the sims 3 store

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Invalid email/password
I've recently started getting an invalid email/password error when trying to log in to my store account. It was working fine at the start of the week, but I had to change my password and that's where the issue began. I know I'm typing it correctly and there are no special characters or such in my password but the game refuses to log me in. This is made harder because I'm playing on a Macbook Air and everyone that I've seen with this problem is on Windows and so the solution is for Windows, not Mac. Has anyone had this problem on a Mac? And how do you fix it?
chrskdi
40 minutes ago Place The Sims 3 Technical Issues
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Launcher crashes when I open the downloads tab in Sims 3
Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes.
mannnnnuu
12 hours ago Place The Sims 3 Technical Issues
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6likes
42Comments
The Sims 3 things missing on load up
I keep getting this notification about things being missing in the game. I have all the packs and items downloaded, but it keeps saying something is missing. I have noticed something missing, like the baby swing and toddler play pen I bought from the Sims 3 community website. It shows its download to the game, but when I start the game, I don't see it. Please help, I know that's not the only thing missing, but those are the two things I notice so far. How do I fix it? I even uninstalled the game and downloaded it back, and the packs and items, but it still didn't work.
Neyalashia
14 hours ago Place The Sims 3 Technical Issues
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Daily Deal (DD) 2018 Rotation List and Sales Help
The Daily Deal List and Sales Help The editing issues with this thread have been fixed by EA_David! The long process now begins to relink hyperlinks where possible and to delete information relevant only to the previous forum. Note that the lists of daily deals in the posts at the beginning of this thread are under review as entries were eliminated during the migration from the previous forum. For an accurate list, see the new posts in this thread that RadicalChick posts daily. Also view the DD spreadsheet. The Sims 3 Store Daily Deal offers a selected store item at a discounted price for one, two or three hours. Many of the items are discounted at 75% off or more. The current Daily Deal list, which was introduced on September 23, 2014 at 12:07 a.m. UTC, includes 977 deals. After the 977th deal ends, the deals begin at Deal 1 again. A full rotation of the list takes 82 days. (See this post for background information about the Daily Deal list.) The first page of this thread has been set up to include the list of the deals, and to include information that was available on the first page of the previous DD threads. To the first time user, this thread contains a lot of information. To help you find the information you are seeking, the first post is a contents list with hyperlinks to posts and threads within the Sims 3 forum to help Simmers own the store or at least as much content as they would like and, to get the most value for their simpoints. Note - This thread replaces the original "September 2014 Daily Deals Rotation List" thread created by Ximph that you may see referenced in comments below. The original thread is now closed and relevant information from that thread can be found within this thread. ***** NOTEWORTHY EA App and Store content - EA_Cade has confirmed that all Sims 3 content owned in the web store is compatible with the EA app. See the original post here. EA_Cade also provides a link to download Origin Thin Setup should you want to reinstall Origin. If you are having difficulties downloading store content in the EA app, check out this thread in EA Answers HQ. However, EA_Cade posted in Answers HQ that "This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). " Merelhyn created a thread to provide simmers with guidelines on purchasing all the sets, compilations and venues available in the Sims 3 Store for the least amount of simpoints. SpiredMoth's Cheapest Paths website provides updates to Merelhyn's guidelines with 2022 costs for the cheapest paths to complete of sets and compilations. SpiredMoth has also created the S3S Tools spreadsheet to help save as many simpoints as possible with your store purchases. The spreadsheet includes the Make Me an Offer Checker and Complete Your Set calculator. Please see the following posts for information on: The Daily Deal List What is available, or not available on the Daily Deal and/or List of Store Contents Missing Stencils for Store Content and Official SimGuru Lots - Temporary Link to Wayback Machine Free Items - Follow the link to PEGASAS1993's thread in which he provides links to store items and sets that are free to download. Note: Some of the items are no longer available. Tool and Tips for Stalking the List and Owning the Store How Long Does It Take to Own the Store Complete Your Set (CYS) Daily Deal/CYS Calculator Must-Read Forum Threads on Saving Simpoints SpiredMoth's website on Cheapest Paths to own sets and compilations LadybugLeslie's Thread - "Cascades & Daily Deals - Getting the Best Bang for Your Simpoints" Spreadsheets and Tutorials on using the DD Spreadsheet Personalized Time Zone Specific Spreadsheets How Do I Know How Much of the Store I Own Crinrict's S3S Browser Kellycot1's Simdex Sim 3 Website Search Box Orange Border and Check Marks on Sets Product Page Tips and FAQ Store Item Reviews Acquiring SimPoints Buying SimPoints & Mystery Bundle Items Bonus Ad Points - For historical purposes only as ad points are no longer available Getting Help with Owning the Store - Gifting, Lotteries and Contests How to Add Your Wishlist to Your Signature What is a Clean Wishlist Threads - The Gifting Directory, Complete a Set and Lotteries and Contests Own the Store Club Members Now that You Own the Store Installing, Backing Up and Organizing Your Items Building Guides Showcase Your Store Content - includes links to builds by DD members Past DD Threads and Other Fun from the DD Community
