Who Me Too'd this topic

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
[ Edited ]

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder.


There are several symptoms currently for this issue


  • Taking Screenshots and Videos doesn't work as the game is unable to write them to the screenshot/recorded video folder
  • Mods/CC and other changes in the options stay how they currently are cause the game is unable to write the changes to the file
  • Gallery has red X showing instead of pictures. I assume that's the same problem as the game is unable to download the thumbnail pictures to the cache folder
  • GameVersion.txt shows the wrong game version

To solve this you need to add the following files as an exception to your Antivirus Program (see instructions for your particular program on how to do this).


  • C:\Program Files (x86)\Origin\Origin.exe
  • C:\Program Files (x86)\Origin_Games\The Sims 4\Game\Bin\TS4_x64.exe
  • C:\Program Files (x86)Origin_Games\The Sims 4\Game\Bin_LE\TS4.exe

Pathes may vary depending on your installation.


Both Avast/AVG have sections for Ransomware. You need to add it there. Please see instructions here: Add Exceptions to Anti Virus Programs 


If you are using Windows Defender, the Ransomware settings have similar effects.


Details on how to solve this here: Windows 10 Defender – Controlled Folder Access


If this doesn't help, try deleting your cache files:  Delete Cache Files and move options.ini to the desktop.


If you have further issues, please state which program your using in your post.


Further suggestions


Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

Who Me Too'd this topic