[Read First] Sims 4 Console Troubleshooting Guide [ Edited ]

[PoptartJuniper]

Current Issues Thread for Console: [Read First][Current Issues] Game Issues or Crashes

Compiled list of all current issues: [Read First] Compiled list of reported Issues

Common Download and DLC issues: [Read First]FAQ - Sims 4 Console DLC Issues

Bug Forum: Bug Report Forum

Game issues: Game and Mod/CC issues 

Feedback and General Discussion: General Discussion & Feedback Forum 

First and Foremost! Ensure your console is clean of dust, has adequate ventilation, and isn't too hot.

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Playstation Troubleshooting

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1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

Spoiler

You can turn off your PS4 system in any of these ways.

• Select (Power) from the function screen, and then select [Turn Off PS4].
• Select [Power] > [Turn Off PS4] on the quick menu.
• Press and hold the power button for at least 7 seconds (until the system beeps twice).

You can turn off your PS5 in any of these ways

• Press the PlayStation Button on the controller to bring up the control panel. Scroll to the right and select the power button, select [Turn off PS5].
• Press and hold the power button at the bottom of the PS5 console for at least 7 seconds (until the system beeps twice).

2. Make sure your game is up to date. 

Spoiler

• Go to the PlayStation home screen. 
• Highlight the game you want to update and press the Options button on your controller.
• Select Check For Update and install any updates that are available. 
• Reboot your PlayStation.

3. Make sure your Console system software is up to date. PS4 / PS5

Spoiler

PS4

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

PS5

• Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
• Select Update Using Internet.

4. Restore Licenses on your Console. 

Spoiler

PS4

• Go to Settings > Account Management > Restore Licenses
• Select Restore and wait until the operation has been completed and try accessing your content again.

PS5

• Go to Settings > Users and Accounts > Other > Restore Licenses
• Select Restore and wait until the operation has been completed, then try accessing your content again.

5. Finding Your Saved Data, Library, and User Data for Deletion if Necessary. PS4 / PS5

Spoiler

PS4

• Go to Settings > Application Saved Data Management.
• Choose either System Storage, Online Storage or USB Storage > Delete.
• Select a game and place ticks next to the files you wish to delete or Select All.
• Select Delete and then select OK to confirm your decision.

PS5

• Go to Settings > Saved Data and Game/App Settings.
• Select Saved Data (PS5) or Saved Data (PS4).
• Select Console Storage > Delete.
• Check the box next to the files you want to delete and select Delete.

6. Uninstall and Reinstall the Game. PS4 / PS5

Spoiler

PS4 Uninstall

• Highlight the application you want to delete in the content launcher or Library.
• Press the OPTIONS button > Delete.

PS4 Install

• To re-download the game and add-ons, go to [Library] > [Purchased], and then select [Download] to reinstall your game.
• DLC - Select the game > PlayStation Store > Your add-ons.

PS5 Uninstall

• Go to Settings > Storage > Games and Apps.

• Select Items You Can Delete. You can filter by usage date, size and name.

• Select Delete to remove the entire game from system storage or, for certain games, you can delete parts of the game or game add-ons.

PS5 Install

• Select Game Library from your Games home, select the game > PlayStation Store > Your add-ons, then select the purchased game > Download.
• DLC - Select the game > PlayStation Store > Your add-ons. OR
• Highlight the game on the dashboard, press the options button on your controller, select [Manage Game Content]. Any uninstalled DLC will appear for the selected game.
  

7. Rebuild Your Database [PS Safe Mode]

Spoiler

• Turn off your console by holding the power button for three seconds. The power indicator will blink for a few moments before turning off.
• Once the system is off, press and hold the power button again. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later.
• Connect the controller with the USB cable and press the PS button on the controller.
• Select Rebuild Database

8. Parental Restrictions PS4 / PS5

• EA Child Accounts/Aging Up Child Accounts
• Online Access for Child Accounts [The Age Requirements for Online Access, including the Sims 4 Gallery varies based on country] 

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XBox Troubleshooting

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1. Turn off Your system completely, let it sit for a few minutes and power it back on.

Spoiler

• Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds, until it shuts down completely.
• Unplug the console's power cable. Wait 10 seconds.
• Plug the console power cable back in.
• Press the Xbox button on your console to turn it back on.

2. Make sure your game is up to date

Spoiler

• Ensure you are connected to the internet.
• Press the Xbox button to open the guide.
• Select Profile & system > Settings > System > Updates.
• Under Updates, select Keep my console up to date to update your console automatically and Keep my games & apps up to date to update games and apps automatically.

3. Make sure your console system software is up to date.

Spoiler

• Ensure you are connected to the internet.
• Press the Xbox button to open the guide.
• Select Profile & system > Settings > System > Updates.
• Under Updates, select Keep my console up to date to update your console automatically
• OR
• Press the Xbox button to open the guide
• Select Profile & system > Settings > System > Updates.
• Under Updates, you’ll see:
  • Console update available. Select this to begin your update, or
  • No console update available. This means your console is up to date.

4. Finding Your Saved Data, Library, User Data and Reserved Space for Deletion if Necessary.

Spoiler

• On Home, select My games & apps.
• Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
• Highlight Saved data, select your gamertag, and then select Delete everywhere to delete all saves (local and cloud) for this game to clear corrupted save data, OR 
• Select Delete all to remove the local save of this game, then follow the prompts to clear the local save only for cloud resync.
• Restart your console.

5. Uninstall and Reinstall the game.

Spoiler

Uninstall

• Press the Xbox button to open the guide, then select My games & apps > See all > Games.
• Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.

Reinstall

• You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
• DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

6. Remove and re-add your profile

Spoiler

• Press the Xbox button to open the guide.
• Select Profile & system > Settings > Account > Remove accounts.
• Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
• Press the Xbox button to open the guide.
• Select Profile & system, select Add or switch, and then select Add new.
• Type in the email address and password that you use to access your Microsoft account (the same account you just removed).
  • Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.
• Follow the prompts as the console walks you through account setup steps such privacy info, sign-in, and color preferences until you return to the Home screen.

7. Parental Restrictions Xbox

• EA Child Accounts/Aging Up Child Accounts
• Online Access for Child Accounts [The Age Requirements for Online Access, including the Sims 4 Gallery varies based on country] 

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FAQ Guides

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DLC Issues

Cheats Issues

Console Gallery

Autonomy and Simulation Lag

Console Mods and CC