[NEEDS SAVES] [PS/XB] [GRO] Stuck on loading/crashing [ Edited ]

[gaminggibbon88]

Product: The Sims 4
Platform:Xbox Series S
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Don’t know what this is
What expansions, game packs, and stuff packs do you have installed? Expansion Packs - Cottage Living,High School Years,Seasons,Get Together,Get To Work. Game Packs - Parent Hood, My Wedding Stories, Dream Home Decorator, Stuff Packs - Nifty Knitting,Laundry Day,Toddler,Kids Room, Kits - Bathroom Clutter,Desert Luxe,Bust The Dust,
Steps: How can we find the bug ourselves? ????
What happens when the bug occurs? Game Crashing
What do you expect to see? ????
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Infant update

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My game has been working fine since the infant update had no issues but today 17/03/2023 every time I go into build mode my game keeps crashing. I haven’t got the new pack (Growing Together) it only happens when I’m in build mode gameplay is fine.

Edit By Crinrict: Added Tag to Title

[TheSimsDirect · Accepted solution]

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Under investigation. Accepting as solution for visibility purposes only.

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Hello

We would like to collect affected save files.

If you're willing to share, instructions are here:
https://x.ea.com/74420

[LetsRockFWWM]

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ps4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I've sent error reports after every crash.
What happens when the bug occurs? Game has been opening less and less often with frequent "Adjusting Graphics" error messages. Have tried to clear cache, saving as new game, and today it crashed every time I tried to open any household.
What do you expect to see? I just want to play my game. I've worked very hard on this save and frankly I'll be devastated to lose all that work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Not sure what I should post in this section?

[EA_Solaire]

Hello @LetsRockFWWM,

Are you seeing a specific error code when this happens? You can find your error code history by going to Settings-> System-> Error Code History.

[LetsRockFWWM]

I do! It's ERROR CE-34878-0. 

[EA_Solaire]

@LetsRockFWWM 

Thanks! Try all the steps in the article here please and let me know how this works for you. 

[EA_Solaire]

Hi @gaminggibbon88 

Do you see any error code or error message when your game crashes? Is this happening on every lot when you enter build mode, or just one in particular? 

[JadedAngel1283]

I play Console and it doesn’t matter on which household it freezes after five minutes regardless and it’s the actual game.

[JadedAngel1283]

Since Growing Together has downloaded the game freezes and takes forever to load. This happens on all households and even during creating a new household. Not sure why this is happening but it makes the game pretty much unplayable on console.

[Cocomama92]

My sims 4 on Xbox series x no longer loading. First my cursor was disappearing and I reset my whole Xbox and unistalled and reinstalled my game.

[madhatter3010]

Hello! My sims 4 Kees crashing on Xbox one. This was after the newest update.

I'll get to where I load my game and it just shuts off and takes me back to the Home Screen. I've tried to power cycle, clear everything, reinstall. Nothing seems to work.😫