me1620
16 hours ago Place The Sims 3 General Discussion
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12052Comments
Store Content Errors and Failed Installation
Hi! As the title suggests, my store content has uninstalled itself for the second time in two weeks, and every attempt to reinstall is met with an error saying, "Please make sure your game has the latest Software Updates and try again". I experienced this same issue last weekend and went through a tedious process of generating a new Sims 3 folder and downloading all my store content again using the launcher. All my content worked fine after that for one game session. I've since encountered the error again today. I've attached a screenshot of the error and how my store content looks in the launcher under "installed content", which is odd because it shows boxes instead of the usual thumbnails. I saw the same issue in this thread [CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App | EA Forums - 11195730 which was apparently caused by an EA app update. Could this be the case again? I've been playing and using the launcher regularly without issues up until about two weeks ago when the issue first popped up. I hadn't done anything different up to then. Is there any explanation for this?
minosimu_nz
2 days ago Place The Sims 3 Technical Issues
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sims 3 store serious issue
Subject: Unauthorized SimPoint Usage and Duplicate Purchases – Request for Support Hello, I recently purchased 24,000 SimPoints from The Sims 3 Store. With those points, I bought 4 different worlds which cost a total of 13,000 SimPoints. I should have had 11,000 SimPoints remaining, but none of them are visible in my account. When I checked my purchase history, it showed that each world was purchased twice, even though I only bought them once. I have attached a screenshot showing this issue. Also, it is not even possible to buy 4 worlds with only 11,000 SimPoints, which clearly indicates a serious flaw in the system. I don’t understand why my SimPoints were spent on something I didn’t purchase. The EA support team has unfortunately not helped at all so far. I am requesting that this issue be properly investigated and resolved as soon as possible. Thank you. Best regards
wolinoiaa
2 days ago Place The Sims 3 Technical Issues
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Sims 3 nothing works that is from store and exchange
@ Maxis tech support or whoever is still maintaining the Sims 3 and its expansions and content from the store and exchange I do hope someone is still maintaining the Sims 3 game, which has an active digital store asking for real money to purchase items, or the Federal Trade Commission and the Consumer Rights Bureau will hear about it ASAP I have been out of the Sims 3 since Jan 2025 now, in June 2025, trying to play again Sims 3, I was prompted to install the newest version of the EA app, which I was forced, since I had no other choice - I wasn't happy about it, because every update brings more problems than it solves, but it couldn't play otherwise, so I had to do it after that, launching Sims 3 I realized that nothing from the premium digital store http://www.store.thesims3.com nothing works, and I'm talking about especially the premium content that was purchased with real money, like extra worlds Midnight Hallow and Roaring Heights, just to name a few, but other virtual assets, in the hundreds, I'd say and in my stupid naivety, I was planning to buy the Lucky Palms, Monte Vista and Sunlit Tides, so like a fool, I was ready to drop $30+ more on new (to me) premium content now, nothing works anymore in the launcher is not recognized as being installed I've tried to reinstall the worlds, the premium content, but it's not working I have saved games from those two premium worlds, Midnight Hallow and Roaring Heights, and I can't load them to continue my stories in-game I can't start a new game with those two worlds, which also come with custom content and items so basically, nothing that I've paid for is working properly anymore after the last EA app update I've tried to download again the content, those two worlds - and a few other assets, out of hundreds that I have - it tellls me was downloaded successfully, yet the launcher won't start with the worlds as installed, won't allow me to load older games, nor to start a new game in those worlds why are you breaking the only Sims game, Sims 3, that's worth attention?? hoping we're going to move to Sims 4, that's a disaster..??.. no, we won't move to Sims 4, I'd rather play inZoi than move to Sims 4 I've spent a lot of money on expansion packs and premium content from the store on Sims 3, and I expect to use it and play it, as normal, like any other player who did the same... what can I do to fix it..??..
