Unable to activate game bought from Epic Store

[beyourlove]

I bought Star Wars: Jedi Fallen Order from Epic store for a few months, now, when I press Install in Epic app, the EA Origin windows pop up and ask for activation code, but I don't receive any code from Epic so I press Cancel, then I can't install the game. I try many times but it keeps popping up EA Origin app. Can anyone help?

[EA_Atic · Accepted solution]

We had some issues on our end, should be working now for you with the system not asking for a code. @beyourlove

/Atic

[EA_Blueberry]

@beyourlove

Hello!

Do you know if you have any other accounts you log into? My assumption is the game may be on a different Origin account that is linked to your EPIC account.

[EA_Atic · Accepted solution]

We had some issues on our end, should be working now for you with the system not asking for a code. @beyourlove

/Atic

[MiniHolgerfan]

I bought Star Wars: Jedi Fallen Order from Epic store for a few months, now, when I press Install in Epic app, the EA Origin windows pop up and ask for activation code, but I don't receive any code from Epic so I press Cancel, then I can't install the game. I try many times but it keeps popping up EA Origin app. Can anyone help?

[EA_Atic]

Hi @MiniHolgerfan, try clearing the Origin cache https://help.ea.com/nz/help/faq/clear-cache-to-fix-problems-with-your-games/

That should help out.

/Atic