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app Problemas técnicos & bug","shortTitle":"EA app Problemas técnicos & bug","parent":{"__ref":"Category:category:ea-app-pt"}},"User:user:5512317":{"__typename":"User","uid":5512317,"login":"moniratton","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/15/495/416x416.JPEG"},"id":"user:5512317"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1neU5Yeno?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1neU5Yeno?revision=1","title":"image.png","associationType":"BODY","width":1457,"height":883,"altText":""},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1zZEoxdWc?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1zZEoxdWc?revision=1","title":"image.png","associationType":"BODY","width":2486,"height":929,"altText":""},"ForumTopicMessage:message:12133526":{"__typename":"ForumTopicMessage","subject":"Problema EAAPP NÃO INICIA THE SIMS LEGACY","conversation":{"__ref":"Conversation:conversation:12133526"},"id":"message:12133526","revisionNum":1,"uid":12133526,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5512317"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-04-27T15:09:34.238-07:00","lastPublishTime":"2025-04-27T15:09:34.238-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Boa tarde, Tenho EA APP, estou devidamente logada com minha conta na EA. Tive que desinstalar o jogo The Sims 2 Legacy e instalar de novo, sendo que estava funcionando normalmente. Fiz isso e quando fui jogar aparece uma caixa na tela dizendo para logar com meu login da EA para ativar o The Sims 2 no computador. Acontece que ao por o meu e-mail e clicar enter ele não vai, volta para essa mesma tela em que não é possível fazer mais nada: O the sims 2 legacy está instalado e devidamente na minha biblioteca, como podem ver: Adquiri ele há pouco tempo, mas não consigo jogar por esse bug na inicialização do jogo causado pelo APP da EA games. Além de quando eu jogava ele ter bug de desligar o jogo sozinho sem salvar. Gostaria de uma solução o quanto antes! Já desinstalei o APP da EA e o jogo e reinstalei e nada. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"853","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1neU5Yeno?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMzUyNi1zZEoxdWc?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12130959":{"__typename":"Conversation","id":"conversation:12130959","topic":{"__typename":"ForumTopicMessage","uid":12130959},"lastPostingActivityTime":"2025-04-26T11:02:09.364-07:00","solved":false},"User:user:5510275":{"__typename":"User","uid":5510275,"login":"Sanguenet","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5510275"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMDk1OS1ocGlYOTE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMDk1OS1ocGlYOTE?revision=1","title":"image.png","associationType":"BODY","width":722,"height":386,"altText":""},"ForumTopicMessage:message:12130959":{"__typename":"ForumTopicMessage","subject":"EA App crashando","conversation":{"__ref":"Conversation:conversation:12130959"},"id":"message:12130959","revisionNum":1,"uid":12130959,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5510275"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-04-26T10:57:42.119-07:00","lastPublishTime":"2025-04-26T10:57:42.119-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Olá, meu app da EA está dando um erro sempre que clico para inicializar, mal aparece a tela de login e ele crasha, aparecendo isso: Eu já tentei desinstalar e reinstalar (várias vezes), limpar o cache, atualizar o app com o EAUpdater, adicionar nos apps permitidos do Windows Defender Firewall, abrir o app com o antivirus desativado, checar atualizações no Windows (está att), rodar o system file checker tool, enfim, tudo que tem por aí na internet eu provavelmente já tentei. Nada funciona e já faz acho que uma semana que tá assim; fazia um tempo que eu não abria o app então não sei se já estava assim antes, mas por ora nada tem dado certo para consertar. Não consigo abrir os jogos da EA como The Sims 4 porque mesmo abrindo pela Steam, automaticamente abre a EA também e como o app crasha, o jogo também não abre. Se alguém tiver uma solução que eu ainda não tenha testado, agradeço muito! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"905","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjEzMDk1OS1ocGlYOTE?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12130844":{"__typename":"Conversation","id":"conversation:12130844","topic":{"__typename":"ForumTopicMessage","uid":12130844},"lastPostingActivityTime":"2025-04-26T10:10:01.102-07:00","solved":false},"User:user:5510186":{"__typename":"User","uid":5510186,"login":"Salgado3105","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/46/795/416x416.JPEG"},"id":"user:5510186"},"ForumTopicMessage:message:12130844":{"__typename":"ForumTopicMessage","subject":"Travamento no PC","conversation":{"__ref":"Conversation:conversation:12130844"},"id":"message:12130844","revisionNum":1,"uid":12130844,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5510186"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-04-26T10:07:59.401-07:00","lastPublishTime":"2025-04-26T10:07:59.401-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Desde de que eu comprei o meu jogo fica dando umas travadas, mas consigo mexer na opções do jogo tudo normal com o jogo travado, isso acontece em todos os modos, clubs, ultimate tems, modo carreira. Ja tentei de tudo, desinstalei e reinstalei, desinstalei o app da EA, já verifiquei arquivos, ja mexi nas configurações do jogo, já restaurei meu pc, mas nada funciona, tenho config o suficiente no meu PC para rodar o jogo, o jogo até roda liso, mas do nada ele trava por 5 segundos ou até mais. Não sei mais oque fazer, achei que fosse minha internet, mas tenho 700mb de internet e um cabo muito bom. