July 2016
I was on SWTOR game early today' but now at 5:06 EST I can't login to the launcher the website. The launcher say login services are not available and the website says login failed but i'm typing my account info correctly and used the captcha.
Solved! Go to Solution.
July 2016 - last edited July 2016
UPDATE - Fixed those with physical key fobs should now be able to login
There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)
Removing the key and re-attaching with the new key is one workaround at present.
The old physical key fobs also have this issue
There is this info guide as well (Link) to help remove the key
If the username and password is ok , leave the key part blank then on the next screen click on the lost key link
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
July 2016 - last edited July 2016
UPDATE - Fixed those with physical key fobs should now be able to login
There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)
Removing the key and re-attaching with the new key is one workaround at present.
The old physical key fobs also have this issue
There is this info guide as well (Link) to help remove the key
If the username and password is ok , leave the key part blank then on the next screen click on the lost key link
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
July 2016
This is purely ridiculous. I had bought the Collectors Edition with a security key and now being forced to get a different key which if your phone gets hacked, stolen or lost someone else could get into your account. It would be best just to let the old keys to continue to work.
July 2016
Thanks for that, solved my issue and now everything is fine !
July 2016 - last edited July 2016
Another player reported he removed and re-attached his physical key fob without issue see this post
Edit - seems whilst it can be re-added it still doesnt work to login
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
July 2016
I also am not to happy about this "work around"..Either it will continue to work or not. It would be one thing to get OFFICIAL information from someone at EA or Bioware on the SWTOR website or even TWITTER (where we are directed for info). Instead all I have seen is info relayed from another player to the community. We all know "stuff happens" however, I for one would love to hear "whats up" from those who are involved in what's happening and how its going to be fixed ect..
July 2016
Hello all,
We are aware of this issue and it is being investigated. Hopefully we will have a solution available soon.
Apologies for any inconvenience this issue may cause!
July 2016
I tried this but I never receive an email (gmail account)
July 2016
Not removing my security key so if they can't fix it soon it will mean I just need to cancel my sub since they can't be bothered to fix it.
July 2016 - last edited July 2016
Using the word "may" is bordering toward condescending. It's an obvious that this is causing frustration with ... EVERYONE that are unable to lock in.