My Sims 4 Game Reset Itself??

[alexcallan12]

I just went to play sims 4 and its like it's reset itself! All my sims, saved families, screenshots,and any achievements are gone! It's like I never even played it! I haven't installed any mods or anything. I don't understand, please help!

- Alex

[crinrict]

Go to this folder: documents\electronicarts\thesims4\ and see if your mods are still there.

If not, your folder got probably moved by accident.

Search for TRAY to see if you have a second user folder somewhere and if you do, just copy the stuff back

[SaddestRoses]

Its not opening. I have a file from the date I need to open it from but it won't open!

[crinrict]

What kind of file ? You don't need to open the file ?

I'm confused what your issue is.

[Jambanana143]

I am having EXACTLY the same issue and I am unsure what to do. I don't have any custom content either, so I don't think it's anything I might've downloaded, and I've already tried to 

'repair game' on Origin and refreshing but neither worked.

[pekesims]

Hi @Jambanana143

If you never installed custom content or mods, then check your Screenshot folder in Documents/Electronic Arts/The Sims 4. Are your screenshots there?

If you didn't take any screenshot either, what about files in Documents/Electronic Arts/The Sims 4/saves? Can you see old files there?

[Jambanana143]

None of my screenshots are present

[Jambanana143]

Under "Saves" is I go to scratch I have some stuff in there

[pekesims]

Then try what @crinrict suggested:

"If not, your folder got probably moved by accident.

Search for TRAY to see if you have a second user folder somewhere and if you do, just copy the stuff back"

[TCFgoodtime]

but what if it is not in tray?!?! then what do you do???