Ghiby
3 days ago Place The Sims 3 Technical Issues
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1like
3Comments
Paid 760 SimPoints twice
I bought ‘Skylight Studio of Performing Arts’ in the daily deal. The 760 SimPoints were debited twice and the studio is also shown twice in my purchase history. I clicked on Buy when I wasn't logged in so that the site would log me in automatically, then the ‘Buy’ button was still there and I clicked on it again because maybe it didn't finish the process when I logged in. As I said, the site has now deducted 760 SimPoints twice. How I get back my SimPoints?
Dukemon11
5 days ago Place The Sims 3 Technical Issues
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3Comments
PC for Sims 3 and Sims 4 and all DLCs
Hello, I am having issues with my Sims 3 since downloading on my MacOS. I want to transfer all games to a PC and use my Mac just for work. I need a Windows PC to access my old DLCs for Sims 3. Would this be a good PC to purchase? Also, hoping this fixes the issue I am having with Roaring Heights, I tried deleting and redownloading with no success Trying not to spend a crazy amount on this https://www.bestbuy.com/site/hp-omnibook-x-flip-2-in-1-copilot-pc-16-2k-touch-screen-laptop-amd-ryzen-ai-5-16gb-memory-512gb-ssd-meteor-silver/6613869.p?skuId=6613869&extStoreId=373&utm_source=feed&ref=212&loc=22616781737&gclsrc=aw.ds&gad_source=1&gad_campaignid=22610441925&gbraid=0AAAAAD-ORIjcstA5CZOKYRu-eNNL-PQtO#tabbed-customerreviews
kkseals
7 days ago Place The Sims 3 Technical Issues
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www.thesims3.com not registering my game
I've bought the sims 3 and some expansions (generations, ambitions, seasons, late night) from steam, and afterwards, I linked my steam account to EA App and downloaded The Sims 3 there as well. However, I wanted some custom content from The Sims Exchange to place a seasons lot(as I'm having issues doing it on my own) on the neighborhood I'm playing, but the sims 3 site won't register my game no matter what. - I've tried inputting any key, either the one that shows up on properties for The Sims 3 on EA App, or the expansion keys on steam to no avail... - I read somewhere online that it takes some hours for the site to update, but I've been attempting this for 2 days now... Even the EA attendant checked that my game was registered, and assumed that it must be an issue with the site. - Yes, I've tried multiple browsers( Mozilla, Chrome, Edge), just like an assistant recommended, but how would this help at all? - There's also no problem with "Verify integrity of game files" on steam, not that I think it even matters... Contacting the Ea support, the first assistant blamed all the fault on steam, that I have to contact them lol and completely dismissed me, while the second and third assistants guided me on possible solutions, but of course they didn't do anything and simply told me they were gonna report it as a bug( as if) and redirected me here -_- I'm going to be honest, I've already lost any hope as it's been too much effort with not a trace of a solution, but I'm posting here as a last resort, maybe someone has a solution to this problem and could help me out or even future people with this problem.
