December 2020 - last edited January
Hello Tappers!
Welcome to Answers HQ! Answers HQ (AHQ) is more than a support forum — it's a global community focused on fans helping fans. If you need help with troubleshooting, want to talk with other TSTO fans, or are looking to let us know about a bug, then you are in the right place!
In this thread you can learn everything you need to know to be an Answers HQ expert and how to navigate the TSTO boards. Click on the headings in the Index below to jump to that section in this thread:
Check out the FAQ page for more information on Answers HQ forum as a whole and if you have any questions about how Answers HQ works after that, open a thread and tag myself or another Community Manager in it, and we will do our best to answer them.
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Finding the best board for you↑
Our AHQ TSTO community space has the following boards:
Head on over to the best board for the convo's you're looking to have! ❤
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Search for Threads & Answers↑
Before opening a new thread, let's check if other fans are already talking about your topic in the forum. You can use the search bar from that board:
Take a look at the search results. If any of the recent posts you see is about the same topic you want to discuss, go ahead and answer that thread or join in! If you can't find anything similar, it's time to open a new thread.
For a visual guide check out the EA Help youtube channel!!!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Creating a New Thread or Discussion ↑
You can open a new thread using the 'New topic' button.
Once you select 'New Topic' you'll see this page load:
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Finding Your Threads & Keeping Up With New Posts ↑
You can find a list of the threads and posts you've made or answered in your profile. Just click on your username in the right top corner of the page and select 'Profile':
Under ‘Recent activity’ you will see your last posts, and if you click on ‘View all’ you will get to a page with a list of all your posts posted in the language you have chosen.
Keeping up with threads and new posts
Whether you've created a new thread or found an existing one that you'd like to keep up with it, subscribing will ensure you are notified when a new post is shared. For new threads you create, you can subscribe to your thread from the draft page by checking the 'Subscribe to replies' box at the bottom
If you forget to select that button at that stage, or if you just want to be kept up-to-date on another thread you haven't posted in, you can subscribe if you click on the three dots to the top right of that thread and select 'Subscribe' from the dropdown menu.
One more thing, if you look at the image above you'll see a 'Bookmark' option. You can also bookmark a thread for later easy finding through your profile but you won't get an notification or e-mail for new posts in those though.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Replying & Quoting Others↑
There are two replying options;
Depending on what you're looking to respond with, one of these options will be perfect for the job. Here's where you can locate them:
For quoting; once you've hit reply, you will be taken to a page where you can draft your message and include a quote from that fan. The Quote option is in the top right just above the text window (see the image below). Press it and a quote of the post you're replying to will appear in the text box which you can make edits too to help highlight which portion you're referring to in your reply.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
Editing Posts & Adding Pictures↑
Spotted a typo? Remembered more information after pressing Submit? That's ok, we've all been there and needed to edit. The best practise is to get the edit in before it's been replied to as changing information in your post after a reply isn't advised nor fair to other readers so try to get that edit in there asap.
To edit your post, click on the three dots of the post and choose Edit Reply like in the image below. This will allow you to edit.
How to add images/pictures to your posts
It's best to upload your pictures or images directly to Answers HQ as sometimes images can be removed on some third party site.
There are two options to add pictures
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
December 2020 - last edited January
How can I find my AHQ Username & EA ID?↑
Did you know your Answers HQ username will match your EA ID/Username? They are one and the same and there are a few different ways to find them.
How can I find my Answers HQ Username?
How can I find my EA ID?
How can I update my EA ID/Answers HQ Username?
Need more help?↑
If you hit a snag updating your EA account information, our advisors will do their best to help you. Please reach out to them. This guide will help outline how to contact them in more detail: How to contact EA Help for support
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
October 2023 - last edited January
XP, 'Me Too' & Accepted Solutions↑
What are they and how do they work?
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
January
How to report toxicity on Answers HQ forums↑
If you find anything concerning you, toxic and against the forum rules, report this using few easy steps below:
In the next part, enter a short description explaining why you find content posted by other user against forum rules.
One of the members of the Community Forum Team will pick up your report and take appropriate action. 🙂
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
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