[CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games [ Edited ]

[Salty3000]

Hello, I just bought Battlefield 4 premium on steam and when I launch it it opens the EA App and it tells me the following (check screenshot). I tried looking for a CD Key and steam doesnt provide one. I linked my steam account to EA and it doesnt work. I dont hv this problem with other EA games. 

CM edit: closing this thread as examples are no longer needed. Please check the Marked Solution of this thread for more information.

[EA_Leeuw · Accepted solution]

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Accepting as solution for visibility purposes only.

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Hello all,

We would like to inform you that we have decided to close this AHQ thread for new reports regarding the sporadic "You Don't Have Access" error in the EA app for EA games being purchased via Steam or Epic Games. The reason behind this decision is that the thread was originally intended for a temporary issue related to the connection with third-party launchers (Steam/Epic Games), which has already been resolved through changes implemented in the EA app.

So, what does this mean?

If you are still encountering this error, it could be due to one or more of the following reasons:

• You previously played a trial version of the game that has now expired. Please verify if your EA Play membership is still valid.
• You are signed in with the wrong account in the EA app, Steam, or Epic Games. Make sure you are using the correct account(s) for all relevant clients.
• Instead of launching the game through the partner (Steam/Epic Games) launcher, you are using a direct desktop shortcut. We kindly remind you to launch EA games purchased through Steam or Epic Games only via those platforms. This ensures proper synchronization of your account and entitlements.
• Check if any antivirus, anti-malware, or similar programs are blocking the game, the EA app, or Steam/Epic Games.

If you have already thoroughly checked the above information and are still experiencing the error, please create a new thread.

Thank you.

Link to previously accepted solution.

[Truth23272327]

@ASELASAHABANDU Doesn't work. Gets stuck at 37% when downloading it

[kingfromzweden]

It didn't work for me I start the game then it sends me back to the ea app every time

[zycashd]

me to did you solve this problem？

[EN1X]

@hammysjp i can't see the solution

[hammysjp]

It was in a subsequent response. I downloaded a free game (I used Apex) and canceled mid way and this broke the glitch. 

[ericaaaaah]

thanks so much, this worked for me and i haven't had an issue since✨

[Agent46346]

@ASELASAHABANDU That is not true, simply point the installer to the already downloaded game folder and it will act the same as Origins "locate game" button.

[GabeEddyT]

"The origin account currently logged in does not have access to the installed language for this game. Please reinstall the game in an allowed language or log in with a different account"

Trying to launch Need for Speed 2016 with EA Play (Gamepass) and repeatedly failing. Is there a solution and/or has EA acknowledged this as a problem? I've already uninstalled and reinstalled both EA Desktop and Origin. 

[K9Clown]

Epic purchase. EA gives error and no game in my collection, same issue on 2 different PC's


when clicking the game from the epic library, it says opening EA app. Then after around 30s a message pops up stating

you don't have access
This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again.

I have tried everything possible to my knowledge and nothing works but if i click my BF 2042 it opens straight up for installation, which is also purchased in epic.

The problem is not just for me i get the exact same issue on my partners PC as we both have purchased NFS unbound today on epic store