the sims 3 store

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Cannot download store bought content
Hello, I've had an issue with downloading my content from the store, I've been able to buy it but whenever I open the launcher and try to download it I receive the message "There was an error downloading content {0}" any help please?
evuko
36 minutes ago Place The Sims 3 Technical Issues
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Launcher crashes when I open the downloads tab in Sims 3
Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes.
mannnnnuu
12 hours ago Place The Sims 3 Technical Issues
700Views
3likes
34Comments
Daily Deal (DD) 2018 Rotation List and Sales Help
The Daily Deal List and Sales Help The editing issues with this thread have been fixed by EA_David! The long process now begins to relink hyperlinks where possible and to delete information relevant only to the previous forum. Note that the lists of daily deals in the posts at the beginning of this thread are under review as entries were eliminated during the migration from the previous forum. For an accurate list, see the new posts in this thread that RadicalChick posts daily. Also view the DD spreadsheet. The Sims 3 Store Daily Deal offers a selected store item at a discounted price for one, two or three hours. Many of the items are discounted at 75% off or more. The current Daily Deal list, which was introduced on September 23, 2014 at 12:07 a.m. UTC, includes 977 deals. After the 977th deal ends, the deals begin at Deal 1 again. A full rotation of the list takes 82 days. (See this post for background information about the Daily Deal list.) The first page of this thread has been set up to include the list of the deals, and to include information that was available on the first page of the previous DD threads. To the first time user, this thread contains a lot of information. To help you find the information you are seeking, the first post is a contents list with hyperlinks to posts and threads within the Sims 3 forum to help Simmers own the store or at least as much content as they would like and, to get the most value for their simpoints. Note - This thread replaces the original "September 2014 Daily Deals Rotation List" thread created by Ximph that you may see referenced in comments below. The original thread is now closed and relevant information from that thread can be found within this thread. ***** NOTEWORTHY EA App and Store content - EA_Cade has confirmed that all Sims 3 content owned in the web store is compatible with the EA app. See the original post here. EA_Cade also provides a link to download Origin Thin Setup should you want to reinstall Origin. If you are having difficulties downloading store content in the EA app, check out this thread in EA Answers HQ. However, EA_Cade posted in Answers HQ that "This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). " Merelhyn created a thread to provide simmers with guidelines on purchasing all the sets, compilations and venues available in the Sims 3 Store for the least amount of simpoints. SpiredMoth's Cheapest Paths website provides updates to Merelhyn's guidelines with 2022 costs for the cheapest paths to complete of sets and compilations. SpiredMoth has also created the S3S Tools spreadsheet to help save as many simpoints as possible with your store purchases. The spreadsheet includes the Make Me an Offer Checker and Complete Your Set calculator. Please see the following posts for information on: The Daily Deal List What is available, or not available on the Daily Deal and/or List of Store Contents Missing Stencils for Store Content and Official SimGuru Lots - Temporary Link to Wayback Machine Free Items - Follow the link to PEGASAS1993's thread in which he provides links to store items and sets that are free to download. Note: Some of the items are no longer available. Tool and Tips for Stalking the List and Owning the Store How Long Does It Take to Own the Store Complete Your Set (CYS) Daily Deal/CYS Calculator Must-Read Forum Threads on Saving Simpoints SpiredMoth's website on Cheapest Paths to own sets and compilations LadybugLeslie's Thread - "Cascades & Daily Deals - Getting the Best Bang for Your Simpoints" Spreadsheets and Tutorials on using the DD Spreadsheet Personalized Time Zone Specific Spreadsheets How Do I Know How Much of the Store I Own Crinrict's S3S Browser Kellycot1's Simdex Sim 3 Website Search Box Orange Border and Check Marks on Sets Product Page Tips and FAQ Store Item Reviews Acquiring SimPoints Buying SimPoints & Mystery Bundle Items Bonus Ad Points - For historical purposes only as ad points are no longer available Getting Help with Owning the Store - Gifting, Lotteries and Contests How to Add Your Wishlist to Your Signature What is a Clean Wishlist Threads - The Gifting Directory, Complete a Set and Lotteries and Contests Own the Store Club Members Now that You Own the Store Installing, Backing Up and Organizing Your Items Building Guides Showcase Your Store Content - includes links to builds by DD members Past DD Threads and Other Fun from the DD Community
me1620
22 hours ago Place The Sims 3 General Discussion
409KViews
16likes
12038Comments
An Error that Support Can't Even Help With
