Hacked and Banned

[qo668]

My account was hacked. profile name changed from AEON to QO668 mysteriously and now i cant log into origin due to an account ban. this means that the hundreds of dollars i have spent on Apex and other various games is now gone. Ive tried going through the what they call "customer service". i filed multiple cases and its just an automated response saying that the account was "actioned correctly"

Has anyone one ever gotten over this and gotten their account back? or is EA and Origin just not competent enough to figure this out or do they just not care about the players enough to actually lift a finger?

[gronk016]

@qo668 Yeh similar to ur problem but the hacker stole my OBJ

[Phantomlover1717]

Hey there,

It isn't possible to help you with bans or suspensions here on Answers HQ.
If you think the ban or suspension was a mistake, you will have to contact EA directly: 

1. Go to https://help.ea.com/en/contact-us/
2. Make sure to log in to the account you've been banned or suspended on.
3. Select the product that your account was banned or suspended from.
4. Choose your platform.
5. Select 'Manage my account', then 'Banned or suspended account'.
6. Fill out any additional details.
   • For example, it might ask you if you are playing the game through an EA Play membership.
7. Click 'Select contact option' at the bottom of the screen.
8. Click the + sign.
9. Fill out the attached web form to give us all the details about your ban or suspension.

The process of reviewing your ban or suspension might take some time. Only fill in this form once, sending in more appeals isn't going to speed things up.
You can keep track of the case you made over here: https://help.ea.com/en/my-cases/

This is your ban history: https://help.ea.com/en/my-ban-history/
Please keep in mind: your ban history does not show all bans and suspensions

For any other information on ban and suspensions, please refer to:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 
and
https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-...