November 2015
Hello
I just want to say that I've got some great help of an EA advisor.
So through this post I want to say thank you again!
I'm so grateful because I was having trouble with this issue for a long time.
(It was about trying to register my WA game on the site of sims3)
Thanks again and keep up the great work!
-X-
January 2016
June 2018
I also just had a great experience with Akshaya C.EA Help on this account, which will not be used after this post/reply as this was a forgotten old account that I no longer use, but the help she provided happened under this account hence posting under it. Hands down she was the best customer service rep I have EVER encountered. The survey automatically closed when I hit end chat sadly. I want to provide this feedback for her. She is a true ASSET to your support staff. Thank you.
November 2019
I also wanted to say thank you to Sagar for helping me out! I was struggling a lot with my account and they helped me, so thank you so much!
November 2020
February 2021
I want to report the horrible experience I had with EA support. I have been in over 5 live-chats within the pass 2 days and even on the phone with one of your employees and my problem still haven't been resolved. First it was the employee I had on live-chat didn't know what to do then the ones after that, that figure out my problem kept sending me back to Sony or to get more information. And then when I got fed up with the live-chats that wasn't helping me I call. Just for my phone call to get to the very last step I needed to fix my problem and I had to tell her my last two purchases and I only could remember 1 and she hung up.
And all I needed help with was linking my account so I can play Madden 21 online. They figure out my account was connect to an old email I don't even use anymore. And all they had to do was update to my current email but I guess that was to difficult for them to do.
October 2022
Yeah I'd also like to know how to give NEGATIVE feedback to them because three days not being able to load my games but them being totally fine taking my money with zero answers is pretty annoying. Should have bought my games in steam lmao
October 2022