Origin Account Hacked

[DevonMoe]

I received four emails saying I purchased Assassins Creed Unity, FIFA15, Far Cry 4, and FIFA points with my pre saved password on my Origin account. I did not purchase these games. I went straight to origin and changed my password and tried to delete my credit card from it, but it just gave me a generic “Could not Complete” message. I requested a refund on FIFA 15, but the option was not available for the other games. I do not want these games nor do I wish to pay for them. I have been waiting for an hour. I cannot get anyone on the phone or live chat. I tried to call my bank to contest the charges but they are updating their system until 2am. Please help.

[EA_Nils · Accepted solution]

Hello everyone,

Privacy and security of your account information are of the utmost importance to us. While we found no indication of a breach of our Origin account database, we do take this seriously and we are actively investigating your reports.

Please read our linked update here for more information on how to get in touch with us for assistance.

Note: I will be closing this thread now and marking it as resolved in order to increase its visibility. Please reply in the linked thread instead if you still have any questions after reading the update.

Thank you,

Nils

[McBilly-69]

I have this exact same problem with the exact same games.  It happen around 8:30 EST, 12/7/14.  Canceled CC and can't get an answers from Origan.  

[aimecasanova]

Same problem here. I need cancel the purchase

[Deathspnkd]

here at answer hq we can not handle account information since this is a public forum. contact an ea adviser here http://help.ea.com/en/contact-us/new/?product=origin the hours they can be reached is 9am-9pm local time monday-saturday

[GrandGraciousB]

I've been waiting 55 minutes already and have already reported the charges as fraud to my bank but it wont let me delete my card either and I'm still waiting to talk to Origin Help

[2042isNotBF]

To add to this and try to help..

Follow the Steps to contacting an EA Game Adviser to fix this and get a refund for games you  did not buy:

1 Click here to go to the EA contact page. http://help.ea.com/en/

Note: Top left pick your Country :]

2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.

Or use this

You can contact EA here: http://help.ea.com/en/contact-us/

http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact

Start by reading this to get your account back: https://help.ea.com/article/i-think-somebody-hacked-my-origin-account-what-can-i-do-now

Then read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Also, make sure to enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

[daryltan12]

and i can't even go to ea help... someone help with that

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@Deathspnkd wrote:

here at answer hq we can not handle account information since this is a public forum. contact an ea adviser here http://help.ea.com/en/contact-us/new/?product=origin the hours they can be reached is 9am-9pm local time monday-saturday

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[GrandGraciousB]

Just got through to Origin Help with live chat and got a refund for all three games. Took about an hour for the live chat to connect me to an advisor though.

[Arthus_King00]

Same problem here. I need cancel the purchase.

[rellikopa]

This happened to me too. I did what the EA help said to do, I got a call and all my purchases refunded no questions asked. It must've been multiple users affected.