Re: Blank screen while trying to install Origin

by Futz0r
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Original Post

Re: Blank screen while trying to install Origin

★★★ Newbie

"just as frustrating for EA as it is for you"

 

Doubt

Message 190 of 1,482 (72,877 Views)

Re: Blank screen while trying to install Origin

[ Edited ]
EA DICE Team

This post is marked as a solution to increase its visibility


 

What do I do when my Origin client shows a blank screen upon login or installation?

 

Note: please make sure that the QtWebEngineProcess.exe is not disabled or blocked by your anti-virus - this is an integral part of the Origin client and this process not being able to run will result in a blank screen. Programs that could effect this could be an anti-virus, anti-malware, add-blocker etc.

 

It can also help to clear the Origin cache and run as administrator.

 

Further steps are available in the following threads:

 

If you are on an older system with outdated drivers:

 

  • Download our old Origin client via https://www.dm.origin.com/download/legacy
  • Run the installer in Vista or XP SP2 compatibility mode (right-click installer -> Properties -> Compatibility)
  • Note that Store and Social functions are not available on this Origin version. Any purchases can still be made via the webstore on another device.


Further workarounds provided by players (click on the Spoiler tag to view the posts)


 

Posted by @snmzsafak:

 

Spoiler

I had that problem for two weeks and today I managed to fix it while trying to fix something else.

My PC had a virus which made CMD window pop up and close suddenly every minute and it was annoying as hell.

So I tried to run some antivirus programs. I realized there was something blocking my PC to run or download any antivirus program.

After trying to fix this for four and half hours I managed to fix it. I also tried Origin Setup and it worked too. 

So, whatever was blocking antivirus programs was also blocking Origin setup.

 

Here is what i did:

I downloaded Malwarebytes Anti-Malware to another PC (I wasn't able to download it to my PC because of the virus), and copied the downloaded exe file to my external hard drive.

I booted my PC on Safe Mode, ran Malwarebytes exe from my external hard drive, after setup Malwarebytes worked properly on Safe Mode.

Scanned my PC and found poopload of problems.

After scan Malwarebytes deleted the infected files and rebooted my PC.

 

Don't forget to run the scan in safe mode.

 

Maybe you don't have the same virus but give it a shot, it worked for me.

 

Everything worked properly after that, including Origin.

 

Origin setup ran properly, I signed in to origin and origin successfully verified all game files.

 

I can't tell you how happy I am right now.

 

Problems are solved, now I can finally play BF1 and FIFA 17

 

Hope this helps.

 Posted by @Faux_Grey (make sure the time and date on your system are correct):

 

Spoiler

Hi, I recently had this problem too,

 

Turns out I was being pretty stupid.

 

My computer's Date/time was incorrect, so origin's SSL certificate was being rejected by the QTwebplugin and it doesn't appear to have an error code for it.

 

After setting my computer's date and time correctly, origin was able to connect to the server in order to present me with a logon page. Standard smile

 Posted by @WoFairNation (update Java):

 

Spoiler
Here it is the main answer that worked for me after 2 days, UPDATE JAVA !!!!! -

 Posted by @blue_19999 (Origin needs to run in 32bit color mode):

 

Spoiler

 

@theonexander wrote:

I had a similar problem where the installer was just a black box. My mouse cursor would change as I scrolled within it so links and text etc was obviously loaded, but wasn't displayed.

 

My solution was to change my resolution from 1920x1080 to 1600x900, then I right-clicked on the installer and ran as an administrator. Then it worked fine. I didn't try running it normally but I did try the adminstrator without changing my resolution and it didn't work.

 

Stupid and weird but whatever.


 

Oh, thx for the hint.

It is not about the resolution but the 16 or 32bit color.

Origin ONLY runs under 32bit(not sure about 24bit) color mode now......

 

Btw, if your setting was 16bit color, and try to run origin.

The setting wil be changed to 32bit but without any affect.

Chose the 32 bit color again manually, it should be fixed.

 Posted by @gileandos (turn off add-blocker):

 

Spoiler

The Origin login startup would do nothing but hang at a white screen.

 

I had Ad-Aware installed. I turned it off and it would allow it to open again.

