Cannot Connect to EA Online in Battlefield 1 for Xbox One

by Hexic77
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Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie

Hello,

 

When I try to play Battlefield 1 for Xbox One, I keep getting issues connecting to  EA Online. I cannot connect to online features to go to multiplayer. I restarted my modem, signed in/out, checked Network Connectivity on my Xbox One only to tell me that I am connected to the Internet and that there is nothing wrong with my Multiplayer connection. 

 

This started happening about 2 days ago after I played Multiplayer, when I returned to go back on multiplayer I got the message that I couldn't connect to EA Online.  Checked the next day, and the same problem came up again, then I tried to reset everything to make it work but with no luck. I also checked my EA account to see if there was a problem, but I found nothing wrong. 

 

I am at a loss of how to connect to EA Online and I am need of a solution. 

 

Thank you. 

Message 1 of 24 (119,994 Views)

Accepted Solution

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

Community Manager (retired)

Hello @Hexic77 

 

Can you check this article on the Xbox connectivity issues https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Opening corresponding TCP ports can also solve this.

Keep me posted on your progress.

Archi.png

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Message 2 of 24 (181,560 Views)

All Replies

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

Community Manager (retired)

Hello @Hexic77 

 

Can you check this article on the Xbox connectivity issues https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Opening corresponding TCP ports can also solve this.

Keep me posted on your progress.

Archi.png
Message 2 of 24 (181,561 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie

I did what you suggested and it connected to EA online. 

 

Thanks. 

Message 3 of 24 (119,764 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

Community Manager (retired)

Hello @Hexic77 

 

Thank you for coming back and letting us know you are fine. Can you tell, what exactly fixed your game? Was it opening TCP ports? 

 

Cheers,

Archi

Archi.png
Message 4 of 24 (119,673 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie
I still can't connect. I need help
Message 5 of 24 (114,894 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★ Novice
I uninstalled the game, reinstalled it, then did a hard reset (unplug console, plug back in). When I relaunched the game everything worked properly. Hope this helps!
Message 6 of 24 (112,635 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie
Hey for battlefield one multiplayer did it say missing multiplayer privileges?
Message 7 of 24 (112,600 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie

i did the same thing but didnt work

Message 8 of 24 (110,730 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

[ Edited ]
★★★ Newbie
I just had this issue and opening up the TCP ports worked for me.
Message 9 of 24 (106,538 Views)

Re: Cannot Connect to EA Online in Battlefield 1 for Xbox One

★★★ Newbie
That did not work the uninstall thing I need help to make me come online for battlefield 1 can anyone help me
Message 10 of 24 (101,709 Views)
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