[Fixed] - Sim has lost option to retire after being passive [ Edited ]

[laprembee]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? At sim’s traits screen.
What do you expect to see? A ‘Retire’ button always available.
Connection Type Wifi
Please select your region South America
Country Brasil

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After I made my sim passive and playable again, it won’t have the Retire button/option anymore, only Remove option.

I’d like to have the option to retire my sims always a available. I don’t want to ‘remove’ my sims cause that would make them disappear from my generation registers.

Please bring back the ‘Retire’ option.

[RoadHazzarddrum · Accepted solution]

Yes It’s been fixed! Thanks 

[RoadHazzarddrum]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11 Pro, iPad (8th gen)
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Sim trait screen
What do you expect to see? Retire button
Connection Type Wifi
Please select your region North America
Country Canada

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After switching my sims from passive and back to playable, my sim no longer has an option to retire. Though the button was there before the update, it has now completely disappeared since the new update for that sim. The retire option only appears for those sims which did not ever enter passive mode.

Please adjust this so we can retire our sims again instead of just removing so they don’t disappear from the generation registers.

[sykrnazmn]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 14.4.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Click on a Sim. Then click the Sim Info Panel and click Traits, where it shows 4 or 5 traits of Sim.
What do you expect to see? The retire button.
Connection Type Wifi
Please select your region Asia
Country Malaysia

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I have two of my Sims for a long while now. I can’t seem to retire them. Every time I open the game, there is no retire button where it is usually placed.

[SalixCat]

@sykrnazmn Have you made these Sims passive and playable again?

[sykrnazmn]

@SalixCat Yes. Will it affect anything?

[SalixCat]

@sykrnazmn Yes, it will. 
The retirement option temporarily disappears after we make the Sim active again. It will reappear after a while.

[sykrnazmn]

@SalixCat Urgh seriously? That sucks. I wonder how long does it take to reappear. I already created a case and contacted a staff on EA Help yesterday. They didn’t mention anything about this passive Sims thing 🤨

[SalixCat]

@sykrnazmn It happened with my two Sims that are ready for retirement but I don't know for sure how long does it take to show up again.

[JauntyHam]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 6, iPhone 11
OS Version 14.4.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When trying to make a Sim playable from the family portrait, one of the passive Sims only has a Make Passive button.
What do you expect to see? Passive Sims normally have Make Playable and Remove buttons, even when there is not an available playable slot. But with this particular Sim, whether there is an open slot or not, there is no way to make it playable.
Connection Type Wifi
Please select your region North America
Country USA

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See the attached screen shots.

[EA_DragonsEye]

Hi @JauntyHam, @laprembee, @SalixCat ,@sykrnazmn , @RoadHazzarddrum! I thought I had updated here, this issue has been flagged as a bug to studio. Thanks for your reports!