Solved
y6pod2vg6jbo
8 days ago Place The Sims 3 Technical Issues
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5Comments

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Sims 3 Technical Issues","shortTitle":"The Sims 3 Technical Issues","parent":{"__ref":"Category:category:the-sims-3-game-en"}},"User:user:2870703":{"__typename":"User","uid":2870703,"login":"chrskdi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/12/392/416x416.JPEG"},"id":"user:2870703"},"ForumTopicMessage:message:12251342":{"__typename":"ForumTopicMessage","subject":"Invalid email/password","conversation":{"__ref":"Conversation:conversation:12251342"},"id":"message:12251342","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12251342","revisionNum":1,"uid":12251342,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:2870703"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-06-12T00:55:08.978-07:00","lastPublishTime":"2025-06-12T00:55:08.978-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've recently started getting an invalid email/password error when trying to log in to my store account. It was working fine at the start of the week, but I had to change my password and that's where the issue began. I know I'm typing it correctly and there are no special characters or such in my password but the game refuses to log me in. This is made harder because I'm playing on a Macbook Air and everyone that I've seen with this problem is on Windows and so the solution is for Windows, not Mac. Has anyone had this problem on a Mac? And how do you fix it? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"567","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12167613":{"__typename":"Conversation","id":"conversation:12167613","topic":{"__typename":"ForumTopicMessage","uid":12167613},"lastPostingActivityTime":"2025-06-21T17:12:09.222-07:00","solved":false},"User:user:5536966":{"__typename":"User","uid":5536966,"login":"mannnnnuu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5536966"},"ForumTopicMessage:message:12167613":{"__typename":"ForumTopicMessage","subject":"Launcher crashes when I open the downloads tab in Sims 3","conversation":{"__ref":"Conversation:conversation:12167613"},"id":"message:12167613","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12167613","revisionNum":1,"uid":12167613,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5536966"},"metrics":{"__typename":"MessageMetrics","views":972},"postTime":"2025-05-11T13:30:38.695-07:00","lastPublishTime":"2025-05-11T13:30:38.695-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Game launcher crashes when I open the downloads tab in Sims 3, maybe someone has ideas how to fix this problem. I play in Mac. I uninstalled everything and then reinstalled but unfortunately it didn't help. I bought a new world - Roaring Heights Gold Edition but I can't download it in my game when launcher crashes. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":6,"repliesCount":42,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12274902":{"__typename":"Conversation","id":"conversation:12274902","topic":{"__typename":"ForumTopicMessage","uid":12274902},"lastPostingActivityTime":"2025-06-21T15:39:45.245-07:00","solved":false},"User:user:1676951":{"__typename":"User","uid":1676951,"login":"Neyalashia","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/22509838/416x416.JPEG"},"id":"user:1676951"},"ForumTopicMessage:message:12274902":{"__typename":"ForumTopicMessage","subject":"The Sims 3 things missing on load up","conversation":{"__ref":"Conversation:conversation:12274902"},"id":"message:12274902","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12274902","revisionNum":1,"uid":12274902,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:1676951"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-06-21T15:39:45.245-07:00","lastPublishTime":"2025-06-21T15:39:45.245-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I keep getting this notification about things being missing in the game. I have all the packs and items downloaded, but it keeps saying something is missing. I have noticed something missing, like the baby swing and toddler play pen I bought from the Sims 3 community website. It shows its download to the game, but when I start the game, I don't see it. Please help, I know that's not the only thing missing, but those are the two things I notice so far. How do I fix it? I even uninstalled the game and downloaded it back, and the packs and items, but it still didn't work. