Recurring Sub via steam not reflected

[Jzin360]

Hi,

I was charged with recurring sub via steam but the game did not reflect subscriber status.

Have waited a few days and issue still persists.

Have checked steam forum and it says that I have to submit screenshots to swtor support but there is no e-mail provided.

I am greatly disappointed and will like a refund.

Thank you.

[proxos666 · Accepted solution]

@Jzin360 

Swtor account displayname ? need that to see if any account issues 

for the steam purchase , email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

as to refunds , the purchase is on steam, swtor cannot assist with refunds as the payment was not made to them directly , but they can ensure you get the gametime purchased

[proxos666 · Accepted solution]

@Jzin360 

Swtor account displayname ? need that to see if any account issues 

for the steam purchase , email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

as to refunds , the purchase is on steam, swtor cannot assist with refunds as the payment was not made to them directly , but they can ensure you get the gametime purchased

[Jzin360]

Thank you for your reply.

Truly disappointed with SWTOR for this. Probably will end my sub after this is resolved.

[proxos666]

@Jzin360 

Just to confirm , support have your email in the queue for an agent , so just need to wait for their reply 

You will need to cancel the swtor subscription in your steam account , it can be repurchased again ok after the gametime support adds ends

[Jzin360]

Thank you and well noted.

I have cancelled my sub. Hopefully I can get a refund instead.

[Jzin360]

@proxos666 

Just to update, support had responded and issue is now fixed.

Thank you very much for the help. Appreciate it.

[annethymotie]

me too.. already renew my swtor subs via STEAM, but already +- 2 weeks i have preferred status (not yet subs) in game.. pls help my issue.. already renew from 15 jan, and already contacted swtor supp teams, but still no response at all

[annethymotie]

pls help my issue,  thx a lot sir

[proxos666]

@annethymotie 

Swtor account / displayname ?

also be sure to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

the screens you have attached here will get rejected

[annethymotie]

swtor acc : nasigudeg

I already sent the screenshot of my steam via email.. thank you sir