[FIXED] [GF] Game crashes after Lifestyle Brand [ Edited ]

[RedShampoo01]

Product: The Sims 4
Platform:Xbox Series S
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.49.9.2300
What expansions, game packs, and stuff packs do you have installed? Get Famous
Steps: How can we find the bug ourselves? Create a Lifestyle Brand on the laptop
What happens when the bug occurs? My game crashes.
What do you expect to see? My sim create a lifestyle brand.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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No additional info.

Edit By Crinrict: Added Tag to Title

[SimQARobo · Accepted solution]

Hello.

Is anyone still seeing this after updating to the latest patch?  We believe this should be fixed now.

PC/MAC Version: 1.77.131
Console: Version 1.44

[Cruzgirls]

@RedShampoo01 Same here, but I’m using Mac OS. I’ve never tried to do the whole lifestyle bran thing but this is my first time and it keeps crashing my game.

[crinrict]

@Cruzgirls Do you have any lastCrash.txt files in your doc folder ?

[SimGuruRitzy]

Hello @Cruzgirls 

We'd like to collect more information to help with the investigation of this issue.

Would you be willing to share a couple of files?

-lastCrash.txt in \Documents\Electronic Arts\The Sims 4\
-Crash log. To find this: Open Applications/Utilities/Console.app, click Crash Reports, find the one corresponding to Sims 4, right-click, select "Reveal in Finder".

Instructions on how to send files are here. You can send them to me via private message if you prefer.
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

Thanks!

[AON-Shinobi]

@RedShampoo01I'm currently playing Sims 4 on the Xbox One, and I tried creating my own lifestyle brand with one of my sims multiple times, and I too have found that trying to "create a Lifestyle Brand" crashes my game: the pattern of the constant crash happens when you "hit create Brand" at the end. This happens even when I have restarted my console a whole bunch of times and with my reloading my save.

Please fix this EA. 

[zemysixx]

I have the same issue :/

[Crazybunlady]

I have the same issue, clean install a couple of days ago with no mods.

[summervnag]

I also have the same problem. It crashes right as I click the check mark thing. I'm on PC. I've also done everything to restarting my computer and undownloading and redownloading. I don't use mods at all either.

[zaakirashadeed93]

Same issue. Pc. Haven’t cleaned my mods as I see this isn’t gonna be a mods issue. I’ll just put my elderly sims life on hold and hope she doesn’t croak. 🤣

[Melia265]

@SimGuruRitzy I’m having the same issue too, on PC. I can share the lastCrash.txt file if you haven’t received one yet.