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LOGIN FAILED

by BYOBclarky
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LOGIN FAILED

★★★★ Novice

Okay, so I have tried to contact customer support with my issue and no response. I can not login to either the game or my account on the web page and I have tried password recovery. Although I have used the same username and password, including the security key for Andriod and I still am getting login failed. 

Message 1 of 15 (5,700 Views)

Accepted Solution

Re: LOGIN FAILED

@BYOBclarky

 

that link should detach the security key , from there re-attach it again and see if it behaves , just be sure to be using the app released from Jun 15

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SWTOR Forum Username = OwenBrooks
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Message 13 of 15 (5,191 Views)

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Re: LOGIN FAILED

@BYOBclarky

 

in the game folder is a log folder can you attach the most recent log

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 15 (5,668 Views)

Re: LOGIN FAILED

★★★★ Novice

This is the only one I can find, hopefully this will help.

 

Thanks

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Message 3 of 15 (5,659 Views)

Re: LOGIN FAILED

@BYOBclarky

 

 

what antivirus are you using ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 15 (5,654 Views)

Re: LOGIN FAILED

★★★★ Novice

AVG 2015 and I never had this problem before, since I was playing last month. Wierd.

Message 5 of 15 (5,653 Views)

Re: LOGIN FAILED

@BYOBclarky

 

might be worth detaching the security key initially , there is directions here just to be sure

 

what occurred when you tried to reset the password ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 15 (5,649 Views)

Re: LOGIN FAILED

★★★★ Novice

I sent for a new password reset and I never got a response. I sent for the "forgotten" user name and got a response, but nothing for a password reset. I did this for the last two days.

 

Thanks

Message 7 of 15 (5,645 Views)

Re: LOGIN FAILED

@BYOBclarky

 

There is also a possibility your origin account and swtor account are linked with the password , if the origin password is different to swtor it may override and origin password will be the password

 

just to mention just in case.

 

detaching the key as well is worthwhile if not the above

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 15 (5,643 Views)

Re: LOGIN FAILED

★★★★ Novice

I have never went through Origin to run SWTOR. 

Message 9 of 15 (5,638 Views)

Re: LOGIN FAILED

[ Edited ]

@BYOBclarky

 

start with detaching the security key and see if it helps, the log is showing login errors

 

can also run the repair utility here  just to be sure not file related

 

 

also the date and time is correct on the pc , just wonder why no log after the 7th

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 10 of 15 (5,636 Views)
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