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"577","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1821670":{"__typename":"Conversation","id":"conversation:1821670","topic":{"__typename":"ForumTopicMessage","uid":1821670},"lastPostingActivityTime":"2025-06-21T13:28:21.167-07:00","solved":false},"Forum:board:the-sims-3-en":{"__typename":"Forum","id":"board:the-sims-3-en","displayId":"the-sims-3-en","nodeType":"board","conversationStyle":"FORUM","title":"The Sims 3 General Discussion","shortTitle":"The Sims 3 General Discussion","parent":{"__ref":"Category:category:the-sims-3-game-en"}},"User:user:221260":{"__typename":"User","uid":221260,"login":"me1620","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/8697948/416x416.PNG"},"id":"user:221260"},"ForumTopicMessage:message:1821670":{"__typename":"ForumTopicMessage","subject":"Daily Deal (DD) 2018 Rotation List and Sales Help","conversation":{"__ref":"Conversation:conversation:1821670"},"id":"message:1821670","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-en/message:1821670","revisionNum":25,"uid":1821670,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-en"},"author":{"__ref":"User:user:221260"},"metrics":{"__typename":"MessageMetrics","views":409681},"postTime":"2015-12-20T10:31:45.000-08:00","lastPublishTime":"2024-09-10T14:56:04.504-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The Daily Deal List and Sales Help The editing issues with this thread have been fixed by EA_David! The long process now begins to relink hyperlinks where possible and to delete information relevant only to the previous forum. Note that the lists of daily deals in the posts at the beginning of this thread are under review as entries were eliminated during the migration from the previous forum. For an accurate list, see the new posts in this thread that RadicalChick posts daily. Also view the DD spreadsheet. The Sims 3 Store Daily Deal offers a selected store item at a discounted price for one, two or three hours. Many of the items are discounted at 75% off or more. The current Daily Deal list, which was introduced on September 23, 2014 at 12:07 a.m. UTC, includes 977 deals. After the 977th deal ends, the deals begin at Deal 1 again. A full rotation of the list takes 82 days. (See this post for background information about the Daily Deal list.) The first page of this thread has been set up to include the list of the deals, and to include information that was available on the first page of the previous DD threads. To the first time user, this thread contains a lot of information. To help you find the information you are seeking, the first post is a contents list with hyperlinks to posts and threads within the Sims 3 forum to help Simmers own the store or at least as much content as they would like and, to get the most value for their simpoints. Note - This thread replaces the original \"September 2014 Daily Deals Rotation List\" thread created by Ximph that you may see referenced in comments below. The original thread is now closed and relevant information from that thread can be found within this thread. ***** NOTEWORTHY EA App and Store content - EA_Cade has confirmed that all Sims 3 content owned in the web store is compatible with the EA app. See the original post here. EA_Cade also provides a link to download Origin Thin Setup should you want to reinstall Origin. If you are having difficulties downloading store content in the EA app, check out this thread in EA Answers HQ. However, EA_Cade posted in Answers HQ that \"This issue should now be resolved with the latest EA app update (please ensure that you are on EA app build 12.115.0.5372 or later). \" Merelhyn created a thread to provide simmers with guidelines on purchasing all the sets, compilations and venues available in the Sims 3 Store for the least amount of simpoints. SpiredMoth's Cheapest Paths website provides updates to Merelhyn's guidelines with 2022 costs for the cheapest paths to complete of sets and compilations. SpiredMoth has also created the S3S Tools spreadsheet to help save as many simpoints as possible with your store purchases. The spreadsheet includes the Make Me an Offer Checker and Complete Your Set calculator. Please see the following posts for information on: The Daily Deal List What is available, or not available on the Daily Deal and/or List of Store Contents Missing Stencils for Store Content and Official SimGuru Lots - Temporary Link to Wayback Machine Free Items - Follow the link to PEGASAS1993's thread in which he provides links to store items and sets that are free to download. Note: Some of the items are no longer available. Tool and Tips for Stalking the List and Owning the Store How Long Does It Take to Own the Store Complete Your Set (CYS) Daily Deal/CYS Calculator Must-Read Forum Threads on Saving Simpoints SpiredMoth's website on Cheapest Paths to own sets and compilations LadybugLeslie's Thread - \"Cascades & Daily Deals - Getting the Best Bang for Your Simpoints\" Spreadsheets and Tutorials on using the DD Spreadsheet Personalized Time Zone Specific Spreadsheets How Do I Know How Much of the Store I Own Crinrict's S3S Browser Kellycot1's Simdex Sim 3 Website Search Box Orange Border and Check