[Open] - Can’t enable tracking on iOS. Can't connect to Facebook

by SoulfulGenius
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Original Post

[Open] - Can’t enable tracking on iOS. Can't connect to Facebook

[ Edited ]
★★★★★ Apprentice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 4th gen,IPhone pro max
OS Version 14.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into my game to see if something needs to be reset
What do you expect to see? To allow me login to my Facebook and Twitter account
Connection Type Mobile
Please select your region Other
Country United States

I did a recent upgrade on both my iPad and iPhone device and I’ve been having issues connecting my social media accounts to my game.I keep getting a error message saying (login disabled.this login option is unavailable because the app tracking is disabled.please enable it via settings to continue) however when ever I click the settings it’s routing me to the area of the sim mobile that has nothing to do with tracking. And when I checked my tracking I was able to confirm that tracking is enabled. I went through the Facebook settings under games and apps and saw that the game was removed. And my Twitter settings and the game was revoked. So I’m not sure what else to do and I’ve exhausted all of my options

Message 1 of 14 (1,876 Views)

Re: Can’t connect my social media accounts to my game

Community Manager (retired)

Hi, you tried to get into this menu? image0.png

Message 2 of 14 (1,817 Views)

Re: Can’t connect my social media accounts to my game

★★★★★ Apprentice

The allow tracking option isn’t appearing under the sim mobile setting.the option of allow tracking is appearing under my privacy menu.

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Re: Can’t connect my social media accounts to my game

Community Manager (retired)

And it looks like that in both devices?

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Re: Can’t connect my social media accounts to my game

★★★★★ Apprentice

Yes it does

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Re: Can’t connect my social media accounts to my game

★★★ Newbie

Me too!!

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Re: Can’t connect my social media accounts to my game

Community Manager (retired)

Hi @ir0nwoman! Could you provide please the device and OS that you are using?  Thanks!

Message 7 of 14 (1,658 Views)

Re: Can’t connect my social media accounts to my game

★★★★★ Apprentice

It’s funny because I also play the sim FreePlay  and I’m having the same exact issue that other players are having which is a known issue that Firemonkeys are aware of.

Message 8 of 14 (1,652 Views)

Re: Can’t connect my social media accounts to my game

★★★ Newbie

iPhone 8, running iOS 14.4.1

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Re: Can’t connect my social media accounts to my game

[ Edited ]
Community Manager (retired)

Hi @ir0nwoman@SoulfulGenius! Sorry that I tookl long to answer, I have flagged this issue for investigation! Thanks for your report and information

Message 10 of 14 (1,334 Views)
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