So, I have exhausted all my options, I have contacted support multiple times over many years, and I can't even get a response or any sort of help as they just tell me that this is an old game or that they can't help with this issue. The closest I got was a person who ended up giving up and telling me to post here. So I am now. This error focuses on the Sims 3 website specifically, and on redeeming a code/store function. In short, I have had this error specifically below. I log in to my account on the Sims 3 website, I then try to redeem a code for two worlds I got in a bundle. They gave me the codes, but, I can't even get into access to the page to redeem them. It always returns this error. I then decided to test if this was an issue across multiple accounts: I created another account using a burner email, and tried to go to redeem a code. IT WORKED. I could get into the redeem a code page. So I tried logging back into my main account and IT WAS BROKEN. For some reason this error is only effecting me. This was confirmed for me when I also asked support about it, and he said it worked for him. This error is not specific to a machine, or to a browser, or a location. This has been happening regardless of machine, regardless of what browser I use, and regardless of where I am in the world. This has been going on since 2023 when I first created my account to play sims. I have no idea what's causing it, and support doesn't understand either. I must assume it's an account error because it's only this account, and I have no idea what's causing it or why, as, clearly, my burner account works. I got told to post here, so I have, and I don't know what to expect, or what help to get. What can I even do at this point? I just wanted redeem my two worlds and my chocolate fountain. :( Anything anyone can help with would be appreciated. See the error below. Thanks for reading!
DeadDeer1983
4 days ago Place The Sims 3 Technical Issues
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Redeem free simspoint on Thesims3.com
After purchasing the sims3 and all the DLC, I registered through EA. Usually, after registration, I can find the redeem free simspot button on thesims3.com to get the simspot I deserve.But when I registered the game and all the DLC.I can't find this button.I can't get mysimspoints.
LXZ7030
6 days ago Place The Sims 3 Technical Issues
1.3KViews
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Sims 3 Store world can't register/install
Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. How to register a Store world jump to: My code doesn't work jump to: I can't install the world When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. If you never received this email and it's not in your spam folder, please contact EA customer support. https://help.ea.com/en/contact-us/ If you can't find the live chat option, try this link instead, while signed into this or any other EA site: https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game Otherwise, go to this site: https://store.thesims3.com/ Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click "Redeem a Code." Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. https://store.thesims3.com/worldProductDetail.html?categoryId=12642 ↑ My code doesn't work If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. https://help.ea.com/en/contact-us/ I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. At the moment, Sims 3 > [Mac\PC] > Manage My Account > Find Missing Game offers the live chat option below the email form. If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. ↑ I can't install the world If you're getting the "there are no packages to install" error, please see this post: https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Launcher-quot-There-are-no-packages-to-install-quot/m-p/11946593#M252702 The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to "The Sims 3." Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing "The Sims 3" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. ↑
puzzlezaddict
10 days ago Place The Sims 3 Technical Issues
14KViews
6likes
563Comments
I cannot download my coin store items
I bought a new world today and i tried to download it to my game it said i needed to login and so i tried that but i couldn't all of sudden so i went through the guide, cleared web cache reinstalled the game even changed my password but the game refused to connect to the coin store by the launcher. I even disabled the ea app overlay I had no issues earlier this week so i am not sure what is going on today. Is there a maintenace day today or something? I got no issues to access the coin store by using microsoft egde but whenever i try to download my things the launcher is asking me to login but i can't. I can't even access the login under the welcome tab or anything. I even went through the whole thing by login to my ea game account to make sure i was on but the launcher still refuse to work with me today. It was shortly i bought some worlds from the coin store that i had missed out. Right now i am waiting on a ticket since i just want to get my things from the coin store. Does anyone know anything? Can somebody recommend a site where they drop news , maintenance plans and so on? Ps the matter is now solved
MissNenne
11 days ago Place The Sims 3 Technical Issues
44Views
1like
2Comments
Sims 3 Store Content won't show up in game/stay installed
Any content from the sims 3 website/store downloaded within the past few months will not stay installed/show up in game. I can buy and download into the launcher. I will install it, and it says that it installed just fine. But as soon as I open the game or even close and reopen the launcher, the items are no longer installed. They are still downloaded into the launcher, but seemingly uninstalled. I just really want to use the content I BOUGHT. I still have a bunch of sims points and have stuff I want to buy. EA help advisors do not know how to solve this. I have logged in and out and cleared cache. There has to be a more complex solution to this problem.
