Can't upgrade to premium Battle Pass [ Edited ]

[666yosh]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX 6600
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? 666yosh
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. -
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? -
Which Legends were your squad mates using (if applicable)? -
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. battle pass menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i want to buy battlepass but no interface to purchase when i press buy button
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 19.09.2023
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? i cant buy battlepass
What should be happening instead? theres interfaces to purchase the battle pass
Steps: How can we find the bug ourselves? -

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i want to buy battlepass but no interface to purchase when i press buy button. nothing happen when i press the upgrade button in game (you can see the attachment. i attach the screenshot the button did i click)

[CM - Edited title for ALL CAPS]

[EA_Mako · Accepted solution]

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone, thanks for all the posts.

We've passed along the reports and this is currently under investigation. If you have not already done so, please let us know your current battle pass level and which platform you're playing on.

Thanks for hanging in there while the team's taking a look!

[SolitaryMassacre]

I want to upgrade the battle pass, but when I click on "upgrade" it just makes the noise and nothing else. I cannot purchase it.

EDIT: Also cannot purchase coins either. That is greyed out completely on the battle pass screen.

EDIT2: Purchasing coins works, just can't "Get Apex Coins" from the battle pass menu. My guess is cause i'm too high a level in the battle pass to make it worth the bundle

[mathias147896325]

I have the same problem and with purchasing coins as well, I can buy skins and other cosmetics from the store without issue. Just Apex coins and the battle pass are unable to be bought.

[Pedromark447]

I have the coins to buy the battle pass. But when I click to buy it, it just make the noise of the button.

[josethegod747]

@Pedromark447 I was trying to buy today but o could not😢

[Itachi_uchiha618]

@SolitaryMassacre did you ever figure it out? i just spent 30 in hopes it would let me buy the upgraded one with all the tiers and it still won’t work

[Itzcedrohh]

I have the same problem, I can't buy the battle pass 😔 

[dsdsd111]

Same here. any EA employee to have a check

[Itzcedrohh]

Product: Lendas do ápice
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Cedrohh
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. No lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 308
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? I can't buy the battle pass
What should be happening instead? Should be able to buy
Steps: How can we find the bug ourselves? In the store

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I wanted to buy the battle pass but I can't... could you help me?

[Eginah]

Why can't I buy the 950 coins battle pass, I'm at level 77