September - last edited March by Bluebellflora
Sims 4 keeps crashing or freezing during gameplay on 2020 27 inch iMac...Need help!!
Recently purchased 2020 iMac 27 retina display thinking it could easily run Sims 4 on full screen. Every time I play, it crashes or freezes. I did all the tech trouble shooting I could. I'm at a loss and don't know how to proceed. I've uninstalled and re-installed Origin, spent an hour on the phone with Origin tech support and did all troubleshooting suggested. Updated all system software, and still no improvement. I've lowered all resolution settings in the game and turned off Retina display. I also reduced screen size to windowed size (I get to play a little longer and very difficult to play game), but it still eventually crashes.
I'm not sure if this a common issue, but if any one can help I would appreciate it.
Here are the specs on my computer:
Model Name: iMac
Model Identifier: iMac20,2
Processor Name: 8-Core Intel Core i7
Processor Speed: 3.8 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
AMD Radeon Pro 5700 xt with 8gb graphics
Solved! Go to Solution.