bighead60
11 days ago Place The Sims 3 Technical Issues
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1Comment
403 Forbidden - The Sims 3 Store
Hey everyone, I'm trying this out of desperation. I'm trying to access the Sims 3 store to download my content that I've had for years onto my MacBook Pro (macOS Sonoma). Every time I load thesims3.com, I'm met with a 403 Forbidden error. If I type in store.thesims3.com, I will see the site but then when I got to log in, I'm getting the same error again. Additional Info: My VPN is off when I'm trying to do this. I've tried to email Help. I just end up in a cyclone of emails going nowhere and new cases being formed. Please help. Thanks.
simsashes
13 days ago Place The Sims 3 Technical Issues
1.2KViews
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8Comments
Is the exchange/store down?
When trying to go to the exchange today, I kept getting a 403 Forbidden page. The store page is up, but there's a lot of missing images there as well. Is there something going on? (I'm also not able to log in to the online features in my game either) Thanks!
charlottekn
17 days ago Place The Sims 3 Technical Issues
37Views
0likes
1Comment

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Sims 3 Technical Issues","shortTitle":"The Sims 3 Technical Issues","parent":{"__ref":"Category:category:the-sims-3-game-en"}},"User:user:2162085":{"__typename":"User","uid":2162085,"login":"evuko","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/15/537/416x416.JPEG"},"id":"user:2162085"},"ForumTopicMessage:message:12214696":{"__typename":"ForumTopicMessage","subject":"Cannot download store bought content","conversation":{"__ref":"Conversation:conversation:12214696"},"id":"message:12214696","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12214696","revisionNum":1,"uid":12214696,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:2162085"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-05-28T06:56:41.300-07:00","lastPublishTime":"2025-05-28T06:56:41.300-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I've had an issue with downloading my content from the store, I've been able to buy it but whenever I open the launcher and try to download it I receive the message \"There was an error downloading content {0}\" any help please? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"235","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12167613":{"__typename":"Conversation","id":"conversation:12167613","topic":{"__typename":"ForumTopicMessage","uid":12167613},"lastPostingActivityTime":"2025-06-06T23:41:43.368-07:00","solved":false},"User:user:5536966":{"__typename":"User","uid":5536966,"login":"mannnnnuu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5536966"},"ForumTopicMessage:message:12167613":{"__typename":"ForumTopicMessage","subject":"Launcher crashes when I open the downloads tab in Sims 3","conversation":{"__ref":"Conversation:conversation:12167613"},"id":"message:12167613","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12167613","revisionNum":1,"uid":12167613,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5536966"},"metrics":{"__typename":"MessageMetrics","views":700},"postTime":"2025-05-11T13:30:38.695-07:00","lastPublishTime":"2025-05-11T13:30:38.695-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":3,"repliesCount":34,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1821670":{"__typename":"Conversation","id":"conversation:1821670","topic":{"__typename":"ForumTopicMessage","uid":1821670},"lastPostingActivityTime":"2025-06-06T13:16:03.709-07:00","solved":false},"Forum:board:the-sims-3-en":{"__typename":"Forum","id":"board:the-sims-3-en","displayId":"the-sims-3-en","nodeType":"board","conversationStyle":"FORUM","title":"The Sims 3 General Discussion","shortTitle":"The Sims 3 General Discussion","parent":{"__ref":"Category:category:the-sims-3-game-en"}},"User:user:221260":{"__typename":"User","uid":221260,"login":"me1620","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/8697948/416x416.PNG"},"id":"user:221260"},"ForumTopicMessage:message:1821670":{"__typename":"ForumTopicMessage","subject":"Daily Deal (DD) 2018 Rotation List and Sales Help","conversation":{"__ref":"Conversation:conversation:1821670"},"id":"message:1821670","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-en/message:1821670","revisionNum":25,"uid":1821670,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-en"},"author":{"__ref":"User:user:221260"},"metrics":{"__typename":"MessageMetrics","views":409458},"postTime":"2015-12-20T10:31:45.000-08:00","lastPublishTime":"2024-09-10T14:56:04.504-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The Daily Deal List and Sales Help The editing issues with this thread have been fixed by EA_David! The long