Marks on Sets Product Page Tips and FAQ Store Item Reviews Acquiring SimPoints Buying SimPoints & Mystery Bundle Items Bonus Ad Points - For historical purposes only as ad points are no longer available Getting Help with Owning the Store - Gifting, Lotteries and Contests How to Add Your Wishlist to Your Signature What is a Clean Wishlist Threads - The Gifting Directory, Complete a Set and Lotteries and Contests Own the Store Club Members Now that You Own the Store Installing, Backing Up and Organizing Your Items Building Guides Showcase Your Store Content - includes links to builds by DD members Past DD Threads and Other Fun from the DD Community ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4664","kudosSumWeight":17,"repliesCount":12052,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12266233":{"__typename":"Conversation","id":"conversation:12266233","topic":{"__typename":"ForumTopicMessage","uid":12266233},"lastPostingActivityTime":"2025-06-20T20:06:12.149-07:00","solved":false},"User:user:200059":{"__typename":"User","uid":200059,"login":"minosimu_nz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:200059"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy05QVZZbmo?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy05QVZZbmo?revision=1","title":"Screenshot 2025-06-19 162316.png","associationType":"BODY","width":1908,"height":1071,"altText":""},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy1QS3RibnU?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy1QS3RibnU?revision=1","title":"Screenshot 2025-06-19 162726.png","associationType":"BODY","width":561,"height":335,"altText":""},"ForumTopicMessage:message:12266233":{"__typename":"ForumTopicMessage","subject":"Store Content Errors and Failed Installation","conversation":{"__ref":"Conversation:conversation:12266233"},"id":"message:12266233","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12266233","revisionNum":1,"uid":12266233,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:200059"},"metrics":{"__typename":"MessageMetrics","views":63},"postTime":"2025-06-18T21:37:03.109-07:00","lastPublishTime":"2025-06-18T21:37:03.109-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi! As the title suggests, my store content has uninstalled itself for the second time in two weeks, and every attempt to reinstall is met with an error saying, \"Please make sure your game has the latest Software Updates and try again\". I experienced this same issue last weekend and went through a tedious process of generating a new Sims 3 folder and downloading all my store content again using the launcher. All my content worked fine after that for one game session. I've since encountered the error again today. I've attached a screenshot of the error and how my store content looks in the launcher under \"installed content\", which is odd because it shows boxes instead of the usual thumbnails. I saw the same issue in this thread [CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App | EA Forums - 11195730 which was apparently caused by an EA app update. Could this be the case again? I've been playing and using the launcher regularly without issues up until about two weeks ago when the issue first popped up. I hadn't done anything different up to then. Is there any explanation for this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1138","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy05QVZZbmo?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjI2NjIzMy1QS3RibnU?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12269277":{"__typename":"Conversation","id":"conversation:12269277","topic":{"__typename":"ForumTopicMessage","uid":12269277},"lastPostingActivityTime":"2025-06-20T09:36:19.457-07:00","solved":false},"User:user:5639095":{"__typename":"User","uid":5639095,"login":"wolinoiaa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5639095"},"ForumTopicMessage:message:12269277":{"__typename":"ForumTopicMessage","subject":"sims 3 store serious issue","conversation":{"__ref":"Conversation:conversation:12269277"},"id":"message:12269277","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12269277","revisionNum":1,"uid":12269277,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5639095"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-06-20T02:55:41.266-07:00","lastPublishTime":"2025-06-20T02:55:41.266-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Subject: Unauthorized SimPoint Usage and Duplicate Purchases – Request for Support Hello, I recently purchased 24,000 SimPoints from The Sims 3 Store. With those points, I bought 4 different worlds which cost a total of 13,000 SimPoints. I should have had 11,000 SimPoints remaining, but none of them are visible in my account. When I checked my purchase history, it showed that each world was purchased twice, even though I only bought them once. I have attached a