Complete Support - Origin [ Edited ]

[Straatford87]

Welcome to the complete support page for Origin. Click on any of the below categories to find information about the problem that you are experiencing:

• Account
• Billing & Purchasing
• Connection
• Customer Support
• Origin
• Origin Client Error Codes
• Origin Installer Error Codes
• Security
• Origin Access

Important: contact support directly for any account or security related issues that require changes to your account.

Account
Linking and Moving Accounts	Linking a Console ID	Banned Account
Changing Account Information	Delete EA Account	Minor Accounts

Billing & Purchasing
Refunds and Cancellations	Origin Payment Error Codes	Fraudulent Charges
Warranty	Order History and Status	Where to Buy EA Games

Connection
Connection Troubleshooting	Advanced Connection  Troubleshooting - PC	Advanced Connection  Troubleshooting - MAC
Advanced Connection  Troubleshooting - Xbox	Advanced Connection  Troubleshooting - PlayStation	Open TCP and UDP Ports
Online Login Unavailable	Checking Server Status

Customer Support
EA Help	EA Help Twitter

Origin
Report Cheating	Backup and Restore Games	Install via Disc
Clear Origin Cache	Manually Uninstall Origin	Origin In-game
Origin Error Reporting	Change Language Settings	Conflicting Programs
Operating System not Supported	Great Game Guarantee	Origin Errors
MFPlat.dll Missing	MSVCP and MSVCR Issues	0xC000007B
Origin Mac	Missing Games and Expansions	Stuck Download or Installation

Security
Guide to Maintaining Account Security	Lost Security Question	Lost Authenticator
Login Verification	Hacked Account	Reset Password
Setting a Security Question	How to provide Proof of Purchase

Origin Access
Manage your Origin Access Membership	Upgrade to Premier with Origin Access	Playing games using Origin Access
Origin Access bugs and issues	Get Origin Access

Origin Installer Error Codes
Error Code	Solution
1	Solution 1
3	Solution 1
6	Solution 1
9	Solution 1 Solution 2
10	Solution 1
11	Solution 1
14	Solution 1 Solution 2
19	Solution 1
20	Solution 1 Solution 2
Note:  If you have an unlisted solution to an error message, please tag me in the relevant thread or send me a private message so I can add the solution.

Origin Client Error Codes
Error Code	Solution
196613:0 196613:200	Solution 1
196620:0	Solution 1 Solution 2
327682:0	Solution 1
327683:0	Solution 1
327684:1	Solution 1

Tip: use the Answers HQ search function before posting a new question. You can also search this specific page by pressing Control + F on your keyboard.

[EA_Nils]

Find out how to solve common connection issues by clicking on one of the below scenarios:

How do I fix Online login is currently unavailable? How do I fix Connection issues with Origin? How do I fix remaining connection issues with Origin? What programs might conflict with Origin?

Online login is currently unavailable

This error message is often caused by a bad proxy, and can be resolved in the following manner: Go to Control Panel Go to Internet Options Click the Connections tab, from there click LAN Settings Deselect the option Use a proxy server for your LAN Click OK and Apply, now restart your computer We've also seen that this error message can be resolved by: Making sure your Windows system date and time is set to automatic Temporarily removing or disabling USB or other storage devices on your system

How do I fix Connection issues with Origin?

If you can’t connect to Origin, it’s usually due to a blockage of data somewhere along the route of your Internet connection. Some of the things that can get between Origin and the Internet can be: Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked. Your software may even have some Internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection: TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900 UDP: 1024-1124; 18000; 29900 (Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

How do I fix remaining connection issues with Origin?

It is recommended to always run Origin as administrator Make sure that you've set the correct time and date on your system Clear Origin cache data Reset Windows Host files - this applies to Windows 7, 8, 10 Clear temporary files Flush DNS cache

What programs might conflict with Origin?

If you’ve experienced connection issues after updating the Origin client, you may need to reconfigure your antivirus or firewall settings. Improperly configured settings can result in your Origin client being unable to update properly, blocking your access. Usually these issues appear as either difficulty in establishing a connection to Origin, the inability to download, install, or play games, or difficulty using the Origin Store There are two easy solutions to these problems: Give the Origin client permission to update.  Adding the Origin client to your security program’s “safe” or “allowed” list will usually resolve any connectivity problems that you’re having. Consult your individual program’s software manual, FAQ, or help site for details on how to configure your safe list.  Close background programs before running the Origin client.  Disabling your security software can instantly cure connectivity issues, but it can also leave you open to actual threats. If you opt to turn off your antivirus or firewall program, be sure to re-enable it when you’re done using the Origin client.  Disabling add-ons/extensions/plug-ins before running Originor accessing the Origin store. Disabling certain add-ons/extensions/plug-ins that may be interfering with the Origin Store can allow you to continue using the store with less difficulty. You may also wish to try right clicking on the page and selecting "Allow Origin" as this can by-pass some issues. Below is a list of programs that may cause interference with Origin updates. Please note that this is not an exhaustive list. Anti-Virus Programs  Avast!  AVG Anti-virus  BitDefender  Kaspersky Anti-virus  McAfee Anti-virus  Nod32 Anti-virus  Norton/Symantec Anti-virus  Panda Anti-virus  Trend Micro  Anti-Spyware Programs  Ad Aware  Spybot Search & Destroy  Spycatcher Express  Webroot Spy Sweeper  Firewall/Security Programs  Comodo  McAfee Personal Firewall  Panda Internet Security  Zone Alarm  Online Armor Add-ons/Extensions/Plug-ins AdBlock Plus No-Script (Source: https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/)

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