process now begins to relink hyperlinks where possible and to delete information relevant only to the previous forum. Note that the lists of daily deals in the posts at the beginning of this thread are under review as entries were eliminated during the migration from the previous forum. For an accurate list, see the new posts in this thread that RadicalChick posts daily. Also view the DD spreadsheet. The Sims 3 Store Daily Deal offers a selected store item at a discounted price for one, two or three hours. Many of the items are discounted at 75% off or more. The current Daily Deal list, which was introduced on September 23, 2014 at 12:07 a.m. UTC, includes 977 deals. After the 977th deal ends, the deals begin at Deal 1 again. A full rotation of the list takes 82 days. (See this post for background information about the Daily Deal list.) The first page of this thread has been set up to include the list of the deals, and to include information that was available on the first page of the previous DD threads. To the first time user, this thread contains a lot of information. To help you find the information you are seeking, the first post is a contents list with hyperlinks to posts and threads within the Sims 3 forum to help Simmers own the store or at least as much content as they would like and, to get the most value for their simpoints. Note - This thread replaces the original \"September 2014 Daily Deals Rotation List\" thread created by Ximph that you may see referenced in comments below. The original thread is now closed and relevant information from that thread can be found within this thread. ***** NOTEWORTHY EA App and Store content - EA_Cade has confirmed that all Sims 3 content owned in the web store is compatible with the EA app. See the original post here. EA_Cade also provides a link to download Origin Thin Setup should you want to reinstall Origin. If you are having difficulties downloading store content in the EA app, check out this thread in EA Answers HQ. However, EA_Cade posted in Answers HQ that \"This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). \" Merelhyn created a thread to provide simmers with guidelines on purchasing all the sets, compilations and venues available in the Sims 3 Store for the least amount of simpoints. SpiredMoth's Cheapest Paths website provides updates to Merelhyn's guidelines with 2022 costs for the cheapest paths to complete of sets and compilations. SpiredMoth has also created the S3S Tools spreadsheet to help save as many simpoints as possible with your store purchases. The spreadsheet includes the Make Me an Offer Checker and Complete Your Set calculator. Please see the following posts for information on: The Daily Deal List What is available, or not available on the Daily Deal and/or List of Store Contents Missing Stencils for Store Content and Official SimGuru Lots - Temporary Link to Wayback Machine Free Items - Follow the link to PEGASAS1993's thread in which he provides links to store items and sets that are free to download. Note: Some of the items are no longer available. Tool and Tips for Stalking the List and Owning the Store How Long Does It Take to Own the Store Complete Your Set (CYS) Daily Deal/CYS Calculator Must-Read Forum Threads on Saving Simpoints SpiredMoth's website on Cheapest Paths to own sets and compilations LadybugLeslie's Thread - \"Cascades & Daily Deals - Getting the Best Bang for Your Simpoints\" Spreadsheets and Tutorials on using the DD Spreadsheet Personalized Time Zone Specific Spreadsheets How Do I Know How Much of the Store I Own Crinrict's S3S Browser Kellycot1's Simdex Sim 3 Website Search Box Orange Border and Check Marks on Sets Product Page Tips and FAQ Store Item Reviews Acquiring SimPoints Buying SimPoints & Mystery Bundle Items Bonus Ad Points - For historical purposes only as ad points are no longer available Getting Help with Owning the Store - Gifting, Lotteries and Contests How to Add Your Wishlist to Your Signature What is a Clean Wishlist Threads - The Gifting Directory, Complete a Set and Lotteries and Contests Own the Store Club Members Now that You Own the Store Installing, Backing Up and Organizing Your Items Building Guides Showcase Your Store Content - includes links to builds by DD members Past DD Threads and Other Fun from the DD Community ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4664","kudosSumWeight":16,"repliesCount":12038,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12230271":{"__typename":"Conversation","id":"conversation:12230271","topic":{"__typename":"ForumTopicMessage","uid":12230271},"lastPostingActivityTime":"2025-06-04T06:37:15.383-07:00","solved":false},"User:user:3763851":{"__typename":"User","uid":3763851,"login":"DeadDeer1983","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/50625473/416x416.PNG"},"id":"user:3763851"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjIzMDI3MS1yRXJTdEE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjIzMDI3MS1yRXJTdEE?revision=1","title":"image.png","associationType":"BODY","width":1820,"height":1274,"altText":""},"ForumTopicMessage:message:12230271":{"__typename":"ForumTopicMessage","subject":"An