[OPEN] Game 'freezes' occasionally when opening in-game menus

by A_Smol_Shark
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[OPEN] Game 'freezes' occasionally when opening in-game menus

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.86.166.1030
What expansions, game packs, and stuff packs do you have installed? All packs except for: Bust the dust, country kitchen, courtyard oasis, decor to the max, fashion street, incheon arrivals, modern menswear
Steps: How can we find the bug ourselves? I am not sure if there are any steps per-say, but it happens rarely when I try do something that'd open a menu, IE ordering food, etc.
What happens when the bug occurs? The game keeps running and pauses but has the blue filter over everything, like you would when a selectable menu opens.
What do you expect to see? I expect a menu to open, but they don't.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

What you see

 

Basically what I see when this issue happens. I can do nothing to fix it. 

 

Edit By Crinrict: Added Tag to Title

Message 3 of 51 (21,299 Views)

blue screen on pickable menu (can't invite/call anyone or game crashes)

[ Edited ]
★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.83.24.1230
What expansions, game packs, and stuff packs do you have installed? cats and dogs, city living, discover university, get famous, get together, island living, seasons, snowy escape, dine out, outdoor retreat, parenthood, realm of magic, laundry day stuff
Steps: How can we find the bug ourselves? opening any option that requires the sim to invite/choose someone from the pickable menu (e.g inviting people to a party, choosing someone to call)
What happens when the bug occurs? the entire screen goes blue, the menu doesn't come up, I can't get rid of the screen so I have to force quit the game
What do you expect to see? to be able to pull up the pickable menu and be able to invite a sim/call a sim without it being a blue screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I'm not able to open any option that requires the sim to invite/choose someone from the pickable menu (e.g inviting people to a party, choosing someone to call) instead the screen just goes blue and no menu comes up. I can't get rid of this blue screen either so I have to force quit the game every time. Please help!

Message 1 of 51 (20,768 Views)

Re: blue screen on pickable menu (can't invite/call anyone or game crashes)

Hero

HI @shealinmurphy 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 51 (20,705 Views)

Re: Game 'freezes' occasionally when opening in-game menus

★★★★ Novice
@A_Smol_Shark a quick edit: My sim's plumbob is still moving, so the game isn't exactly 'frozen' which is why I wrote the title that way.
Message 4 of 51 (21,280 Views)

Re: Game 'freezes' occasionally when opening in-game menus

★★★ Newbie
@A_Smol_Shark did you manage to fix it?
Message 5 of 51 (21,228 Views)

Re: Game 'freezes' occasionally when opening in-game menus

Hero

Hi @A_Smol_Shark 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

 

 

There's a thread for lags here: https://answers.ea.com/t5/Bug-Reports/Lag-for-menu-to-show-up-when-clicking-on-objects/td-p/10553269 but that's usually just a delay.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 51 (21,218 Views)

Re: Game 'freezes' occasionally when opening in-game menus

★ Guide

This has happened a couple of times to me too, however there doesn't seem to be any way to reliably reproduce it, other than it seems to be linked to opening full screen UI menus and dialogue boxes. Opening lots of menus in a short time span seems to increase the chance of it happening. The workaround I've found when it happens has been to do "Alt+F4" or press the x button on the top right corner if in windowed mode (not sure of the equivalent on Mac) and it should give you the option to "save and quit". Then before reloading the game, clear the cache files. Not ideal but it prevents you from losing progress when it happens.

Message 7 of 51 (20,965 Views)

Re: Game 'freezes' occasionally when opening in-game menus

★ Guide
@thunder11433 Thanks for this, I'm going to try this the next time this happens to me and see if that helps - I've noticed that when I try to save it does bring up the box, but I only "see" it when I'm force-quitting. So I'm hoping this tip will help me avoid that and get the save in. Thanks!
Message 8 of 51 (20,894 Views)

Re: Game 'freezes' occasionally when opening in-game menus

★★★★ Novice

I got the same too.. sometime while saving, sometime when I tried to open the fridge even. Basically anything that requires the menu options for anything to pop up, paused game and blue overlay at the back things would have random chance to make this happen. 

Message 9 of 51 (20,877 Views)

Screen freezes when ordering groceries from fridge

★★ Newbie

My screen goes black when I click order groceries from the fridge in cottage living. This has happened twice on two separate plots. Any idea how to fix this?

Message 10 of 51 (20,704 Views)