Forgotten my email AND password for my origin account.

by sallyjane03
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Forgotten my email AND password for my origin account.

★★★ Newbie

i created an origin account  to play the sims 4, entered the game pin  and it was working fine for a few weeks, however one day i was asked to re-enter my origin account id/email and password but i cannot remember any of it. how do i go about accessing the account because i am unable to play the sims 4 until i can log in. help!

 

p.s. this is a second account i had to create in order to receive help.

Message 1 of 16 (231,422 Views)

Accepted Solution

Re: Forgotten my email AND password for my origin account.

Hero
Please contact a game advisor for this

Game advisors can be found through live chat or call-back

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 16 (231,331 Views)

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Re: Forgotten my email AND password for my origin account.

Hero
Please contact a game advisor for this

Game advisors can be found through live chat or call-back

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 16 (231,332 Views)

Re: Forgotten my email AND password for my origin account.

★★★ Newbie

did you ever fix your problem if you did please help cause its happening to me too

Message 3 of 16 (230,527 Views)

Re: Forgotten my email AND password for my origin account.

@Cakeislife123 please follow the instructions of Crinrict in the message above yours. 

-----  

do not work for EA


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Message 4 of 16 (230,521 Views)

Re: Forgotten my email AND password for my origin account.

★★★ Newbie

this happend to me too. Back in August my PC broke and it was finally fixed but i cant remember my email or password. The only thing i remember is my public ID  

Message 5 of 16 (220,721 Views)

Re: Forgotten my email AND password for my origin account.

★★★★★ Apprentice

Try resetting the password. In the email box, type an email address you have and click submit. If that doesn't work, try another one. Otherwise you may need to contact EA Help to get them to sort it out for you.

Message 6 of 16 (220,691 Views)

Re: Forgotten my email AND password for my origin account.

★★★ Newbie

i tried chatting with an advisor, they say they will not help if you dont have an mailadress

Message 7 of 16 (217,229 Views)

Re: Forgotten my email AND password for my origin account.

Hero

Well, they won't give the info to just anyone. You'll need to prove that it's your account.

 

Your account info is vital, that's just how it is

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 8 of 16 (217,217 Views)

Re: Forgotten my email AND password for my origin account.

★★★ Newbie
They don't know * just like me
Message 9 of 16 (217,052 Views)

Re: Forgotten my email AND password for my origin account.

[ Edited ]
★★★ Newbie

password <removed>

Message 10 of 16 (207,319 Views)
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