Ad- Aware would not allow it to install either. 

 

Turning off Ad-Aware solved it.

 Posted by @petjepet (clear the Origin cache):

 

Spoiler

Ok. i got it working again also.

My problem was the blank screen in origin so i coulndt see or download my games.

 

I used the next solution. Looks like the one posted earlier on page 39 of this topic by EA_MAI..

I did the following in exactly this sequence:

 

  1. Uninstall Origin
  2. Go to the folder C:\Users\<username>\AppData\Local\Origin\Origin
  3. Delete everything inside that folder. Do this for every username.
  4. Shut down PC and restart again
  5. Download and install origin again.

This worked for me.

Hope it works too for those concerned. 

 Posted by @Capt_Insano126 (delete the originThinSetup.exe file)

 

Spoiler
I fixed this problem by starting origin, opening task manager and locating the ThinSetup w/e process that appears, opening file location to find it, END TASK, then DELETE the .exe. NOW click on Origin.exe (that is in the same main Origin file for me) and it should start right up!

 Posted by @Jaded911 (close other interface software)

 

Spoiler
I found another fix for me. If you have any interface software(in my case a mobo cpu temp monitor) as soon as i closed that program is started up perfectly. Hope this helps someone
Message 191 of 1,482 (99,817 Views)

Re: Blank screen while trying to install Origin

★★★ Apprentice

Yes, well, sorry for my earlier outburst. I was frustrated indeed by the time I spent without being able to have a solution to a problem that surely wouldn't affect only us users, but EA themselves as well. Anyway, today I decided to give it another shot and finally it started working.
About my NVIDIA drivers, they've been pretty problematic for me too. I've been trying to update my GeForce Experience and it only returns me a message saying they couldn't connect to the NVIDIA servers. And it's immediate as if I weren't even connected to the Internet. I sent them feedback earlier today, so I'm waiting for a response (if it comes).

Message 192 of 1,482 (72,839 Views)

Re: Blank screen while trying to install Origin

EA DICE Team

@andykusanagi

 

Outbursts happen when something doesn't work the way it's supposed to - that is understandable. Thank you though for sticking with us.

 

As for the issue - you resolved this by updating your GPU drivers? Would you mind uploading a new dxdiag? This might help other players that are still struggling.

Message 193 of 1,482 (72,723 Views)

Re: Origin client and webpage white screen

★★★★ Novice

Hi, clearing the cache fixed it for me, thanks!

Message 194 of 1,482 (95,522 Views)

Re: Blank screen while trying to install Origin

[ Edited ]
★★★★★ Novice

EA_Tom wrote:


This issue is still under investigation - to make sure that everyone sees this post I will mark it as a solution.

If a certain step resolved the issue for you then please create a post and state which specific step provided the resolution.


 

 

Update:

 

There are many issues posted in this thread and some are not related to what we are investigating - the Origin blank screen issue.

 

In many cases this is caused by either an anti-virus, anti-malware or firewall program. If you've performed troubleshooting but still experience the issue then uninstall these for testing purposes.

 

We would also like you to try the following:

 

We are asking you to perform these steps because some of the issues seem to be related to certain internet providers. If at this point you are still on the blank screen then we need the following information to investigate further:

 

  • Your public IP address (this can be obtained by opening http://www.whatsmyip.org/ on your browser).
  • Press Windows Key + R on your keyboard and type "cmd," now type the below lines, one at a time, and press enter after each:
    ping origin.com
    tracert www.origin.com
    telnet www.origin.com 443 (If successful a blank screen will appear, otherwise a timeout error).

If certain results are not easy just note down, then take a screenshot of all the separate results that you see on your screen. To upload this to the thread you can select Choose File after selecting Reply, while posting.

 


Hello @Straatford87.

