Origin bugs on Simpson : Tapped out - Android support

[anaismts]

Hello, i'm french so exuse me if my english is bad... 
I've got a problem with my Simpson:tapped out (Springfield in french) on my Android smartphone, when i try to enter the game, it stops... and it's a problem with my Origin account because i create a new account and it works, i can play the Simpson... So i wanted to now how can i solve this bug??? 
I tried to change my password on Origin, my email, but nothing... 
Help me please !!!! I don't want to loose everything !!! 
Thank you !!!

[EA_Francois]

Cette section du forum est en français, du coup vous pouvez vous exprimer en français sans problème ici. Par contre, pouvez-ovus apporter un peu plus de précisions sur les difficultés que vous rencontrez ?