April 2022
Product: Madden NFL 22
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? KODCHOAS
Date/time issue occurred last few months
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Your EA servers have a huge issue. I have constantly lost connection to EA servers, Don't have connections on any other game. I'm directly connected to router with 6 ft cat 6. I have the best internet speed you can buy here in Nevada, My profile doesn't get disconnected, my xbox doesn't lost connection. It is obvious that it is your Servers being the issue. I have played every Madden season since it has come out and this is the worst the EA Servers have been expect for one other season which I think was the first or second year you released ultimate team. The fact that you will do nothing for this issue speaks of how you can care less about your customers
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? play the game. Wake up and take accountability. Listen to your customers.
What happens when the bug occurs? often, getting EA disconnected all the time without losing connection. It's a total joke and I hope that more people complain and your stock plummets.
What do you expect to see? to be able to play without EA servers constanly disconnecting
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
I finish solo battles and challeges and don't get credit because it immediately get EA Server disconnected or lost connection to EA server when I never lost connection to Xbox profile or internet connection. Pretty sure EA servers have been compromised. To do nothing for you customers is really GREAT for business. Keep up the good work hopefully you lose more customers. I will never buy another Madden game again. John Madden would be turning over in his grave.
Solved! Go to Solution.
April 2022
Hi, @OpaCrew
That sounds very frustrating. We'll let the team know about any trends we see on the forums regarding connectivity. I've been gaming on Xbox for a long time now and sometimes a simple power cycle with the network and console can fix hiccups to the servers. We don't share servers with other companies, so it's possible there's an issue with the link to our servers while the other games are fine. The console and network might just need a quick refresh to repair it. Have you tried these steps since it started happening?
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
April 2022
Hi, @OpaCrew
That sounds very frustrating. We'll let the team know about any trends we see on the forums regarding connectivity. I've been gaming on Xbox for a long time now and sometimes a simple power cycle with the network and console can fix hiccups to the servers. We don't share servers with other companies, so it's possible there's an issue with the link to our servers while the other games are fine. The console and network might just need a quick refresh to repair it. Have you tried these steps since it started happening?
Reboot the power to the modem/router
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
April 2022
The was the best said problem I’m having. And it’s every single day. Please fix 😓
April 2022
Hi, @Ice_Ojeda24
The servers for Madden were down since late last night but should be up now.
https://twitter.com/MaddenNFLDirect/status/1513318152767213569
April 2022
Played Madden 22 last night, played 2 solo game and system won’t count it and won’t give me the xp. Won’t give any reward for anything in the ultimate season daily objectives.
and also had error in the “madden profile” section, message shown “unable to retrieve your objectives progression information from EA server at this time. Please try again later.”
yes, you can play the game but won’t get any reward…
fix it.
April 2022
I’ve been having This every day I’ve been constantly playing head to head seasons and keep getting kicked because I am losing connection to the ea servers but I am on perfect Ethernet and the only game I’m losing my connection on is madden it has gotten to the point where I can’t play a single game without getting kicked midway and I have tried every tactic you guys have said and nothing has worked. I am losing games I’m winning and ranking down in divisions this is very frustrating please help I’m very aggravated I play on PlayStation
May 2022
This is happening to me too, every 5 minutes. Extremely frustrating please fix this I am quite mad and going to stop playing.
May 2022
Hey, @duragdabadmon!
Have you tried the power cycling steps above for Xbox that was posted?
January 2023
Also losing connection in every game I try and play. Been going on for some time now and nothing is being done about it. why keep paying if we have no connections to play in the first place. Pogo as far as I'm concerned, has gone down in quality since I first started playing a lot of years ago. If they don't do anything to fix this issue I am not paying anymore. There are better sites out there than what we are currently being offered at pogo.
January 2023