September 2020 - last edited a month ago
This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online.
If you can't solve your issue, you can use this thread to report problems. Please check the forum and twitter for any scheduled maintenance messages before posting.
The Gallery is currently: Online
If you have issues despite the gallery being online, please try the following steps before posting. If there's a current known issue, there's nothing you need to do unless someone requests information (Please see Current Status). No amount of troubleshooting will make the game go online cause it's an issue on EA's side.
I don't have the gallery at all. All I see is the library
There are two reasons why you don't have access to the Gallery at all (no icon for it). In both cases there's nothing you can do about it. The Gallery doesn't work with those two versions.
I can't connect to the Gallery
There are several causes for this
My Uploads aren't showing in the Gallery
Sometimes it takes a moment for them to show up so please be patient. If you used Custom Content on your Sim/House, make sure to tick the include custom content on the left-hand side.
All Gallery items show as Red X instead of a picture
This issue is related to a Antivirus program blocking access to the user folder. Please use this thread if you need help on solving this: Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
I have no further suggestions at this point. Maybe contact support to see if they have other suggestions.
When posting it's good to provide your Internet provider and country. Maybe there's a pattern
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.