[FIXED] Hidden cloned skin detail, LUIE on removal

by moxhollow
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Original Post

Accepted Solution

[FIXED] Hidden cloned skin detail, LUIE on removal

[ Edited ]
★★★ Guide

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.88.213.1030
What expansions, game packs, and stuff packs do you have installed? Everything up to and including Décor To The Max
Steps: How can we find the bug ourselves? Open the new Mortimer in cas.fulleditmode. Try to remove his face details. See he has a hidden skin detail.
What happens when the bug occurs? Clicking to remove all face details at once does nothing (except create an error) and he has a hidden clone skin detail in the scars category
What do you expect to see? Removing all face details at once to work, Mortimer to use the new skin detail
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. 1.88

I noticed the new skin detail in CAS which applies forehead wrinkles + crows feet at the same time, and I assumed it would be because of the new Mortimer design.

 

However, rather than actually use this new detail, Mortimer is wearing the regular crows feet and forehead wrinkles. But, because these occupy the same slot, the crows feet have been cloned to (and hidden in) the scars section.

 

Clicking to remove all Face modifications at once results in no change + a LUIE is generated. This is true of all Sims, though, so I can separate it into another thread if needed? I couldn't find one existing.

 

I believe that Mortimer should be re-fixed to use the new combination skin detail, rather than this strange clone detail.

 

face.png

 

Clicking the above does not remove any skin details at all, and generates the error file attached.

 

scars.png

 

The above shows that a scar detail is in use, proving that the cloned crows feet are in there.

 

newdetail.png

 

I believe that this was on oversight or a remnant of testing the new Mortimer, and that he is intended to use the new skin detail shown above. 

 

Edit By Crinrict: Added Tag to Title

Message 1 of 21 (68,495 Views)

Accepted Solution

Re: hidden skin details not removable

Hero


Removing skin details in Create-a-Sim should no longer generate a lastUIException for (AS)widgets.CAS.Customizer::CatalogPanel and instead will remove the skin details from your Sim as expected.


Fixed in Patch 1.102.190/1.82

Please create a new thread if you're still experiencing this issue,

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 21 of 21 (24,356 Views)

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Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★★★ Novice

Also had this issue caught by better exceptions. This happened while creating a Sim in CAS, not modifying Mortimer.

 

UI Exception 03_17_23.pdf

Message 2 of 21 (54,086 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★ Newbie

Me too and I play on PC

file:///G:/Documents/Electronic%20Arts/The%20Sims%204/BE-UIExceptionReport.html

 

<?xml version="1.0" ?>
<root>
    <report>
        <version>2</version>
        <sessionid>6cace605f66530f6466fd4a</sessionid>
        <type>desync</type>
        <sku>ea.maxis.sims4_64.15.pc</sku>
        <createtime>2023-05-19 20:41:27</createtime>
        <buildsignature>Local.Unknown.Unknown.1.97.62.1020-1.300.000.158.Release</buildsignature>
        <categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid>
        <desyncid>6cace605f66530f6466fd4a</desyncid>
        <systemconfig/>
        <screenshot/>
        <desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()
    at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()
    at olympus.io::CommunicationObject/Dispatch()
    at olympus.io::CommunicationManager/SendUIMessage()
    at olympus.io::CommunicationManager/SendUIMessage()
    at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()
    at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()
    at scaleform.clik.controls::Button/handleMouseRelease()
rtim=5556257
Client Session Time: 3571.47
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0xdd4141d5
LoadingScreenActiveFlag: 1
Origin Version: 12,184,0,5441
Modded: True
SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 1660 nvldumdx.dll 31.0.15.3168, GUID: D7B71E3E-62C4-11CF-B27B-9D170EC2D235
</desyncdata>
    </report>
</root>

Message 3 of 21 (45,282 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★ Newbie
@moxhollow same
<?xml version="1.0" ?>
<root>
<report>
<version>2</version>
<sessionid>8fdd008df5a67a4a647ac34f</sessionid>
<type>desync</type>
<sku>ea.maxis.sims4_64.15.pc</sku>
<createtime>2023-06-03 04:44:00</createtime>
<buildsignature>Local.Unknown.Unknown.1.98.127.1030-1.200.000.593.Release</buildsignature>
<categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid>
<desyncid>8fdd008df5a67a4a647ac34f</desyncid>
<systemconfig/>
<screenshot/>
<desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()
at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()
at olympus.io::CommunicationObject/Dispatch()
at olympus.io::CommunicationManager/SendUIMessage()
at olympus.io::CommunicationManager/SendUIMessage()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()
at scaleform.clik.controls::Button/handleMouseRelease()
rtim=41350
ClientInfo isn't here</desyncdata>
</report>
</root>
Message 4 of 21 (43,480 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★ Apprentice
@moxhollow Me too!
Message 5 of 21 (40,729 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★ Newbie

Yup this happened to me as well

 

<?xml version="1.0" ?>
<root>
    <report>
        <version>2</version>
        <sessionid>ee55e7526592b5364985c69</sessionid>
        <type>desync</type>
        <sku>ea.maxis.sims4_64.15.pc</sku>
        <createtime>2023-06-25 15:52:30</createtime>
        <buildsignature>Local.Unknown.Unknown.1.98.158.1020-1.300.000.163.Release</buildsignature>
        <categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid>
        <desyncid>ee55e7526592b5364985c69</desyncid>
        <systemconfig/>
        <screenshot/>
        <desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()
    at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()
    at olympus.io::CommunicationObject/Dispatch()
    at olympus.io::CommunicationManager/SendUIMessage()
    at olympus.io::CommunicationManager/SendUIMessage()
    at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()
    at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()
    at scaleform.clik.controls::Button/handleMouseRelease()
rtim=159529
Client Session Time: 33.07
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0x96d01090
LoadingScreenActiveFlag: 1
Origin Version: 12,218,0,5475
Modded: True
SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce RTX 3060 nvldumdx.dll 31.0.15.3598, GUID: D7B71E3E-6644-11CF-6474-3F660EC2D235
</desyncdata>
    </report>
</root>

Message 6 of 21 (40,568 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★ Newbie

This happened to me too! I was in CAS and all of a sudden, the Better Exceptions mod (which lets you know if a mod is not working properly) lets me know about an EA Bug that kicked me out of the game.

 

 

Message 7 of 21 (40,546 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★★★ Newbie

idk what i was doing but this happeneed to me too

 

Message 8 of 21 (38,841 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★★★ Newbie
@cass1000 Me too! My game kinda froze and glitched a bit in CAS
Message 9 of 21 (38,548 Views)

Re: [OPEN] Mortimer has hidden cloned skin detail, LUIE on removal

★ Novice

Me Too: This is what came up as my exception

 

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>1b6dc9015f43667764d93aee</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-08-13 21:32:15</createtime><buildsignature>Local.Unknown.Unknown.1.99.305.1220-1.300.000.168.Release</buildsignature><categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid><desyncid>1b6dc9015f43667764d93aee</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()&#13;&#10; at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()&#13;&#10; at olympus.io::CommunicationObject/Dispatch()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10; at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10; at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()&#13;&#10; at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()&#13;&#10; at scaleform.clik.controls::Button/handleMouseRelease()&#13;&#10;rtim=431853&#13;&#10;Client Session Time: 38.91&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,124,53512&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 11.5.2 (Build 20G95) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: x86_64&#13; &#10;</desyncdata></report>
</root>

Message 10 of 21 (34,240 Views)