Error that Support Can't Even Help With","conversation":{"__ref":"Conversation:conversation:12230271"},"id":"message:12230271","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12230271","revisionNum":1,"uid":12230271,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:3763851"},"metrics":{"__typename":"MessageMetrics","views":52},"postTime":"2025-06-03T09:49:41.530-07:00","lastPublishTime":"2025-06-03T09:49:41.530-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So, I have exhausted all my options, I have contacted support multiple times over many years, and I can't even get a response or any sort of help as they just tell me that this is an old game or that they can't help with this issue. The closest I got was a person who ended up giving up and telling me to post here. So I am now. This error focuses on the Sims 3 website specifically, and on redeeming a code/store function. In short, I have had this error specifically below. I log in to my account on the Sims 3 website, I then try to redeem a code for two worlds I got in a bundle. They gave me the codes, but, I can't even get into access to the page to redeem them. It always returns this error. I then decided to test if this was an issue across multiple accounts: I created another account using a burner email, and tried to go to redeem a code. IT WORKED. I could get into the redeem a code page. So I tried logging back into my main account and IT WAS BROKEN. For some reason this error is only effecting me. This was confirmed for me when I also asked support about it, and he said it worked for him. This error is not specific to a machine, or to a browser, or a location. This has been happening regardless of machine, regardless of what browser I use, and regardless of where I am in the world. This has been going on since 2023 when I first created my account to play sims. I have no idea what's causing it, and support doesn't understand either. I must assume it's an account error because it's only this account, and I have no idea what's causing it or why, as, clearly, my burner account works. I got told to post here, so I have, and I don't know what to expect, or what help to get. What can I even do at this point? I just wanted redeem my two worlds and my chocolate fountain. :( Anything anyone can help with would be appreciated. See the error below. Thanks for reading! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1951","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjIzMDI3MS1yRXJTdEE?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11166085":{"__typename":"Conversation","id":"conversation:11166085","topic":{"__typename":"ForumTopicMessage","uid":11166085},"lastPostingActivityTime":"2025-06-01T11:47:58.938-07:00","solved":false},"User:user:2665761":{"__typename":"User","uid":2665761,"login":"LXZ7030","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"id":"user:2665761"},"ForumTopicMessage:message:11166085":{"__typename":"ForumTopicMessage","subject":"Redeem free simspoint on Thesims3.com","conversation":{"__ref":"Conversation:conversation:11166085"},"id":"message:11166085","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11166085","revisionNum":1,"uid":11166085,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:2665761"},"metrics":{"__typename":"MessageMetrics","views":1292},"postTime":"2024-09-03T04:36:42.206-07:00","lastPublishTime":"2024-09-03T04:36:42.206-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" After purchasing the sims3 and all the DLC, I registered through EA. Usually, after registration, I can find the redeem free simspot button on thesims3.com to get the simspot I deserve.But when I registered the game and all the DLC.I can't find this button.I can't get mysimspoints. