[CLOSED] Happy Home Login Event: Can't claim Week x Rewards - Event Over [ Edited ]

[KerwiPet2028]

I logged into the game 3 times last week and was able to claim the daily rewards. However, each day I logged in this week the game claims that the rewards would only be available the following day, i.e. on Monday the game said: "reward available on 06/04/2024 at 11 am", on Tuesday it said: "reward available on 06/05/2024 at 11 am" and today it said: "reward available on 06/06/2024 at 11 am". I have not deleted anything and do not play with mods or cc. Are there any fixes, or is this happening because the event hasn't been rolled out to all players yet?

Edit By Crinrict: Adjusted Title

[Sketch793 · Accepted solution]

You can't claim the week 2 rewards until week 2 starts. There were only 3 rewards for week 1, so you should expect to wait about 4 days between reward #3 and reward #4.

@KerwiPet2028 Your picture shows that Week 2 starts in 23h and 16m. 

@ThePinkPanther83 Your picture shows that Week 2 starts in 14h 4m.

@thekoontzy Your first picture shows that Week 2 starts in 14h 1m. 

@recklissbunnii Your third picture shows that Week 2 starts in 11h 50m. 

@Magicalex147 Your picture shows that Week 2 starts in 8h 2m. 

Please note that the times above are based on the time the pictures were taken, so the time remaining will be shorter now.

[happygurl975554]

None of those are my issue. The first week I was able to claim. Now in the second week, it no longer pops up. When I click on the freezer bunny tile it shows the items locked & unable to claim. It says it will be available the following day. When I show up the following day, it says it will be available the NEXT day. Very frustrating. I've removed my mods & cleared my cache with the same results. Unsure of what else to do.

[crinrict]

@happygurl975554 The second week hasn't started yet. if you have the first three, you need to wait until the second week unlocks.

I do agree that the timer is confusing.

[Minispun]

My rewards worked for the first 3 days but now it will not let me claim anymore telling me to come back *06/05/24 at 3:00pm* as of today, the thing that is upsetting is that it told me to come back the 4th (today) but now won’t let me claim.

Im wondering if anyone else is having this issue. (I’m on a PS4 if that matters, so I don’t have mods)

[Gabbymadd22]

I was able to claim 3 rewards for the Login Reward Event for the first week. Now when I login, the rewards window does not pop up to claim this week's rewards. Is the event over?

[crinrict]

@Gabbymadd22 You can just click on the freezer bunny tile but after the first three you need to wait till week two unlocks.

[crinrict]

@KerwiPet2028 The text at the button is misleading. Week 2 hasn't started yet.

Check the timer on the locked item, that's more accurate.

[KerwiPet2028]

Thanks!

[loria25]

I was able to claim the first week rewards however, I have been logging in daily to claim the second week rewards. Every day the prompt changes to say "New event reward available <next day at 4am> and this keeps happening.  It's Wednesday and I only have a couple more days to claim but I cannot do anything about this which is very unfair considering I'm logging on every day, as required. Does this mean that I will miss out on the rewards due to this technical issue? How can this be solved? 

[SovereignSims]

It's strange this is a mods issue, because isn't everything? I was able to unlock the first three rewards with mods installed. However, for the last three days, it's locked me out of claiming week two rewards. It just reads; 'This week starts tomorrow at this time' again and again. I don't use T.O.O.L mod and no other mods have changed/updated since claiming week one rewards. The only thing which has changed is that I'd purchased the two new kits before being locked out of week two rewards.

So I've tried removing my mods folder/binned the cache but nothing had changed. I'm still locked out of week two.

It's nice that EA has decided to offer its players little presents. It'd be nicer if they simply worked without issue as SDX drops have done.