Issue with Electronics Arts account

by Orilexia
Reply

Original Post

Accepted Solution

Issue with Electronics Arts account

★ Novice

Good afternoon,

 

I am reaching out because I am unable to complete a Subscription. When clicking on the Buy Now button, I receive the follow message highlighter in red:

 

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

 

The same message appears when I attempt to redeem a code by clicking on the Enter a Code button. I had tried to call the Support line, but unfortunately it is too late in the day for anyone to respond.

 

Thank you,

 

ori

Message 1 of 9 (493 Views)

Accepted Solution

Re: Issue with Electronics Arts account

@Orilexia 

 

You are best to call swtor support when the lines are open they can update the email on that account for you

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

View in thread

Message 8 of 9 (354 Views)

All Replies

Re: Issue with Electronics Arts account

@Orilexia 

 

swtor account / displayname ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 9 (471 Views)

Re: Issue with Electronics Arts account

★ Novice

Displayname: masterExclaMan

Message 3 of 9 (459 Views)

Re: Issue with Electronics Arts account

@Orilexia 

 

Seems the linked ea account has been disabled and had its data wiped due to inactivity, you can try using this link with the swtor gmail email address

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 9 (448 Views)

Re: Issue with Electronics Arts account

★ Novice

Hi,

 

Thank you for responding. After a password reset, I am still experiencing the same issue. I should mention that the email account I use for the SWTOR account is the same as the EA account.

 

ori

Message 5 of 9 (412 Views)

Re: Issue with Electronics Arts account

@Orilexia 

 

Can you reconfirm the gmail email account on your swtor account , the EA account that email was on has been deleted and its data has been wiped 

 

The EA account your posting on now has a different gmail to what is used on your swtor account , you need to enter the swtor gmail into  this link

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 9 (387 Views)

Re: Issue with Electronics Arts account

[ Edited ]
★ Novice

Hi,

I can confirm that the email on my swtor account is [edit: email address removed] and my EA account is [edit: email address removed]. When inputting my swtor email into the link below, it says that it is unable to find my EA account (see image below).

 

Message 7 of 9 (360 Views)

Re: Issue with Electronics Arts account

@Orilexia 

 

You are best to call swtor support when the lines are open they can update the email on that account for you

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 9 (355 Views)

Re: Issue with Electronics Arts account

★ Novice

Understood. Thank you for your help.


ori

Message 9 of 9 (311 Views)