[LAUNDRY LIST] Sims are not moving/Freezing/Animation problems [ Edited ]

[kylefretts]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.96.365.1230
What expansions, game packs, and stuff packs do you have installed? Base Game, City Living
Steps: How can we find the bug ourselves? Within the first minute of loading the game.
What happens when the bug occurs? Sim starts playing game on computer, sims plays while standing with no physical action or movement anywhere on the lot. Doesn't go to the desk, doesn't sit in front of the screen. From there no other actions can be done until reset. Even with a reset the sims stay stagnant.
What do you expect to see? Dancing npc and playable sims with no music. Most actions stagnant and do not occur.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Latest Infant patch.

I try to make my sims do something and they just stand there, or they'll go over to do it and just stand there. If I click sleep then it says they're sleeping in the bottom left but they're still just standing there. The games impossible to play.

[TheSimsDirect · Accepted solution]

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Under investigation. Accepting as solution for visibility purposes only.

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Hello.

For this issue, we'd like to collect any or all of the following:

• What packs do you have installed?  (if you didn't mention that this in this thread already)
• Affected save file(s)
• \Documents\Electronic Arts\The Sims 4\Config.log
• Video(s) of the issue you are seeing

If you'd like to share files, please send through DM.  Instructions here:  

http://x.ea.com/74420

Update:

We no longer need saves or other user files for this issue.  The team will continue to investigate.  Thanks to everyone that provided information or files.

[crinrict]

Here's the current list for broken mods/cc: https://forums.thesims.com/en_US/discussion/1007107/broken-updated-mods-cc-march-2023-infants-patch/

EDIT: I'm unsure if this thread currently contains multiple issues or not. Maxis is looking into it so please provide the info. Please let me know if you feel your issue is completely different.

[abi2honest]

Since installing the new infant update the autonomy in my game has gone rogue and even when I turned it off they still don't listen and the mother sim won't sleep for more than a second (which is doing nothing to her needs bar) anyone know how I get her to sleep? She's drinking back to back potions from the rewards store currently.

[crinrict]

@abi2honest Are you using mods/cc in your game ? A lot is outdated

Here's the current list for broken mods/cc: https://forums.thesims.com/en_US/discussion/1007107/broken-updated-mods-cc-march-2023-infants-patch/

[AlejaU1]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.96.365.1230
What expansions, game packs, and stuff packs do you have installed? Base Game, City Living
Steps: How can we find the bug ourselves? Within the first minute of loading the game.
What happens when the bug occurs? Sim starts playing game on computer, sims plays while standing with no physical action or movement anywhere on the lot. Doesn't go to the desk, doesn't sit in front of the screen. From there no other actions can be done until reset. Even with a reset the sims stay stagnant.
What do you expect to see? Dancing npc and playable sims with no music. Most actions stagnant and do not occur.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Latest Infant patch.

‌

Sim starts playing game on computer, sims plays while standing with no physical action or movement anywhere on the lot. Doesn't go to the desk, doesn't sit in front of the screen. From there no other actions can be done until reset. Even with a reset the sims stay stagnant.

Conversations first occur but are stagnant afterwards with no physical conversation occurring only smiling and stillness. Most actions do not play. Can't even get sims to find a job.

[crinrict]

HI @AlejaU1 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by clicking on the dots in EA app.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[abi2honest]

Thank you for your reply but no I took out all mods, cc and cleared my cache before the update.

[crinrict]

@abi2honest Did you test if you have the same issue on a new save ?

[abi2honest]

It was a brand new save that I created to try out infants but I'll make another one now and try it again. Thank you

[abi2honest]

I just tested it in a new save and it's still playing up in that one too.