January 2023
Good afternoon,
I am reaching out because I am unable to complete a Subscription. When clicking on the Buy Now button, I receive the follow message highlighter in red:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
The same message appears when I attempt to redeem a code by clicking on the Enter a Code button. I had tried to call the Support line, but unfortunately it is too late in the day for anyone to respond.
Thank you,
ori
Solved! Go to Solution.
January 2023
You are best to call swtor support when the lines are open they can update the email on that account for you
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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January 2023
swtor account / displayname ?
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2023
Displayname: masterExclaMan
January 2023
Seems the linked ea account has been disabled and had its data wiped due to inactivity, you can try using this link with the swtor gmail email address
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2023
Hi,
Thank you for responding. After a password reset, I am still experiencing the same issue. I should mention that the email account I use for the SWTOR account is the same as the EA account.
ori
January 2023
Can you reconfirm the gmail email account on your swtor account , the EA account that email was on has been deleted and its data has been wiped
The EA account your posting on now has a different gmail to what is used on your swtor account , you need to enter the swtor gmail into this link
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2023 - last edited January 2023 by proxos666
Hi,
I can confirm that the email on my swtor account is [edit: email address removed] and my EA account is [edit: email address removed]. When inputting my swtor email into the link below, it says that it is unable to find my EA account (see image below).
January 2023
You are best to call swtor support when the lines are open they can update the email on that account for you
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2023
Understood. Thank you for your help.
ori