April 2015
Go to your display manager: http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm and check what it says under Display Adapters.
This was the computer you dropped, right ? So maybe something broke.
Also what graphics settings are you playing on ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2015
It says Microsoft Basic Display Adapter is working correctly.
I got it fixed, though. I didn't do it myself. It wouldn't even turn on.
I'm playing on medium. Laptop Mode is off but it doesn't work with it on anyway.
April 2015
Your computer was not restored to factory. The video driver is Windows basic and you need the driver the was written for that laptop. A quick look shows other problems. You need to save any personal data and use the factory restore for that laptop.
April 2015
That makes sense. I have no idea how to do that, though. I'll ask my dad tomorrow.
May 2015
So I haven't been able to do it yet, but my mom did tell me a piece of important information. Apparently, I only have half a terabyte in my computer. Thanks mom for going to some crappy computer fixer. He couldn't even finish his job and restore it! UGH.