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"284","kudosSumWeight":0,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11143823":{"__typename":"Conversation","id":"conversation:11143823","topic":{"__typename":"ForumTopicMessage","uid":11143823},"lastPostingActivityTime":"2025-05-28T21:34:14.246-07:00","solved":false},"User:user:90819":{"__typename":"User","uid":90819,"login":"puzzlezaddict","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:90819"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTE0MzgyMy0xODAwMjFpQ0Q0OEEzMTg2NUUxRjg2MQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTE0MzgyMy0xODAwMjFpQ0Q0OEEzMTg2NUUxRjg2MQ?revision=2","title":"image.png","associationType":"BODY","width":856,"height":816,"altText":"null"},"ForumTopicMessage:message:11143823":{"__typename":"ForumTopicMessage","subject":"Sims 3 Store world can't register/install","conversation":{"__ref":"Conversation:conversation:11143823"},"id":"message:11143823","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823","revisionNum":2,"uid":11143823,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:90819"},"metrics":{"__typename":"MessageMetrics","views":13707},"postTime":"2023-06-02T10:48:14.118-07:00","lastPublishTime":"2025-01-31T09:23:29.455-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Overview \n This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account. \n How to register a Store world jump to: My code doesn't work jump to: I can't install the world \n When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box: \n \n IMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well. \n If you never received this email and it's not in your spam folder, please contact EA customer support. \n https://help.ea.com/en/contact-us/ \n If you can't find the live chat option, try this link instead, while signed into this or any other EA site: \n https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game \n Otherwise, go to this site: \n https://store.thesims3.com/ \n Sign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click \"Redeem a Code.\" Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page. \n https://store.thesims3.com/worldProductDetail.html?categoryId=12642 \n ↑ \n \n My code doesn't work \n If you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund. \n https://help.ea.com/en/contact-us/ \n I strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. At the moment, Sims 3 > [Mac\\PC] > Manage My Account > Find Missing Game offers the live chat option below the email form. \n If EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns. \n ↑ \n \n I can't install the world \n If you're getting the \"there are no packages to install\" error, please see this post: \n https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Launcher-quot-There-are-no-packages-to-install-quot/m-p/11946593#M252702 \n The standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site. \n It is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying. \n Mac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again. \n If the world still won't download properly, try a clean Sims 3 user folder. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to \"The Sims 3.\" Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy. \n If the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list. \n If reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread. \n ↑ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4812","kudosSumWeight":6,"repliesCount":563,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTE0MzgyMy0xODAwMjFpQ0Q0OEEzMTg2NUUxRjg2MQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12205663":{"__typename":"Conversation","id":"conversation:12205663","topic":{"__typename":"ForumTopicMessage","uid":12205663},"lastPostingActivityTime":"2025-05-28T06:57:49.145-07:00","solved":false},"User:user:241021":{"__typename":"User","uid":241021,"login":"MissNenne","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/48680753/416x416.JPEG"},"id":"user:241021"},"ForumTopicMessage:message:12205663":{"__typename":"ForumTopicMessage","subject":"I cannot download my coin store items","conversation":{"__ref":"Conversation:conversation:12205663"},"id":"message:12205663","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12205663","revisionNum":2,"uid":12205663,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:241021"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-05-26T08:54:42.218-07:00","lastPublishTime":"2025-05-28T03:42:45.716-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I bought a new world today and i tried to download it to my game it said i needed to login and so i tried that but i couldn't all of sudden so i went through the guide, cleared web cache reinstalled the game even changed my password but the game refused to connect to the coin store by the launcher. I even disabled the ea app overlay I had no issues earlier this week so i am not sure what is going on today. Is there a maintenace day today or something? I got no issues to access the coin store by using microsoft egde but whenever i try to download my things the launcher is asking me to login but i can't. I can't even access the login under the welcome tab or anything. I even went through the whole thing by login to my ea game account to make sure i was on but the launcher still refuse to work with me today. It was shortly i bought some worlds from the coin store