Home Screen blank

by briana371
Reply

Original Post

Highlighted

Home Screen blank

★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? City Living, Pet, Get to Work, University, etc.
Steps: How can we find the bug ourselves? Open the game via Origin
What happens when the bug occurs? When I start my game, the Home Screen is blank (since the update). I can’t see any of my packs on the Home Screen after my game loads
What do you expect to see? Community, and my Game Packs/Option to purchase new expansions packs
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the recent update

Image of home screen attached.

Message 1 of 2 (526 Views)
0

Re: Home Screen blank

[ Edited ]
Hero

@briana371 Are you sure you don't have any mods ? This is usually connected to the UI Cheat extension mod or All Worlds Are Residential by Zerbu

 

If you are not, please repair your game through Origin.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 2 (497 Views)
0
sims-all-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ts4-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help