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Sims 2 does not start at all - Please read first post carefully before posting

by crinrict
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Original Post

Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
Hero

There are many issues with the Sims 2 going on atm but this thread is for one issue only, so please read the instructions carefully before posting.

 

Symptoms

 

You double click on the icon on your desktop or hit play in Origin and the game starts for a moment and then disappears

 

Cause

 

There's a file called paul.dll that comes with SecuRom which seems to cause a conflict on certain systems. This will make the game not start.

 

How to find out if you have exactly this error

 

Make sure the process Sims2EP9.exe disappears shortly after starting it. It if does, do the following

 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

If the report you get looks anything like this

 

Spoiler
Problem Event Name: APPCRASH

Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b

Things you can try

 

  • If you've come face-to-face with this error, try the following workaround to get back in the game:
    1. Download paul.dll from here on EA Help.
    2. Find the file location C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\
      1. ​You can do this by clicking the Start button, selecting [My] Computer, then opening your C: drive.
      2. If you've set a custom Origin Games installation folder, your file path will look different preceding Origin Games.
    3. Copy paul.dll and paste it into the TSBin folder and confirm you'd like to replace the previous file.

    Once you've replaced your faulty paul.dll file, you should be able to jump into The Sims 2 without a problem!

    • Note, using Origin's Repair Installation feature on your The Sims 2 installation after performing this swap will update the paul.dll file you replaced back to its original, error-causing file.
  • Use the repair option you get when right-clicking on the game in Origin.
  • Read page 2/3 of this thread

 

If not, you have a different issue, please make your own thread.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 1 of 71 (15,804 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
★★ Novice

I have this problem, I've never played The Sims on this computer, it's my first time, so I'm not and never had installed The Sim 3 or Medieval.

 

Source
The Sims 2 EP9


Stopped Working

Date
26/07/2014 13:06

Status
report sent

description
Failed Application Path: C: \ Program Files (x86) \ Origin Games \ The Sims 2 Ultimate Collection \ Fun with Pets \ SP9 \ TSBin \ Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Stamp Date / Time of Application: 00000000
Fault Module Name: paul.dll
Fault Module Version: 4.1.1.20
Stamp Date / Time Fault Module: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.3.9600.2.0.0.768.100
Locale ID: 1046
Additional Information 1: 4b2c
Additional Information 2: 4b2cda73e3e85bf8039247a64e4f065d
Additional Information 3: 8356
Additional Information 4: 835608f7c75e0f26482f830bade0df71

Additional information about the problem
Compartment Memory ID: c7def9f87da436c488593216e0dc6c99 (73393665615)


 

P.S: My O.S is Windows 8.1.

Message 2 of 71 (15,697 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

★★★★★ Newbie

Windows 7

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3ca4
Additional Information 2: 3ca464e02b69c4ebb70bb7f2e5e9bf09
Additional Information 3: e20e
Additional Information 4: e20e5810a9afc05e7da28c3e894d647e

Extra information about the problem
Bucket ID: 379221583

Message 3 of 71 (15,669 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

★ Novice

Source
The Sims 2 EP9

Summary
Stopped working

Date
‎7/‎26/‎2014 4:58 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3ca4
Additional Information 2: 3ca464e02b69c4ebb70bb7f2e5e9bf09
Additional Information 3: e20e
Additional Information 4: e20e5810a9afc05e7da28c3e894d647e

Extra information about the problem
Bucket ID: 379221583

 

I have Windows 7.

Message 4 of 71 (15,652 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

★★★★ Novice

Hi! This is my detailed info.

 

Fonte
The Sims 2 EP9

Resumo
Parou de funcionar

Data
‎26/‎07/‎2014 16:05

Status
Relatório enviado

Descrição
Caminho do Aplicativo com Falha: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: Sims2EP9.exe
Versão do Aplicativo: 1.17.0.66
Carimbo de Data/Hora do Aplicativo: 00000000
Nome do Módulo de Falhas: PAUL.DLL
Versão do Módulo de Falhas: 4.1.1.20
Carimbo de Data/Hora do Módulo de Falhas: 4c9bc521
Código de Exceção: c0000094
Deslocamento de Exceção: 0001bd7b
Versão do sistema operacional: 6.1.7601.2.1.0.768.2
Identificação da Localidade: 1046
Informações Adicionais 1: 3ca4
Informações Adicionais 2: 3ca464e02b69c4ebb70bb7f2e5e9bf09
Informações Adicionais 3: e20e
Informações Adicionais 4: e20e5810a9afc05e7da28c3e894d647e

Informações adicionais sobre o problema
Id de Compartimento de Memória: 379221583

 

 

My OS windows 7 home basic - 64 bits

 

Thx for the support!