that i had missed out. Right now i am waiting on a ticket since i just want to get my things from the coin store. Does anyone know anything? Can somebody recommend a site where they drop news , maintenance plans and so on? Ps the matter is now solved ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1142","kudosSumWeight":1,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12213259":{"__typename":"Conversation","id":"conversation:12213259","topic":{"__typename":"ForumTopicMessage","uid":12213259},"lastPostingActivityTime":"2025-05-27T18:12:49.144-07:00","solved":false},"User:user:5577789":{"__typename":"User","uid":5577789,"login":"bighead60","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/12/392/416x416.JPEG"},"id":"user:5577789"},"ForumTopicMessage:message:12213259":{"__typename":"ForumTopicMessage","subject":"Sims 3 Store Content won't show up in game/stay installed","conversation":{"__ref":"Conversation:conversation:12213259"},"id":"message:12213259","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12213259","revisionNum":1,"uid":12213259,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5577789"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-05-27T17:16:19.214-07:00","lastPublishTime":"2025-05-27T17:16:19.214-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Any content from the sims 3 website/store downloaded within the past few months will not stay installed/show up in game. I can buy and download into the launcher. I will install it, and it says that it installed just fine. But as soon as I open the game or even close and reopen the launcher, the items are no longer installed. They are still downloaded into the launcher, but seemingly uninstalled. I just really want to use the content I BOUGHT. I still have a bunch of sims points and have stuff I want to buy. EA help advisors do not know how to solve this. I have logged in and out and cleared cache. There has to be a more complex solution to this problem. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"666","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11160089":{"__typename":"Conversation","id":"conversation:11160089","topic":{"__typename":"ForumTopicMessage","uid":11160089},"lastPostingActivityTime":"2025-05-25T20:12:56.603-07:00","solved":false},"User:user:200173":{"__typename":"User","uid":200173,"login":"simsashes","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:200173"},"ForumTopicMessage:message:11160089":{"__typename":"ForumTopicMessage","subject":"403 Forbidden - The Sims 3 Store","conversation":{"__ref":"Conversation:conversation:11160089"},"id":"message:11160089","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11160089","revisionNum":1,"uid":11160089,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:200173"},"metrics":{"__typename":"MessageMetrics","views":1217},"postTime":"2024-03-19T08:30:28.719-07:00","lastPublishTime":"2024-03-19T08:30:28.719-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone, I'm trying this out of desperation. I'm trying to access the Sims 3 store to download my content that I've had for years onto my MacBook Pro (macOS Sonoma). Every time I load thesims3.com, I'm met with a 403 Forbidden error. If I type in store.thesims3.com, I will see the site but then when I got to log in, I'm getting the same error again. Additional Info: My VPN is off when I'm trying to do this. I've tried to email Help. I just end up in a cyclone of emails going nowhere and new cases being formed. Please help. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"573","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12183828":{"__typename":"Conversation","id":"conversation:12183828","topic":{"__typename":"ForumTopicMessage","uid":12183828},"lastPostingActivityTime":"2025-05-22T07:50:43.600-07:00","solved":false},"User:user:175924":{"__typename":"User","uid":175924,"login":"charlottekn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:175924"},"ForumTopicMessage:message:12183828":{"__typename":"ForumTopicMessage","subject":"Is the exchange/store down?","conversation":{"__ref":"Conversation:conversation:12183828"},"id":"message:12183828","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12183828","revisionNum":1,"uid":12183828,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:175924"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-05-19T08:49:36.615-07:00","lastPublishTime":"2025-05-19T08:49:36.615-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When trying to go to the exchange today, I kept getting a 403 Forbidden page. The store page is up, but there's a lot of missing images there as well. Is there something going on? (I'm also not able to log in to the online features in my game either) Thanks! 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