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"602","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12052975":{"__typename":"Conversation","id":"conversation:12052975","topic":{"__typename":"ForumTopicMessage","uid":12052975},"lastPostingActivityTime":"2025-04-26T05:12:34.114-07:00","solved":true},"User:user:5464898":{"__typename":"User","uid":5464898,"login":"Frankbss","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/48223619/416x416.JPEG"},"id":"user:5464898"},"ForumTopicMessage:message:12052975":{"__typename":"ForumTopicMessage","subject":"Command and conquer 3 pedindo senha para ativação","conversation":{"__ref":"Conversation:conversation:12052975"},"id":"message:12052975","revisionNum":1,"uid":12052975,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5464898"},"metrics":{"__typename":"MessageMetrics","views":60},"postTime":"2025-03-27T04:56:48.914-07:00","lastPublishTime":"2025-03-27T04:56:48.914-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bom dia, estou com um problema ao tentar jogar o game Command and conquer 3, eu tenho acesso ao EA app pela minha assinatura do Xbox Game Pass! Ocorre que ontem, ao tentar executar o game Command and conquer 3, antes de iniciar o game ele esta me pedindo as credenciais de ativação (Print em anexo), ele nunca me pediu isso, joguei na semana passada por horas e tudo normal, mas ontem ele está pedindo essas credenciais de que eu não possuo pois eu me logo no EA App através do App do Xbox no PC. Este game faz parte do Game: Command and Conquer: The Ultimate Collection e os outros títulos eu consigo jogar normal, por exemplo, o Generals, ele não me pede as credenciais, nem o CnC Remastered ou nem um outro game da EA que esta na minha biblioteca (em anexo)! Em contato no chat com a EA já fiz os procedimentos de reinstalar o game, de fazer inicialização limpa e o erro continua, somente ele pedindo credenciais, eu não sei mais o que fazer! EA ID: Frankbss ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"968","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12128781":{"__typename":"Conversation","id":"conversation:12128781","topic":{"__typename":"ForumTopicMessage","uid":12128781},"lastPostingActivityTime":"2025-04-25T11:46:30.847-07:00","solved":false},"User:user:5390560":{"__typename":"User","uid":5390560,"login":"JoaoCarlosNune","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5390560"},"ForumTopicMessage:message:12128781":{"__typename":"ForumTopicMessage","subject":"Não foi possível realizar o login devido a problemas na rede.","conversation":{"__ref":"Conversation:conversation:12128781"},"id":"message:12128781","revisionNum":1,"uid":12128781,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5390560"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-04-25T11:46:30.847-07:00","lastPublishTime":"2025-04-25T11:46:30.847-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Estou enfrentando problemas ao tentar fazer login no EA App hoje. Já tentei diversas soluções, mas nenhuma resolveu o problema: Limpei o cache do aplicativo, mas não resolveu. Reiniciei o PC, mas não resolveu. Verifiquei o firewall do Windows e o EA App está permitido, não há bloqueio. minha conexão com a internet está funcionando normalmente. Dado tudo isso, o que pode estar causando esse problema?\" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"412","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12045782":{"__typename":"Conversation","id":"conversation:12045782","topic":{"__typename":"ForumTopicMessage","uid":12045782},"lastPostingActivityTime":"2025-04-25T09:47:49.692-07:00","solved":false},"User:user:1021720":{"__typename":"User","uid":1021720,"login":"edsmartins1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:1021720"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA0NTc4Mi1YZk5mb24?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA0NTc4Mi1YZk5mb24?revision=1","title":"208CC3~1.JPG","associationType":"BODY","width":1920,"height":1080,"altText":""},"ForumTopicMessage:message:12045782":{"__typename":"ForumTopicMessage","subject":"Perda de pacote constante","conversation":{"__ref":"Conversation:conversation:12045782"},"id":"message:12045782","revisionNum":1,"uid":12045782,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:1021720"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-03-25T07:38:39.968-07:00","lastPublishTime":"2025-03-25T07:38:39.968-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Estou com esse problema já faz 1 semana, não consigo jogar mais tranquilo... Já chamei o pessoal da empresa de internet, e fisicamente está tudo normal, e com relação aos servidores da empresa estão ok. Tem algo que eu posso fazer do meu lado para que resolva esse problema? Ou algum suporte técnico da parte da EA para me ajudar? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"345","kudosSumWeight":0,"repliesCount":6,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMjA0NTc4Mi1YZk5mb24?