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Game Keeps Crashing - Please Help
[ Edited ]
★ Novice

Hello! I'm hoping someone can help me figure out why my game keeps crashing and how to fix it.


Issue: I can load up the game just fine, can view the gallery, but once I go to a save and try to load a family, my game crashes. No messages/alerts when doing so, it just closes.


I use no CC. My drivers are up to date. I tried repairing the game in Origin.


This computer is a very new (bought and set up about a week ago) gaming computer and has the ability to play the game on optimal settings with no issue. When I was playing Sims 4 on Sunday, I had no issues, but was in a different save. I copied my save and tray files over from my previous computer (but as mentioned previously, was not having issues with accessing those). I might've updated my graphics driver between then and today (I know I did it recently, but don't remember which day).


Please help!



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