Star Wars Squadrons - Mon Cala Mission won't load - loading screen ongoing [ Edited ]

[Xelvam2021]

I just got the game from STEAM and installed it. Everything was fine until the Mon Cala Mission in Story mode. Been checking for an update but nothing is available. There is no downloadable link to fix this bug. Can someone please help me?

CM edit: all caps title.

[EA_Leeuw · Accepted solution]

@Xelvam2021, thanks.

I can see from the DxDiag that your PC does not meet the minimum requirements to run the game, which could result in the issues that you're experiencing. Even though all of the other missions might have worked before, it doesn't have to mean that the game will keep working for you, unfortunately.

System requirements: https://www.origin.com/store/star-wars/star-wars-squadrons#store-page-section-requirements.

At a minimum, the PC needs to have a GeForce GTX 660+ to run the game. Your PC seems to have a GTX 650 Ti, which one generation below the minimum system requirements of the game.

At a minimum, the PC also needs to have a i5 6600k+ (Skylake) processor to run the game. I can see that your PC seems to have a i7-4770 from the Haswell generation. This means that it's officially unfortunately not supported either, I'm afraid.

I am very sorry, but it seems like the PC is not officially supported to run the game and therefore its very likely that you're now experiencing these issues.

Maybe you can get in touch with Steam to see if you're still eligible for a refund?

[EA_Leeuw]

Hey @Xelvam2021,

Have you tried to repair the game via Steam already?
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

[Xelvam2021]

Hey,

Yup all done. I have verified 100 percent of the game.

[EA_Leeuw]

@Xelvam2021, gotcha. Are you maybe able to restart the missing if it keeps loading? Or is that also not an option for you?

[Xelvam2021]

Its not an option at all. After selecting the TIE fighter, its goes on the cutscreen and then a black screen and  it keeps on loading. 

[EA_Leeuw]

@Xelvam2021, alright. Would it maybe be possible for you to post a DxDiag?
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

[Xelvam2021]

Hey,

Yup. I have attached it as requested.

[EA_Leeuw · Accepted solution]

@Xelvam2021, thanks.

I can see from the DxDiag that your PC does not meet the minimum requirements to run the game, which could result in the issues that you're experiencing. Even though all of the other missions might have worked before, it doesn't have to mean that the game will keep working for you, unfortunately.

System requirements: https://www.origin.com/store/star-wars/star-wars-squadrons#store-page-section-requirements.

At a minimum, the PC needs to have a GeForce GTX 660+ to run the game. Your PC seems to have a GTX 650 Ti, which one generation below the minimum system requirements of the game.

At a minimum, the PC also needs to have a i5 6600k+ (Skylake) processor to run the game. I can see that your PC seems to have a i7-4770 from the Haswell generation. This means that it's officially unfortunately not supported either, I'm afraid.

I am very sorry, but it seems like the PC is not officially supported to run the game and therefore its very likely that you're now experiencing these issues.

Maybe you can get in touch with Steam to see if you're still eligible for a refund?

[Xelvam2021]

Hey,

Thanks for the info. 

Its time to change the PC I guess.....

[EA_Leeuw]

@Xelvam2021, no worries, happy to help.

I wish you good luck on your PC adventure!