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12124950":{"__typename":"Conversation","id":"conversation:12124950","topic":{"__typename":"ForumTopicMessage","uid":12124950},"lastPostingActivityTime":"2025-04-24T02:39:10.738-07:00","solved":false},"User:user:5506261":{"__typename":"User","uid":5506261,"login":"X4BL4U92","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/50233913/416x416.PNG"},"id":"user:5506261"},"ForumTopicMessage:message:12124950":{"__typename":"ForumTopicMessage","subject":"Banimento por um hacker","conversation":{"__ref":"Conversation:conversation:12124950"},"id":"message:12124950","revisionNum":1,"uid":12124950,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5506261"},"metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-04-23T21:51:42.777-07:00","lastPublishTime":"2025-04-23T21:51:42.777-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Um hacker pegou minha conta e levou um banimento no EAFC agora não consigo mais jogar online e nem tirar a conta logado do hacker que está vinculado na minha conta, já faz 5 meses que entro em contato e ngm consegue me ajudar ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"233","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12118655":{"__typename":"Conversation","id":"conversation:12118655","topic":{"__typename":"ForumTopicMessage","uid":12118655},"lastPostingActivityTime":"2025-04-20T19:38:11.362-07:00","solved":false},"User:user:5442278":{"__typename":"User","uid":5442278,"login":"Luix_apoxtolo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/48052884/416x416.PNG"},"id":"user:5442278"},"ForumTopicMessage:message:12118655":{"__typename":"ForumTopicMessage","subject":"meu modo carreira do ea fc 24 esta fechando sozinho preciso de ajuda","conversation":{"__ref":"Conversation:conversation:12118655"},"id":"message:12118655","revisionNum":1,"uid":12118655,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5442278"},"metrics":{"__typename":"MessageMetrics","views":3},"postTime":"2025-04-20T19:38:11.362-07:00","lastPublishTime":"2025-04-20T19:38:11.362-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" modo carreira fechando ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"24","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12058733":{"__typename":"Conversation","id":"conversation:12058733","topic":{"__typename":"ForumTopicMessage","uid":12058733},"lastPostingActivityTime":"2025-04-18T13:46:31.224-07:00","solved":false},"User:user:5234660":{"__typename":"User","uid":5234660,"login":"Furi0o-","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/24676196/416x416.JPEG"},"id":"user:5234660"},"ForumTopicMessage:message:12058733":{"__typename":"ForumTopicMessage","subject":"EA App parou de abrir do nada no Windows 11","conversation":{"__ref":"Conversation:conversation:12058733"},"id":"message:12058733","revisionNum":1,"uid":12058733,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5234660"},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2025-03-28T09:12:42.366-07:00","lastPublishTime":"2025-03-28T09:12:42.366-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Olá, pessoal! Há cerca de dois dias, o EA App simplesmente parou de abrir no meu computador sem nenhum motivo aparente. Até então, eu conseguia jogar normalmente, mas agora, ao tentar iniciar o aplicativo, nada acontece — nenhum erro é exibido, e a interface não aparece. O que já tentei: Finalizar processos no Gerenciador de Tarefas e tentar abrir novamente Adicionar exceção no antivírus e até desativá-lo Executar como administrador Alterar configurações de compatibilidade Rodar o EA App Recovery e EA App Update Submeter um relatório usando o EA Error Reporter (tenho o ticket gerado) Reinstalar o EA App completamente Fazer rollback das últimas atualizações do Windows Mesmo assim, o problema persiste. O curioso é que, ao executar o EA App, ele aparece como processo ativo no Gerenciador de Tarefas, mas a interface nunca carrega. Nem mesmo tentando abrir um jogo direto pelo atalho o app ou o jogo iniciam. Informações adicionais: Windows 11, versão 24H2, build 26.100.3624 Trabalho com tecnologia e tenho conhecimento técnico — fiz várias tentativas antes de vir aqui pedir ajuda Não houve nenhuma alteração no sistema ou instalação suspeita entre o período em que funcionava e parou Já não sei mais o que fazer. Se alguém passou por isso ou souber de alguma solução, ficarei muito grato pela ajuda! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1327","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12034171":{"__typename":"Conversation","id":"conversation:12034171","topic":{"__typename":"ForumTopicMessage","uid":12034171},"lastPostingActivityTime":"2025-04-16T08:47:49.347-07:00","solved":false},"User:user:5449188":{"__typename":"User","uid":5449188,"login":"Nerus_Nexus","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/2/197/416x416.JPEG"},"id":"user:5449188"},"ForumTopicMessage:message:12034171":{"__typename":"ForumTopicMessage","subject":"EA App erro: INST-3-1920","conversation":{"__ref":"Conversation:conversation:12034171"},"id":"message:12034171","revisionNum":1,"uid":12034171,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"author":{"__ref":"User:user:5449188"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-03-21T09:54:05.077-07:00","lastPublishTime":"2025-03-21T09:54:05.077-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Simplesmente pesquisei tudo possível sobre esse erro e ainda não consegui resolver, não consigo instalar o app para jogar os jogos que eu COMPREI. me parece que o instalador não consegue baixar ou instalar o EABackgroundService.exe direito, não sei mais o que fazer. Atualizei .NET Framework Atualizei VC Redistributables Atualizei drivers da placa de vídeo Reiniciei meu PC milhares de vezes Rodei comandos como 'chkdsk /f /r' e 'sfc /scannow' Apaguei todos arquivos possíveis sobre a EA incluindo arquivos de registro Removi o EABackgroundService dos serviços Nada disso funcionou. 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