[Event] Can't start ASOS event on Market Square [ Edited ]

[SarandaAdriana]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 6s Plus
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003039638060
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I go to the market square, for the ASOS fashion event, I have no options to start the event, while I do see the set up, there is no way for me to open the event or start it.
What do you expect to see? A start button (as I saw in other screenshots) at the ASOS sign next to the fashion event.
Connection Type Wifi
Please select your region Europe
Country Netherlands
Additional feedback --

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[Phantomlover1717]

Have you tried restating the game? Making sure it's fully updated?

It should show a bubble with a pink 'a'.

[JuliaLouise1]

This happened to me and i was very confused.
Make sure the Sim is at Market Square and not else where or in another event. Hopefully then you'll get the option to do the event then.

[SarandaAdriana]

@Phantomlover1717 Unfortunately restarting the game, nor restarting my phone, seem to have any effect. The game is also fully updated as I am able to do the other ASOS actions...

[SarandaAdriana]

@JuliaLouise1 Unfortunately this does not work either

[JuliaLouise1]

Aw sorry to hear. Would say its definitely a bug then!
Have you tried contacting EA Support? If not you should give that a go: https://help.ea.com/en/contact-us/

Sorry I couldn't help further

[DreaPopa]

I have the same problem but with the other one

[PaQuilter1]

Did you ever get to do the event? There's a wait time in between events. I was confused at first until I realized they were making us wait in between events, unless you use SIM cash to rush, of course. 

[SarandaAdriana]

@PaQuilter1 no I actually never got to play the event, also the quests just never popped up in my list of quests, it's very weird... 

[SarandaAdriana]

@JuliaLouise1 contacted them and then they referred me back here, so that was not very usefull unfortunately..  
Meanwhile I am also having the issue where the waitingtime seems to increase instead of decrease for the other ASOS events. 

In other words, I am not able to do any ASOS activities at this moment.