screenshot showing this issue. Also, it is not even possible to buy 4 worlds with only 11,000 SimPoints, which clearly indicates a serious flaw in the system. I don’t understand why my SimPoints were spent on something I didn’t purchase. The EA support team has unfortunately not helped at all so far. I am requesting that this issue be properly investigated and resolved as soon as possible. Thank you. Best regards ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"891","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12255759":{"__typename":"Conversation","id":"conversation:12255759","topic":{"__typename":"ForumTopicMessage","uid":12255759},"lastPostingActivityTime":"2025-06-19T19:20:39.499-07:00","solved":false},"User:user:5624199":{"__typename":"User","uid":5624199,"login":"Ghiby","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/3/287/416x416.JPEG"},"id":"user:5624199"},"ForumTopicMessage:message:12255759":{"__typename":"ForumTopicMessage","subject":"Sims 3 nothing works that is from store and exchange","conversation":{"__ref":"Conversation:conversation:12255759"},"id":"message:12255759","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12255759","revisionNum":1,"uid":12255759,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5624199"},"metrics":{"__typename":"MessageMetrics","views":93},"postTime":"2025-06-13T22:22:06.823-07:00","lastPublishTime":"2025-06-13T22:22:06.823-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" @ Maxis tech support or whoever is still maintaining the Sims 3 and its expansions and content from the store and exchange I do hope someone is still maintaining the Sims 3 game, which has an active digital store asking for real money to purchase items, or the Federal Trade Commission and the Consumer Rights Bureau will hear about it ASAP I have been out of the Sims 3 since Jan 2025 now, in June 2025, trying to play again Sims 3, I was prompted to install the newest version of the EA app, which I was forced, since I had no other choice - I wasn't happy about it, because every update brings more problems than it solves, but it couldn't play otherwise, so I had to do it after that, launching Sims 3 I realized that nothing from the premium digital store http://www.store.thesims3.com nothing works, and I'm talking about especially the premium content that was purchased with real money, like extra worlds Midnight Hallow and Roaring Heights, just to name a few, but other virtual assets, in the hundreds, I'd say and in my stupid naivety, I was planning to buy the Lucky Palms, Monte Vista and Sunlit Tides, so like a fool, I was ready to drop $30+ more on new (to me) premium content now, nothing works anymore in the launcher is not recognized as being installed I've tried to reinstall the worlds, the premium content, but it's not working I have saved games from those two premium worlds, Midnight Hallow and Roaring Heights, and I can't load them to continue my stories in-game I can't start a new game with those two worlds, which also come with custom content and items so basically, nothing that I've paid for is working properly anymore after the last EA app update I've tried to download again the content, those two worlds - and a few other assets, out of hundreds that I have - it tellls me was downloaded successfully, yet the launcher won't start with the worlds as installed, won't allow me to load older games, nor to start a new game in those worlds why are you breaking the only Sims game, Sims 3, that's worth attention?? hoping we're going to move to Sims 4, that's a disaster..??.. no, we won't move to Sims 4, I'd rather play inZoi than move to Sims 4 I've spent a lot of money on expansion packs and premium content from the store on Sims 3, and I expect to use it and play it, as normal, like any other player who did the same... what can I do to fix it..??.. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2434","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12158175":{"__typename":"Conversation","id":"conversation:12158175","topic":{"__typename":"ForumTopicMessage","uid":12158175},"lastPostingActivityTime":"2025-06-17T12:04:02.432-07:00","solved":false},"User:user:17417":{"__typename":"User","uid":17417,"login":"Dukemon11","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/24102817/416x416.PNG"},"id":"user:17417"},"ForumTopicMessage:message:12158175":{"__typename":"ForumTopicMessage","subject":"Paid 760 SimPoints twice","conversation":{"__ref":"Conversation:conversation:12158175"},"id":"message:12158175","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12158175","revisionNum":1,"uid":12158175,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:17417"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-05-07T07:40:10.880-07:00","lastPublishTime":"2025-05-07T07:40:10.880-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I bought ‘Skylight Studio of Performing Arts’ in the daily deal. The 760 SimPoints were debited twice and the studio is also shown twice in my purchase history. I clicked on Buy when I wasn't logged in so that the site would log me in automatically, then the ‘Buy’ button was still there and I clicked on it again because maybe it didn't finish the process when I logged in. As I said, the site has now deducted 760 SimPoints twice. How I get back my SimPoints? