Bug when connecting to EA Games server [ Edited ]

[Falcooo_eye]

Hello,

When I launch the game Need For Speed Heat and after clicking on "X" "CONTINUE", the game tries to connect to the EA games server and it keeps running in a loop and the game doesn't launch.

I tried the "Advanced connection troubleshooting" but nothing changes.

Some help please ?

the incident ticket number Playstation: 04824105

Cordially

[Falcooo_eye · Accepted solution]

@EA_Aljo 

I ran Database Rebuild to clean up the PS5 data by reorganizing the storage.

the problem is solved.

Thank you for your help.

[EA_Aljo]

Hi there, @Falcooo_eye 

Which system are you trying to play Need for Speed Heat on? Thanks!

[Falcooo_eye]

Hello @EA_Aljo,

I play it on PS5.

Regards,

[EA_Aljo]

Hello, @Falcooo_eye 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Falcooo_eye]

Hello @EA_Aljo,

I've done this setup before, and I've done it again, unfortunately nothing change. 

Thanks,

Regards,

[EA_Aljo]

@Falcooo_eye 

Thanks for getting back to me. Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens.

[Falcooo_eye · Accepted solution]

@EA_Aljo 

I ran Database Rebuild to clean up the PS5 data by reorganizing the storage.

the problem is solved.

Thank you for your help.

[EA_Aljo]

@Falcooo_eye 

That's great! I'm really glad to hear it. If there are any other issues, please let us know. Good luck and have fun!

[BIGBOYE9999]

@EA_Aljo I have the same problem but i got it of my ps4 and bought it on my ps4 too but it works for my brother account but not mine it just says “establishing connection “ and nothing happens

[EA_Aljo]

Hello, @BIGBOYE9999 

It looks like you're working with an advisor on this. If you need help with anything else, please reach out again. Thanks!