I have try what you wrote. (and i have a blank screen (when i open origin)
[Screenshot->] 
https://gyazo.com/ab6c3b9995681d0adee7a42f16059c6a

C:\Users\futz0r>ping origin.com

Pinging origin.com [72.246.121.170] with 32 bytes of data:
Reply from 72.246.121.170: bytes=32 time=12ms TTL=60
Reply from 72.246.121.170: bytes=32 time=4ms TTL=60
Reply from 72.246.121.170: bytes=32 time=8ms TTL=60
Reply from 72.246.121.170: bytes=32 time=9ms TTL=60

Ping statistics for 72.246.121.170:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 12ms, Average = 8ms

C:\Users\futz0r>tracert www.origin.com

Tracing route to e4894.e12.akamaiedge.net [96.7.76.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 10.75.0.1
3 10 ms 8 ms 10 ms ae10-100.aegnqe10.dk.ip.tdc.net [94.189.51.2]
4 8 ms 9 ms 7 ms ae0-0.arcnqc1.dk.ip.tdc.net [83.88.19.129]
5 8 ms 8 ms 9 ms a96-7-76-12.deploy.akamaitechnologies.com [96.7.76.12]

Trace complete.

C:\Users\futz0r>telnet www.origin.com 443
'telnet' is not recognized as an internal or external command,
operable program or batch file.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. Alle rettigheder forbeholdes.

C:\WINDOWS\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\WINDOWS\system32>/ipconfig /reisterdns
'/ipconfig' is not recognized as an internal or external command,
operable program or batch file.


C:\WINDOWS\system32>ipconfig /registerdns

Windows IP Configuration

Registration of the DNS resource records for all adapters of this computer has been initiated. Any errors will be reported in the Event Viewer in 15 minutes.


C:\WINDOWS\system32>ipconfig /release

Windows IP Configuration

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::59ff:ccbd:31b:4256%3
Default Gateway . . . . . . . . . :


C:\WINDOWS\system32>ipconfig /renew

Windows IP Configuration

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : webspeed.dk
Link-local IPv6 Address . . . . . : fe80::59ff:ccbd:31b:4256%3
IPv4 Address. . . . . . . . . . . : 192.168.0.12
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1


C:\WINDOWS\system32>netsh winsock reset

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

And time to reboot.. (but i have allready ran temp clearing (with Ccleaner)
_____________________________________________________________

After reboot, still the same problem.

and a new dxdiag is uploaded.

Message 195 of 1,482 (72,690 Views)

Re: Blank screen while trying to install Origin

★★★ Apprentice

@Straatford87 Actually not, I just want to the Origin download page to try my luck with a hopefully non-buggy installer and today I got lucky.
I updated my GPU later through the NVIDIA website; funnily enough, I found out they had also changed the GeForce Experience UI like EA did for Origin. Not sure why these things happen.
I'm appending a newer DXDIAG taken after the update.

Message 196 of 1,482 (72,642 Views)

Re: Blank screen while trying to install Origin

★★★ Expert

@Straatford87 and the rest of the thread First, I ran the tests on my WORKING, as in Origin is fine for me, Origin and attached the results of a good test to this post, just for comparison. It might help you get this fixed.

 

 

ATTN: WINDOWS 10 USERS

You will need to install the TELNET client to use that command.

Control Panel - Programs - Programs and Features - Turn Windows Feature on or off - check the box net to Telnet. Let Windows install the client for you. Now that command will work at the command prompt.

 

 

Message 197 of 1,482 (72,621 Views)

Re: Blank screen while trying to install Origin

★★★★★ Novice

@DarkAmaranth1966 wrote:

@Straatford87 and the rest of the thread First, I ran the tests on my WORKING, as in Origin is fine for me, Origin and attached the results of a good test to this post, just for comparison. It might help you get this fixed.

 

 

ATTN: WINDOWS 10 USERS

You will need to install the TELNET client to use that command.

Control Panel - Programs - Programs and Features - Turn Windows Feature on or off - check the box net to Telnet. Let Windows install the client for you. Now that command will work at the command prompt.

 

 


when i run Telnet, after what you said. - i got only black "screen" 
[Screenshot]

https://gyazo.com/42c48cacc66c540447e39390b031ff74

Message 198 of 1,482 (71,235 Views)

Re: Blank screen while trying to install Origin

★★★ Expert

@Futz0r Yes, that's good. Telnet only displays errors, if there are no errors, it shows a blank screen so, that's what you want it to do.

Message 199 of 1,482 (71,217 Views)