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"472","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12257227":{"__typename":"Conversation","id":"conversation:12257227","topic":{"__typename":"ForumTopicMessage","uid":12257227},"lastPostingActivityTime":"2025-06-15T14:34:32.315-07:00","solved":false},"User:user:5624271":{"__typename":"User","uid":5624271,"login":"kkseals","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5624271"},"ForumTopicMessage:message:12257227":{"__typename":"ForumTopicMessage","subject":"PC for Sims 3 and Sims 4 and all DLCs","conversation":{"__ref":"Conversation:conversation:12257227"},"id":"message:12257227","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12257227","revisionNum":1,"uid":12257227,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:5624271"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-06-14T15:56:21.137-07:00","lastPublishTime":"2025-06-14T15:56:21.137-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I am having issues with my Sims 3 since downloading on my MacOS. I want to transfer all games to a PC and use my Mac just for work. I need a Windows PC to access my old DLCs for Sims 3. Would this be a good PC to purchase? Also, hoping this fixes the issue I am having with Roaring Heights, I tried deleting and redownloading with no success Trying not to spend a crazy amount on this https://www.bestbuy.com/site/hp-omnibook-x-flip-2-in-1-copilot-pc-16-2k-touch-screen-laptop-amd-ryzen-ai-5-16gb-memory-512gb-ssd-meteor-silver/6613869.p?skuId=6613869&extStoreId=373&utm_source=feed&ref=212&loc=22616781737&gclsrc=aw.ds&gad_source=1&gad_campaignid=22610441925&gbraid=0AAAAAD-ORIjcstA5CZOKYRu-eNNL-PQtO#tabbed-customerreviews ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"802","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12176147":{"__typename":"Conversation","id":"conversation:12176147","topic":{"__typename":"ForumTopicMessage","uid":12176147},"lastPostingActivityTime":"2025-06-14T17:35:06.170-07:00","solved":true},"User:user:530289":{"__typename":"User","uid":530289,"login":"y6pod2vg6jbo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:530289"},"ForumTopicMessage:message:12176147":{"__typename":"ForumTopicMessage","subject":"www.thesims3.com not registering my game","conversation":{"__ref":"Conversation:conversation:12176147"},"id":"message:12176147","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:12176147","revisionNum":1,"uid":12176147,"depth":0,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"author":{"__ref":"User:user:530289"},"metrics":{"__typename":"MessageMetrics","views":112},"postTime":"2025-05-15T07:52:44.037-07:00","lastPublishTime":"2025-05-15T07:52:44.037-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've bought the sims 3 and some expansions (generations, ambitions, seasons, late night) from steam, and afterwards, I linked my steam account to EA App and downloaded The Sims 3 there as well. However, I wanted some custom content from The Sims Exchange to place a seasons lot(as I'm having issues doing it on my own) on the neighborhood I'm playing, but the sims 3 site won't register my game no matter what. - I've tried inputting any key, either the one that shows up on properties for The Sims 3 on EA App, or the expansion keys on steam to no avail... - I read somewhere online that it takes some hours for the site to update, but I've been attempting this for 2 days now... Even the EA attendant checked that my game was registered, and assumed that it must be an issue with the site. - Yes, I've tried multiple browsers( Mozilla, Chrome, Edge), just like an assistant recommended, but how would this help at all? - There's also no problem with \"Verify integrity of game files\" on steam, not that I think it even matters... Contacting the Ea support, the first assistant blamed all the fault on steam, that I have to contact them lol and completely dismissed me, while the second and third assistants guided me on possible solutions, but of course they didn't do anything and simply told me they were gonna report it as a bug( as if) and redirected me here -_- I'm going to be honest, I've already lost any hope as it's been too much effort with not a trace of a solution, but I'm posting here as a last resort, maybe someone has a solution to this problem and could help me out or even future people with this problem. 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