December 2018 - last edited January 2020 by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 18.104.22.1680
What expansions, game packs, and stuff packs do you have installed? All but My First Pet Stuff and Toddler Stuff
Steps: How can we find the bug ourselves? Play as a retail owner and wait until a celebrity sim is spawned as a store costumer
What happens when the bug occurs? In short, the retail social tab is completely inaccessible in costumers that have fame. Because the retail interactions weren't accounted for GF, knowing the celebrity is needed for store owners to be able to do any of the retail interactions. Even "greet costumer" isn't available.
What do you expect to see? I expect store owners to be able to interact with celebrity costumers beyond the standard fan celebrity interactions, when it comes to the retail social tab so that we are able to attend to celebrity costumers in stores. Otherwise they'll leave out of frustration or we have to wait until they autonomously decide to buy something so that we can ring them up which takes forever.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hopefully this gets fixed soon because this breaks retail to a certain degree. Celebrities are so exclusive that even store owners aren't able to sell to them.
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Because it is needed for two sims to introduce themselves to do the retail interactions, and celebrities can't be talked to normally, it's impossible to greet them as costumers. I have to keep asking them to leave my store otherwise they just end up bottle necking everything. Thank god I have no employees on my store otherwise it would be an even hotter mess.
These are examples of all the interactions I can do with costumer celebrities. No retail tab at all, no greet costumer.
@crinrict This is still occurring as of patch 22.214.171.1240.
Still happening after installing Eco Lifestyle & the latest June patch. When the store is open, there are always 1-3 celebrities coming and with most of them I cannot have retail interactions
I'll add my voice here, still happening. It's always Thorne Bailey so far too, who is a particularly... attention thirsty individual, let's say.
This is also happening with dream home. My Sim got hired by a celebrity but when she arrived to start the job she couldn't introduce herself or do the interior designer interactions because he was famous.