Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.
These are the ways that you can share user files and media with The Sims 4 team:
(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)
PC/Mac:
- Direct attachment (only for text files)
- You can attach a text file directly to a forum post.
- Upload with a OneDrive account
- How to upload files to OneDrive: LINK
- How to share files from OneDrive: LINK
- Please set the file(s) to be shared for anyone that has access to your OneDrive link
- The resulting file download URL can be included in a forum post, private message, etc.
- Upload with a Google Drive account
- How to upload files to Google Drive: LINK
- How to share files from Google Drive: LINK
- Please set the file(s) to be shared for Public access
- Click “Get shareable link”
- The resulting file download URL can be included in a forum post, private message, etc.
Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .
Xbox One
(videos and screenshots only - it's not possible to share XBOX One save files via USB transfer)
- Upload directly from Xbox One to OneDrive
- How to record a video or capture a screenshot in Xbox One: LINK
- Choose the option “Upload to OneDrive”
- How to share files from OneDrive: LINK
- The resulting file download URL can be included in a forum post, private message, etc.
PlayStation 4:
There are two ways to share PS4 files with us –
A) Upload directly from PS4 to social media channels (for videos and screenshots only)
- How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK
- The resulting link can be included in a forum post, private message, etc.
OR
B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)
- Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC. (Note: Do not format to NTFS; that format is currently not supported by PS4)
-
- How to format a USB storage device: LINK
- Step 2: Copy the files to the USB storage device
- For save files:
- How to copy your save data onto a USB storage device: LINK
- For videos or screenshots:
- How to record a video or capture a screenshot and copy it to a USB storage device: LINK
- Step 3: Transfer the files from the USB storage device to a computer
- Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link
- How to upload to Microsoft OneDrive with a OneDrive account:
- How to upload files using OneDrive: LINK
- How to share files from OneDrive: LINK
- The resulting file download URL can be included in a forum post, private message, etc. Please mention the names of the saves that are affected.
- Upload to Google Drive using a computer with a Google Drive account
- How to upload files to Google Drive: LINK
- How to share files from Google Drive: LINK
- Click “Get shareable link”
- The resulting file download URL can be included in a forum post, private message, etc. Please mention the names of the saves that are affected.
We may not accept files uploaded via any other means.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.