Message 5 of 71 (15,636 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
★★★ Newbie

Description Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature Problem Event Name: APPCRASH

Application Name: Sims2EP9.exe

Application Version: 1.17.0.66

Application Timestamp: 00000000

Fault Module Name: PAUL.DLL

Fault Module Version: 4.1.1.20

Fault Module Timestamp: 4c9bc521

Exception Code: c0000094

Exception Offset: 0001bd7b

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 3ca4 Additional Information 2: 3ca464e02b69c4ebb70bb7f2e5e9bf09 Additional Information 3: e20e Additional Information 4: e20e5810a9afc05e7da28c3e894d647e Extra information about the problem Bucket ID: 379221583

Windows 7

 

I'm using Windows Defender as my Anti Virus.

I don't have any CD emulator installed  or the Sims 3 installed.

Message 6 of 71 (15,617 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
★★ Novice
Windows 7
Source The Sims 2 EP9 Summary Stopped working
Date ‎7/‎26/‎2014 1:44 AM
Status Report sent
Description Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3ca4
Additional Information 2: 3ca464e02b69c4ebb70bb7f2e5e9bf09
Additional Information 3: e20e
Additional Information 4: e20e5810a9afc05e7da28c3e894d647e
Extra information about the problem
Bucket ID: 379221583
Message 7 of 71 (15,600 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
★★★ Novice

Source
The Sims 2 EP9

Summary
Stopped working

Date
‎7/‎25/‎2014 12:01 AM

Status
Report sent

Description
Faulting Application Path: D:\Origin\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4b2c
Additional Information 2: 4b2cda73e3e85bf8039247a64e4f065d
Additional Information 3: 8356
Additional Information 4: 835608f7c75e0f26482f830bade0df71

Extra information about the problem
Bucket ID: c7def9f87da436c488593216e0dc6c99 (73393665615)

 

Windows 8.1

 

Edit

Anti-Virus software: Windows Defender

I do not have CD emulation software.

I do not own Sims 3 or Sims 3 Medevial.

Repair Game option on Origin did not fix the problem. 

 

Message 8 of 71 (15,579 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

★ Novice

Windows 8

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4b2c
Additional Information 2: 4b2cda73e3e85bf8039247a64e4f065d
Additional Information 3: 8356
Additional Information 4: 835608f7c75e0f26482f830bade0df71

Extra information about the problem
Bucket ID: c7def9f87da436c488593216e0dc6c99 (73393665615)

Message 9 of 71 (15,565 Views)

Re: [Info Request] Sims 2 does not start at all - Please read first post carefully before posting

[ Edited ]
★ Novice

OS: Windows 7 Premium 64bit

 

Description
Faulting Application Path:    C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Sims2EP9.exe
Application Version:    1.17.0.66
Application Timestamp:    00000000
Fault Module Name:    PAUL.DLL
Fault Module Version:    4.1.1.20
Fault Module Timestamp:    4c9bc521
Exception Code:    c0000094
Exception Offset:    0001bd7b
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    3ca4
Additional Information 2:    3ca464e02b69c4ebb70bb7f2e5e9bf09
Additional Information 3:    e20e
Additional Information 4:    e20e5810a9afc05e7da28c3e894d647e

Extra information about the problem
Bucket ID:    379221583

 

  • What's your operating system ? - Windows 7 Home Premium
  • The error message you get as shown above - ^
  • What Antivirus Software are you using ? - AVG
  • Do you have any CD Emulator software installed like Nero or alcohol or something along this line - No I do not.
  • Do you have any downloaded version of the Sims 3 or Sims 3 Medevial on your system ? - Yes. I have Sims 3 with 4 expansions on my PC via Steam. (Pets, Supernatural, 70's 80's and 90's Stuff, and University Life.)
Message 10 of 71 (15,533 Views)
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