There is pink/blue/white lines in my sims 4 game.

[tkstar5678]

Oh well! Thanks for looking into it anyways! Much apppreciated!

[JennaTheStarseed]

I have the same problem. This is my computer infor. Please someone help!!!

------------------
System Information
------------------
Time of this report: 9/23/2014, 10:51:22
Machine name: CANDELIERHOUSE
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6715f
BIOS: 11/05/10 15:07:18 Ver: 6.14
Processor: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 5120MB RAM
Available OS Memory: 4792MB RAM
Page File: 3145MB used, 6435MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

[crinrict]

And your graphic card/chip ?

[SydneyTaylor6]

Hi!

I have updated my computer's graphic driver numerous times and have installed new ones and the game is still having this issue. I was just wondering if there is anything you guys could do about it. My PC is running on Windows 7 as of now. Im willing to try any of your suggestions right now.

                                                                                                                                                                                                                       Thanks!!

[stephanieh92]

having the same problem, this is my system info

http://pastebin.com/pHPQj76M

[crinrict]

It's really hard to help if you guys aren't willing to provide info but if updating drivers doen't work, your chip probably doesn't fulfill the minimum requirements like in @stephanieh92 case.

[kayleigh285]

If the graphic card is too weak etc does this mean i have to buy a new laptop to play it??

[WootCandy]

If you have Intel HD Graphics.  This is on the i-series CPUs  and  you have this Pink/Blue line issue.  You need to update your IGP drivers from Intel.

If it gives you problems saying "you must install the manufacture's drivers"... you need to uinstall the current HD drivers from Control Panel, restart and then install Intel's again.  If it still does not let you install generic Intel drivers you must force them on using the .ZIP version of the drivers through Device Manager.

If you have an older GMA Chipset (not on the CPU) Graphics by Intel.  It must be GMA 4500.  Anything below the 4500 I've not seen anyone have success playing this game.

http://en.wikipedia.org/wiki/List_of_Intel_chipsets#Core_2_chipsets

G41 G43 G45 B43 Q43 Q45

Those chipsets all had GMA x4500 in one fashion or another.  They should be able to "work" but probably not fantastically.  Setting everything to low and using that "laptop mode" will probably get you a usable experience though.  You need to be using the Latest Intel Generic drivers for this to to work... Manufacture drivers from Dell, HP, etc etc... probably won't.

G35 and older chipsets

Doubt you will be able to play the game.

Intel's Driver Site

https://downloadcenter.intel.com/default.aspx

Example of how to use it:

1)  Graphics Driver

2)  Desktop or Laptop

3)  Chipset Model  (or Intel HD generation)

Sort the next screen by Windows version (i.e. 32 vs 64) and grab the Latest ones listed by date.

They come as either .EXE or .ZIP

You only need the ZIP if you are having difficulty getting the computer to accept them (and you are 100% sure you have the right ones selected).

How to manually Force Intel Drivers.  (just make sure you are forcing the ones that are correct)

http://www.intel.com/support/graphics/sb/CS-033915.htm

[bluebella30]

That is the same problem I'm having to

[fiercefire7]

My DxDiag http://pastebin.com/vx7uVkds I have been having the same problem