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Can't login to SWTor.com or the SWTOR launcher

by StarblastBlade
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Can't login to SWTor.com or the SWTOR launcher

★★★★★ Novice

I was on SWTOR game early today' but now at 5:06 EST I can't login to the launcher the website. The launcher say login services are not available and the website says login failed but i'm typing my account info correctly and used the captcha.

Message 1 of 28 (6,111 Views)

Accepted Solution

Re: Can't login to SWTor.com or the SWTOR launcher

[ Edited ]

UPDATE - Fixed those with physical key fobs should now be able to login

 

@StarblastBlade

 

There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)

 

Removing the key and re-attaching with the new key is one workaround at present.

 

The old physical key fobs also have this issue

 

There is this info guide as well (Link) to help remove the key

 

If the username and password is ok , leave the key part blank then on the next screen click on the lost key link

 

original.jpg

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

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Message 2 of 28 (6,377 Views)

All Replies

Re: Can't login to SWTor.com or the SWTOR launcher

[ Edited ]

UPDATE - Fixed those with physical key fobs should now be able to login

 

@StarblastBlade

 

There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)

 

Removing the key and re-attaching with the new key is one workaround at present.

 

The old physical key fobs also have this issue

 

There is this info guide as well (Link) to help remove the key

 

If the username and password is ok , leave the key part blank then on the next screen click on the lost key link

 

original.jpg

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 28 (6,378 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

★★★★★ Newbie

This is purely ridiculous. I had bought the Collectors Edition with a security key and now being forced to get a different key which if your phone gets hacked, stolen or lost someone else could get into your account. It would be best just to let the old keys to continue to work.

Message 3 of 28 (5,936 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

★★★★★ Newbie

Thanks for that, solved my issue and now everything is fine !

Message 4 of 28 (5,923 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

[ Edited ]

@Cisttech

 

Another player reported he removed and re-attached his physical key fob without issue see this post  

 

Edit - seems whilst it can be re-added it still doesnt work to login

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 28 (5,915 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

★★★ Newbie

I also am not to happy about this "work around"..Either it will continue to work or not.  It would be one thing to get OFFICIAL information from someone at EA or Bioware on the SWTOR website or even TWITTER (where we are directed for info).  Instead  all I have seen is info relayed from another player to the community.  We all know "stuff happens" however, I for one would love to hear "whats up" from those who are involved in what's happening and how its going to be fixed ect..  Standard smile

Message 6 of 28 (5,879 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

EA Staff

Hello all,

 

We are aware of this issue and it is being investigated. Hopefully we will have a solution available soon.

 

Apologies for any inconvenience this issue may cause!

Message 7 of 28 (5,805 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

★★ Novice

I tried this but I never receive an email (gmail account)

Message 8 of 28 (5,694 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

★ Apprentice

Not removing my security key so if they can't fix it soon it will mean I just need to cancel my sub since they can't be bothered to fix it.

Message 9 of 28 (5,689 Views)

Re: Can't login to SWTor.com or the SWTOR launcher

[ Edited ]
★ Novice

Using the word "may" is bordering toward condescending. It's an obvious that this is causing frustration with ... EVERYONE that are unable to lock in.

Message 10 of 28 (5,480 Views)
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