Dragon Age: Origins - Awakenings not available

[DaranSilverblade]

I'm sure this may have already been answered here, but I was unable to find it.  I have Dragon Age: Origins Ultimate Edition in my EA Library (on the PC), and decided to go back and replay the game recently.  I have finished the game (Denerim graphic bug and all) and went to launch Awakenings, but I can't find a way to do so.  I have used the EA App to REPAIR the game files, as well as uninstalled the software and re-installed the software, but no joy.

I have opened a case with EA, in case the issue is with my EA account or the base installer.

Any suggestions or help would be appreciated.  

[holger1405 · Accepted solution]

@DaranSilverblade 

1. Press the Windows key and "R" at the same time.
2. Enter or copy and paste "%temp%" (without the quotation marks) in the new window > press "ENTER".
3. Now Windows Explorer should take you to the "C:\Users\>Your Username<\AppData\Local\Temp" folder. > Delete all files and folders in this folder.
(If some files or folders cannot be deleted, restart the PC and try again).

Then:

1. Make sure that EA app is closed.
2. Go here and download "Revo Uninstaller". (The Freeware version, Portable version also works.)
3. Run "Revor" > Uninstall EA app. (All games remain installed!)
4. At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse.
5. If "Remaining registration contracts were found" is displayed > Select all > Delete > Next
6. if "Remaining data and folders" is displayed > Select all (make sure that the "Origin Games" or EA Games folder is not in the list) > Delete.
7. Uninstall DAi in the same way.
8. Restart the PC.
9. Download EA app from here. (Even if you already have the exe)
10. Run the "EAappInstaller.exe" as administrator. (Right-click on the "EAappInstaller.exe" > Run as administrator).
11. Right-click on the "EAapp.exe" shortcut on the desktop > Run as administrator.
12. Install DAi

[holger1405]

@DaranSilverblade 

Where is the exact problem, what happens if you try to launce Awakening?

[DaranSilverblade]

I don't have the ability to launch it.  I can launch Origins without an issue.  There is no option to launch Awakenings.  That is the issue.

[holger1405]

@DaranSilverblade 

So, on the main menu screen of the game, under "Other Campaigns", Awakening is not listed?

Is "Awakening" listed under Downloadable Content > Installed Content?

[DaranSilverblade]

Nope.  It doesn't show up at all. I see downloadable content that includes items for use in Awakenings, but Awakenings itself is not listed in either location.  I've tried uninstalling it and re-installing it multiple times, with no change.  It is a frustrating situation, as the Ultimate edition should have Awakenings installed as a part of the full install.

EA, in its' ultimate wisdom, marked my ticket as 'FIXED' even though nothing was done, and all their "suggestions" were already tried or had nothing to do with the reported problem.  I've gotten the case re-opened, so we'll see what happens next, but I'm sorely disappointed with them, at the moment.

[holger1405 · Accepted solution]

@DaranSilverblade 

1. Press the Windows key and "R" at the same time.
2. Enter or copy and paste "%temp%" (without the quotation marks) in the new window > press "ENTER".
3. Now Windows Explorer should take you to the "C:\Users\>Your Username<\AppData\Local\Temp" folder. > Delete all files and folders in this folder.
(If some files or folders cannot be deleted, restart the PC and try again).

Then:

1. Make sure that EA app is closed.
2. Go here and download "Revo Uninstaller". (The Freeware version, Portable version also works.)
3. Run "Revor" > Uninstall EA app. (All games remain installed!)
4. At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Intensive" > Browse.
5. If "Remaining registration contracts were found" is displayed > Select all > Delete > Next
6. if "Remaining data and folders" is displayed > Select all (make sure that the "Origin Games" or EA Games folder is not in the list) > Delete.
7. Uninstall DAi in the same way.
8. Restart the PC.
9. Download EA app from here. (Even if you already have the exe)
10. Run the "EAappInstaller.exe" as administrator. (Right-click on the "EAappInstaller.exe" > Run as administrator).
11. Right-click on the "EAapp.exe" shortcut on the desktop > Run as administrator.
12. Install DAi

[DaranSilverblade]

That did it.

Thanks for your help.

[holger1405]

@DaranSilverblade 

You're welcome!