[NEEDS SAVES] [XB/PS] Paint Mode crashes game

by RoseProGaming
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Original Post

[NEEDS SAVES] [XB/PS] Paint Mode crashes game

[ Edited ]
★★★ Newbie

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? BASE: 1.70.3.2310 (64 Bit)
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, Werewolves, Vampires, Realm of Magic, City Living, Cottage Living, Snowy Escape, Get Together, Parenthood, Strangerville, Vintage Glamour Stuff.
Steps: How can we find the bug ourselves? Enter Create A Sim. Select a Cat or Dog. Click on Paint Mode.
What happens when the bug occurs? Game immediately crashes.
What do you expect to see? Paint mode should load up and game should not crash.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Happens every time regardless of whether the cat or dog in question is from the gallery or hand made. Does not occur in werewolves paint mode.

 

Edit By Crinrict: Added Tag to Title

Message 1 of 18 (5,507 Views)

Re: [XB1] [CD] Paint Mode crashes game

★★★ Newbie

I am having same issue, when you select the paint option, shortly after Xbox x crashes and goes straight to Home Screen no error message

Message 2 of 18 (4,948 Views)

Xbox X Sims 4 Crashes when using paint for animals or cats and dogs

★★★ Newbie

Product: The Sims 4
Platform:Xbox Series X
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest Xbox x version
What expansions, game packs, and stuff packs do you have installed? Just cats and dogs expansion
Steps: How can we find the bug ourselves? Use an Xbox x, create a cat, use paint option
What happens when the bug occurs? Screen goes black and returns to Xbox Home Screen
What do you expect to see? Came shouldn’t crash and should be able to edit cat features as offered
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Just paid over $50 for the cats and dogs expansion for my daughter and everytime she uses the paint wheel it crashes. Xbox x user. Very frustrating

Message 3 of 18 (4,960 Views)

Re: Xbox X Sims 4 Crashes when using paint for animals or cats and dogs

★★ Novice
@Inspektraxe I uninstalled and reinstalled the cats&dogs add-on and it didn't fix it. Xbox s user. Still waiting for a fix
Message 4 of 18 (4,914 Views)

Re: Xbox X Sims 4 Crashes when using paint for animals or cats and dogs

★★ Novice
@HerosShade Even tried reinstalling the entire game and still broken
Message 5 of 18 (4,910 Views)

Game crashing while editing horses in CAS

★★★ Newbie

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? Italiano
How often does the bug occur? Every time (100%)
What is your current game version number? 1.78
What expansions, game packs, and stuff packs do you have installed? EP: Horse ranch, City living, Get together, Growing together, High school years, Snowy escape, Eco lifestyle, Discover university, Island living, Seasons, Cats and dogs, Get famous, Get to work. GP: Werewolves, Dream home decorator, Realm of magic, Parenthood, Vampires, Dine out, Spa day. SP: Tiny living, My first pet, Laundry day, Fitness, Vintage glamour, Kids room, Romantic garden, Movie hangout, Cool kitchen. KITS: Grunge revival, Bathroom clutter, Simtimates, Everyday clutter, Desert luxe
Steps: How can we find the bug ourselves? Have a horse that was born in-game (it didn't happen with the horses I created) and then try to use the paint function in CAS
What happens when the bug occurs? I select the paint mode and I only see the interface for a second before the game crashes
What do you expect to see? I should be able to use the function on my horse
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Message 6 of 18 (4,487 Views)

Sims 4 crashing in CAS

★★★ Newbie

Product: The Sims 4
Platform:Xbox Series S
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.78.9.2300
What expansions, game packs, and stuff packs do you have installed? Base game, cats and dogs, discover university, get to work, horse ranch, rockin rancher digital content, seasons
Steps: How can we find the bug ourselves? Have your mare give birth to a foal and try and use the paint tool in CAS on the foal (using cheats to gain access to CAS again) This doesn’t appear to happen to any of my other sims/pets (the other horses I have were rescued or purchased) although I’ve had this problem in the past with dogs but it was fixed
What happens when the bug occurs? The game crashes instantly
What do you expect to see? Be able to fully customise all of my sims and pets
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

No video to show 

Message 7 of 18 (4,385 Views)

Re: CAS crashes when editing/painting PETS

★★★ Newbie

I'm having this issue as well on ps4. Error code CE-34878-0

I've gone through all of the troubleshooting steps in this thread and nothing has worked to fix it. 

Is there anything else I can do? I've deleted and reinstalled the game, reset my PlayStation. Rebuilt the database in safe mode. And still nothing has worked. 

Message 8 of 18 (3,835 Views)

Re: CAS crashes when editing/painting PETS

★★★ Newbie

To add, I don't think this is PlayStations problem, I believe the problem lies in the Sims 4. Considering I've had no issues with this console and any other game.

Message 9 of 18 (3,833 Views)

Re: CAS crashes when editing/painting PETS

Community Manager

@can-chaser97 

 

I've merged your post in with the current bug report on this issue- please be sure to click the Me Too button on the first post here. 

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Message 10 of 18 (3,829 Views)