Re: Unable to start: Hardware does not support running The Sims 4.

by puzzlezaddict
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Unable to start: Hardware does not support running The Sims 4.

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Unable to start:

 

Hardware does not support running The Sims 4.

 

[89306149:bc6bb669:00000086:00000000]

Message 1 of 7 (10,105 Views)

Accepted Solution

Re: Unable to start: Hardware does not support running The Sims 4.

@Yulixcs  If you have a Mac, please see the first post and the accepted solution in this thread:

 

https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037

 

And please post in that thread if you have more questions.

 

If your computer runs Windows, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 4 of 7 (9,917 Views)

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Re: Unable to start: Hardware does not support running The Sims 4.

@torib08  Does your computer run Windows or macOS?  If Windows, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

If you have a Mac, please list its full specs: everything under About This Mac including the operating system and except for the serial number.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 7 (10,081 Views)
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Re: Unable to start: Hardware does not support running The Sims 4.

★★★ Newbie

Unable to start:

 

Hardware does not support running The Sims 4.

 

[89306149:bc6bb669:00000086:00000000]

 

 

 

Please help

 

Message 3 of 7 (9,922 Views)

Re: Unable to start: Hardware does not support running The Sims 4.

@Yulixcs  If you have a Mac, please see the first post and the accepted solution in this thread:

 

https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037

 

And please post in that thread if you have more questions.

 

If your computer runs Windows, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 7 (9,918 Views)

Re: Unable to start: Hardware does not support running The Sims 4.

★★★ Newbie

Help center does nothing. Says if we report a bug it will be fixed but seeing as the original post is 3 weeks old. i feel we are out of luck.

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Re: Unable to start: Hardware does not support running The Sims 4.

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Mines is doing that as well .. do yk how to fix it?

 

Message 6 of 7 (8,402 Views)
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Re: Unable to start: Hardware does not support running The Sims 4.

@rereeee10  If you have a Mac, please use this thread:

 

https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/td-p/8420037

 

If you have a Windows PC, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

And in fact, please create your own thread and attach the dxdiag.

 


 

Since this thread has mostly been a catch-all for Mac users who show up in the PC tech forum, I'll lock it here.  For any Mac user who finds this thread, please use the Mac Legacy Edition thread linked above.

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I don't work for EA. I'm just trying to help fellow players with their games.
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