Unable to download DLCs in Ultimate Edition

[KaosGamesStore]

EA team, 

can someone please address this? Grid ultimate edition codes still exist out there and people redeeming them now do not get to use most of the functionality of it. 

[Executioner0]

I've had this downloaded on my PS4 for ages, assuming the DLC would work, but I don't have access to any of the DLC cars like the Audi S1 Quattro required for the DLC trophies. EA, we all paid money to get access to all the DLC and the Season stuff just doesn't work, even though it shows I've got all sort installed (from Dirt Rally 2.0)

[JDMBaker]

So managed to find on PlayStation by clicking on the game into a “more from Grid” and found season 2 and the upgrade, Season 2 just shows the details no options to download and the ultimate just fails with an error message

[charlijaen]

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@JDMBaker wrote:

So managed to find on PlayStation by clicking on the game into a “more from Grid” and found season 2 and the upgrade, Season 2 just shows the details no options to download and the ultimate just fails with an error message

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Can you detail exactly how you got to the Season 2 & Upgrade screens?

Just to try myself

Thanks

[xHubi]

It shows like that on UK account, I found that few days ago by accident.

[ScarDuck14]

@Executioner0  just asked if I could help.   I’m not sure that I can🤷🏻‍♂️.  But have DMed a CM to see if I can get you guys any information.   As it’s weekend I won’t hear back until next week.  

[EA_Groguet]

Hey there,

Sorry for the late reply. I just have escalated this issue and I hope to get some information for you soon.

Thank you for your patience

-Groguet

[JDMBaker]

Hi

i I came across it by accident by on the game icon clicking down there was a section similar games I believe and it came up but looks like the link takes you there but unable to purchase, I remember a few weeks prior you could buy all 3 season passes or just season 2 but all would expire within a few weeks and couldn’t see why …. Then when it all disappeared it explained it. I’ve seen someone comment from EA below so hopefully we all get a fix for this soon I’m desperate to expand the game 

[EA_Groguet]

Hey there,

I assume you are talking about Grid (2019) right?

If that is the case, take into account that our Service Updates delisted Grid on the 1st of December 2023. That's why some content is unavailable.

-Groguet

[xHubi]

Yeah, but I paid extra for Ultimate Edition and the code for all DLCs should give us all Seasons until 2029 before it expires, so it's up to you to fix it.