July 2020 - last edited a month ago
Response time can take up to 3 days at present
FAQ: Steam Purchase
This is only applicable if you have purchased a subscription or bundle via Steam.
You will need to provide two screenshots to support via email: firstname.lastname@example.org If you need help with taking screenshots read here
1. Log into your Steam account https://store.steampowered.com/login/.
2. Go to https://store.steampowered.com/account/
3. Take a screenshot displaying your Steam ID and save the image to your computer.
4. You do not need to show past the store & purchase history as seen below
4. Your Steam ID is a 17-digit number unique to you
5. Head over to https://store.steampowered.com/account/history/.
6. Locate your Subscription or bundle purchase and click on it.
7. Take a screenshot of this details page and save the image to your computer.
In addition to this, please include your SWTOR ID in the email.
Email from the email on the swtor account
If your email is over 4mb it will be blocked at the email gateway
Dont provide a screenshot showing your preferred it is pointless and usually makes the email too large
Dont take pictures with your phone and send in, they are usually not up to the required standard.