NBA Live Mobile new "update" locks me out

[livewire910]

@e92mi11x26bd ?

[8pwz5w0rvfdy]

Yup, got the same issue.. 

Send a email waiting for an answer but that's frustrating ! 

[livewire910]

What device are you able to play with.?  My Samsung isn't compatible. Asking for assistance 

[EA_Solaire]

Hi all,

Please send me a DM with the following information so we can look into this further:

• The type of device you're currently playing on
• Your NBA Live Mobile User ID - you can find this with the steps here (please do not post this information publicly in this thread as this ID is private account info)
• Please provide a screenshot of the error you're seeing

Thank you! 

[Spyrouman]

Just created an account to report the same problem. Samsung Galaxy A13 was compatible till 28.2.24 and since yesterday I can't use the app...

[Spyrouman]

Unfortunately, I can't see my ID because the game won't start. I have those screenshots. My device is a Samsung Galaxy A13 fully compatible until 28/02/2024.

[e92mi11x26bd]

@EA_Solaire I'm playing on a Redmi A2 plus
I can't get my user ID because I can't get into the game
My evidence is on the first post on this thread

[4am5jtfmi5l5]

Yesterday i could not load the game. I unistalled it.  And from then, i cannot find it in play store  "this application will not work on your connection"

My tour device name (type of phone) is REDMI9C NFC and android version number is 10QP1A.

Do you know if this issue going to be solved? 

Will i can play the game. I am playing from s1. 

[mets7182spurs]

I have been playing for 2 years and have spent thousands on the game I can't access my account I have a Samsung A13 also. I have the same issue I can't get into the game so I don't know my user ID it's frustrating 

[ec4r9lza0lvl]

Hi, I changed my Gmail password, since then I can't even install the NBA live game (they say I have a compatibility problem), could you help me? (maybe there's no link between this password change and the game). My phone is a Redmi A2

Thanks