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[READ FIRST] Gallery Connection Troubleshooting/ Status: ONLINE
[ Edited ]

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.


If you can't solve your issue, you can use this thread to report problems. Please check the forum and twitter for any scheduled maintenance messages before posting.




Current Status

Where to check for Info on scheduled maintenance




Current Status


The Gallery is currently: Online


Where to Check for Info for scheduled Maintenance


Scheduled Maintenance is usually announced on Twitter, in the official Sims Forum and on AHQ 



If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side.


I don't have the gallery at all. All I see is the library


There are two reasons why you don't have access to the Gallery at all (no icon for it). In both cases there's nothing you can do about it. The Gallery doesn't work with those two versions.


  • You're using the Legacy Edition of the game
  • You have a child account

I can't connect to the Gallery


There are several causes for this


  • Firewall or Antivirus are blocking the connection. Make sure to allow access Origin and The Sims 4 through your security software (please consult the manual of your software on how to do that).
  • There's an issue with your connection. If you can, try at a friends house or a public internet or through a phone hotspot if it also doesn't work through those (for troubleshooting)
  • Try if it works with a mobile hotspot (for troubleshooting)
  • There's a general issue with the gallery. Please see above for more info
  • If you're running the game in any kind of compatibility mode, try removing that (for example Windows 8.1 when you have Windows 10)
  • Delete your Sims Cache FIles
  • Delete your Cache Files
  • Try opening ports
  • Try moving the Tray folder to the desktop. If you have a lot of items in there, it might cause issues.
  • Try running CCleaner (please google for link, Windows only)
  • Mac - Try the suggestions in the Origin/Mac connections issue post here
  • Remove all your mods and test without
  • Further Suggestions by SimQARobo

My Uploads aren't showing in the Gallery


Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.


All Gallery items show as Red X instead of a picture


This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this:  Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)


All failed


I have no further suggestions at this point. Maybe contact support to see if they have other suggestions.


When posting it's good to provide your Internet provider and country. Maybe there's a pattern

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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