[FIXED] [PC/MAC] Save Error 0 (Patch 1.86.166) [ Edited ]

[Swag020406]

Product: The Sims 4
Platform: PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.86.166.1030
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, University, Get to Work, Get Together, Island Living, Seasons, Dine Out, Jungle Adventure, Parenthood, Realm of Magic, Spa Day, Strangerville, Bowling Night Stuff, Cool Kitchen Stuff, Kids Room Stuff, Laundry Day Stuff, Luxury Stuff Pack, Movie Hangout Stuff, My First Pet Stuff, Knitting Stuff Pack, Perfect Patio Stuff, Spooky Stuff, Tiny Living, Toddler Stuff, Vintage Glamour Stuff
Steps: How can we find the bug ourselves? Save Code Error: 0
What happens when the bug occurs? I am unable to save any progress, I completely lost whole families, and every other time I try to load the game the icons above properties have the caution triangle and I am not able to play any of the properties until I restart the game. I have tried "Save As", have tried moving my sims to new households, and going into my Sims 4 folder and deleting the latest save.
What do you expect to see? I expect my game to save, not give me a pop up that says "game save failed Save Code Error:0"
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

The patch for the error code 0 has been released but it is still happening in my game even though I have updated my game. This is quite annoying because I have played for hours today and my game has not saved any of it. I have bought all of the packs for this game costing me a lot of money and it has been completely unplayable for the past month. First it was the broken wedding pack and now this? Why does my game always seem to be broken?

Edit By Crinrict: Adjusted title

[crinrict · Accepted solution]

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• When attempting to save, "Error Code: 0" no longer occurs related to Gigs or Neighborhood Stories.

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Fixed in Patch 1.109.185/1.98
Please create a new thread if you're still experiencing this issues

[crinrict]

Could you please edit your post and fill out the bug form ? Seems you weren't prompted for it.

Editing should help with that.

If you still aren't prompted, please include this form + answers in your post

Product: The Sims 4
Platform:
Which language are you playing the game in? 
How often does the bug occur? 
What is your current game version number? 
What expansions, game packs, and stuff packs do you have installed? 
Steps: How can we find the bug ourselves? 
What happens when the bug occurs? 
What do you expect to see? 
Have you installed any customization with the game, e.g. Custom Content or Mods?
Did this issue appear after a specific patch or change you made to your system? 

Did you try a game repair yet ? 

[MisStkVegetarian]

This is happening to me as well. nothing seems to be helping. 

[crinrict]

@MisStkVegetarian Did you try reading all the neighborhood stories ? Any wedding cake ? What platform are you on ?

There could be other causes then the ones they fixed. Do you get it on every save you play ?

[farmerkristyn]

I saw on Twitter from SimGuruNinja that the issue was resolved April 1, but I first got this issue in the past couple days (April 11). The game does not save properly, giving me an error message “Error 0” and then my save file is deleted. 

I have a recent save on my psn cloud, but I also saw in my system storage that my saves appear to all be there, all my most recent saves. So I would like to know how to get those saves back into the game, because they aren’t appearing when I open the game back up. They still appear to be deleted/not there when I select load on the main screen. Yet they’re on my playstation. Anyone know what’s up with that? Would love not to have to start over, I’ve had this file for three years and 12 gens…

[SimQARobo]

Hello @Swag020406 @MisStkVegetarian 

If you're still seeing Error 0 without mods and with an updated game, could you share your save files?

Instructions are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

[3e85be62c0285285b85824d8325118e7]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.86.166.1030
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, University, Get to Work, Get Together, Island Living, Seasons, Dine Out, Jungle Adventure, Parenthood, Realm of Magic, Spa Day, Strangerville, Bowling Night Stuff, Cool Kitchen Stuff, Kids Room Stuff, Laundry Day Stuff, Luxury Stuff Pack, Movie Hangout Stuff, My First Pet Stuff, Knitting Stuff Pack, Perfect Patio Stuff, Spooky Stuff, Tiny Living, Toddler Stuff, Vintage Glamour Stuff
Steps: How can we find the bug ourselves? Save Code Error: 0
What happens when the bug occurs? I am unable to save any progress, I completely lost whole families, and every other time I try to load the game the icons above properties have the caution triangle and I am not able to play any of the properties until I restart the game. I have tried "Save As", have tried moving my sims to new households, and going into my Sims 4 folder and deleting the latest save.
What do you expect to see? I expect my game to save, not give me a pop up that says "game save failed Save Code Error:0"
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

Yesterday I  and my daughter took turns playing. Everything was going good until I made a new character, moved her into  the household being played. All of a sudden any time I tried to save my game it would pop up with the error code Save Code Error: 0. I do not own Wedding Stories (yet, was actually just going to buy it) but I had moved the new character in to be the wedding photographer for a wedding (where a wedding cake was made and consumed). I lost an entire day's worth of content/ builds/ storyline. I tried to "save as" and it did not work. I have tried moving people in and out of households. I am at my wits end considering my game didn't start doing this until AFTER the patch. and it is almost my birthday and as a present  I was going to buy some more game packs and an expansion. This is my first real time getting back into game play in two years due to having babies (my 2 year old has made it nearly impossible and my 10 month old makes it hard), I have been playing Sims since it came out when I was in high school over 20 years ago and am kind of desperate to figure out the issue. Thanks!

[crinrict]

@3e85be62c0285285b85824d8325118e7 Please send your save to EA as asked above. Merged your post.

[PoptartJuniper]

@farmerkristyn Console did not get that update until April 4th. Please ensure your console is connected to the internet and that your game and console are fully updated to the latest patches. Version 1.57.2 for the Game and 9.51 or 22.01-5.02 for your console.

Check that you have read through all the neighborhood stories by clicking on your sims mailbox and checking the updates. You have to click repeatedly until you get the message there's no new stories.

If you've updated your game and clicked through all the stories updates on the mailbox and you are still getting this error, please let me know.

[farmerkristyn]

hi, thanks for responding. i do have the latest version of the game. i clicked through all the neighborhood stories and then disabled neighborhood stories but i am still encountering this issue.

ive been able to save if i create a new file rather than overwrite, but when i go back into said save, i encounter a new bug where all my sims’ family photos and paintings from reference have all been wiped, with the photos going black and the paintings going white. i dont know if this issue is related to the error 0 issue, but it is happening consistently where i either encounter error 0 or i encounter the blacked out photos in the event that im able to save.